Summary
Overview
Work History
Education
Skills
Timeline
Generic

Catherine Frazier

Colmesneil,TX

Summary

Dynamic Front Office Manager with a proven track record at Triangle Hotels LLC, excelling in staff management and guest relations. Expert in financial reporting and training, I enhanced operational efficiency and increased repeat business through personalized guest experiences. Strong leadership and effective multitasking skills drive my commitment to delivering exceptional service.

Resourceful Manager offering history of success coordinating and monitoring operations across various departments. Effective leader and problem-solver dedicated to streamlining operations to decrease costs and promote organizational efficiency. Highly committed with hardworking mentality to maintain quality of services and products.

Overview

2026
2026
years of professional experience

Work History

Front Desk Employee

Roadway Inn
2019 - 2019
  • Accurately processed payments and balanced daily cash drawer, maintaining financial integrity at the front desk.
  • Handled emergency situations calmly and professionally while following proper protocols.

Front Desk Receptionist

Super 8
2017 - 2019
  • Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
  • Collected room deposits, fees, and payments.
  • Assisted with administrative tasks such as filing, data entry, and document preparation, supporting overall office productivity.
  • Collected CLC payments, processed transactions and updated relevant records.
  • Assisted internal staff with clerical and administrative needs to maximize efficiency and team productivity.
  • Interacted with vendors, contractors and professional services personnel to receive orders, direct activities, and communicate instructions.

Housekeeper

Rayburn Country Resort
2012 - 2014
  • Cleaned and stocked guest rooms by replacing used towels and linens vacuuming floors, making beds, and restocking bathroom items.
  • Maximized efficiency of housekeeping operations through effective communication with team members and supervisors.
  • Adhered to professional house cleaning checklist.
  • Coordinated with the front desk to prioritize room assignments based on guest arrivals and departures.

Front Office Manager

Triangle Hotels LLC.
08.2023 - Current
  • Created weekly schedules for front office staff members to ensure appropriate coverage during peak hours or high demand periods.
  • Reconciled end-of-day reports to determine accurate billing and payment processing.
  • Created, prepared, and delivered reports to various departments.
  • Facilitated team meetings to discuss performance goals, guest feedback, and areas for improvement.
  • Managed inventory and ordered office supplies, maintaining optimal stock levels for uninterrupted workflow.
  • Assisted in the preparation of financial reports and invoices, contributing to accurate record-keeping and timely payment processing.
  • Trained new staff members on company policies and procedures, promoting adherence to established guidelines and fostering a positive work environment.
  • Hired and trained new employees, demonstrating best methods for serving clients and guests.

Education

Jasper High School
Jasper, TX
05-1998

Skills

  • Administrative skills
  • Oral and writing communication
  • Data entry
  • Records management
  • Staff management
  • Schedule management
  • Employee supervision
  • Emergency preparedness
  • Financial reporting
  • Payroll and budgeting
  • Credit and collections
  • Expense reporting
  • Strong leadership
  • Hiring and training
  • Emergency response
  • Performance tracking and evaluation

Timeline

Front Office Manager

Triangle Hotels LLC.
08.2023 - Current

Jasper High School

Front Desk Employee

Roadway Inn
2019 - 2019

Front Desk Receptionist

Super 8
2017 - 2019

Housekeeper

Rayburn Country Resort
2012 - 2014

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Catherine Frazier