Edwin Flores
San Antonio,TX
Summary
Accomplished restaurant manager with a proven track record of enhancing customer satisfaction and streamlining operations at AAFES Exchange restaurants. Passionate about customer engagement and skilled in business operations, achieved significant improvements in service delivery and operational efficiency. Adept at both front-of-house and back-of-house operations, dedicated and hardworking professional with extensive experience in standalone store or food court settings. Built a career of 29 years improving restaurant standards in providing quality food and beverage services, highly skilled in managing employees through hiring, training, and scheduling.
Overview
30
30
years of professional experience
1
1
Certification
Work History
Restaurant Manager - Starbucks
AAFES Exchange
06.2024 - Current
- Company Overview: Managed all aspects of daily operations, including managing budgets, inventory control, and vendor relations
- Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery
- Managed a diverse team of professionals, fostering a positive work environment and high employee satisfaction
- Maximized performance by monitoring daily activities and mentoring team members.
- Cross-trained existing employees to maximize team agility and performance.
- Managed and motivated employees to be productive and engaged in work.
- Controlled costs to keep business operating within budget and increase profits.
Restaurant Manager - Burger King (Trainer)
AAFES Exchange
01.2013 - 06.2024
- Company Overview: Burger King Restaurant Manager
- BMT Training Store
- Trained newly hired AAFES Burger King managers
- Delivered in-depth training to workers in food preparation and customer-facing roles to promote strong team performance.
- Supervised operations staff and kept employees compliant with company policies and procedures.
- Maximized performance by monitoring daily activities and mentoring team members.
- Cross-trained existing employees to maximize team agility and performance.
Restaurant Manager - Popeyes (Trainer)
AAFES Exchange
01.2010 - 09.2013
- Company Overview: Opened and ran newly built Popeyes store
- Store became a training store and I became Popeyes' Trainer
- Trained new upcoming AAFES Popeyes managers
- Managed daily operations to ensure a high level of efficiency, consistency, and quality in both food and service
- Carefully interviewed, selected, trained, and supervised staff
- Met, greeted, and encouraged feedback from customers and used feedback to implement positive changes within restaurant
- Reconciled cash and credit card transactions to maintain accurate records
- Correctly calculated inventory and ordered appropriate supplies
- Promoted positive atmosphere and went above and beyond to guarantee each customer received exceptional food and service
Food Service Worker to Assistant Manager BK
AAFES Exchange
10.1997 - 12.2007
- Company Overview: Started as a regular employee then few years later promoted to assistant manager.
- Supervised day-to-day operations to meet performance, quality and service expectations
- Maintained a clean, safe, and organized store environment to enhance the customer experience
- Developed strong working relationships with staff, fostering a positive work environment
- Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies
- Cross-trained existing employees to maximize team agility and performance.
Food Service Worker
AAFES Exchange
10.1995 - 09.1997
- Company Overview: Food Court Service Worker. Worked in Concepts: Robin Hood, Chop Sticks, Popeyes, Baskin Robin, Burger King
- Utilized strong multitasking skills to manage multiple orders simultaneously without compromising quality or accuracy
- Maintained clean, trash-free workspaces to maximize productivity and safety
- Supported team members during peak hours, ensuring smooth operations and minimal wait times for customers
- Restocked supplies and prepared additional ingredients during downtime for expected busy periods
- Maintained safety standards by properly handling food and adhering to sanitation guidelines
Education
No Degree - Computer Science
UTSA
San Antonio, TXSkills
- Consumer satisfaction management
- Food and beverage expertise
- Project team coordination
- Inventory management
- Customer relationship management
- Operational efficiency management
- Efficient POS operation
- Satisfaction improvement strategies
- Restaurant management expertise
- Kitchen management
- Procurement and budget management
- Certified food safety manager
Certification
FMP certified
ServSafe Certification
ServSafe Proctor Certification
Other Experiences
Knowledgeable in other restaurants: Charleys, Anthony's Pizza, Subway, Manchu Wok, Taco Bell.
Timeline
Restaurant Manager - Starbucks
AAFES Exchange
06.2024 - Current
Restaurant Manager - Burger King (Trainer)
AAFES Exchange
01.2013 - 06.2024
Restaurant Manager - Popeyes (Trainer)
AAFES Exchange
01.2010 - 09.2013
Food Service Worker to Assistant Manager BK
AAFES Exchange
10.1997 - 12.2007
Food Service Worker
AAFES Exchange
10.1995 - 09.1997
No Degree - Computer Science
UTSA
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