Edwin Fret Jr
Kansas City,Mo
Summary
Highly personal Customer Service Professional with over seven years of experience in account management, claims and sales processing. Talent for identifying customer needs and presenting appropriate company product and service offerings. Demonstrated ability to gain customer trust and provide exceptional follow-up, leading to increased repeat and referral business. Track record of assisting in the design and implementation of reporting procedures that reduce labor costs and improve customer-satisfaction ratings. Expertise in resolving escalated customer service issues. Secured numerous company achievement awards for delivery of exceptional customer service. Proficient with Microsoft Office System (including Microsoft Word, Microsoft Excel, Microsoft PowerPoint, Microsoft Access, and Microsoft Outlook).
Overview
13
13
years of professional experience
Work History
Site Supervisor
Traditional Logistics and Cartage/Ford
01.2023 - Current
- As a site supervisor I create early morning planning for the shift, also gather data of units that have high priority, conduct the morning meeting and provide information to the drivers
- I also contact upfitters to provide information on how many units are on site that are to be shipped to their location
- I coordinate strategy plans for the 58 drivers I am in charge of to execute accuracy
- I am also in charge of completing the C.O.B which is close of business
- Trained new team members on site policies and procedures.
- Maintained records and logs of work performed and materials and equipment used.
- Oversaw personnel safety and efforts at work site.
Shift Supervisor
TEAM Solutions Jan, Ford Motor
10.2020 - 12.2022
- Trained new employees and delegated daily tasks and responsibilities.
- Completed store opening and closing procedures and balanced tills.
- Responded to and resolved customer questions and concerns.
- Provided ongoing support to employees during challenging situations, offering guidance on problem-solving techniques for improved efficiency outcomes.
- Maintained clean and well-organized production areas to avoid violations or unnecessary work delays due to hazards or inefficient layouts.
- Enhanced team productivity by implementing efficient shift scheduling and task delegation.
Delivery Driver
Boxes, Boxes & Boxes / Amazon
01.2019 - 09.2020
- Delivered packages to customer doorsteps and business offices.
- Completed on-time deliveries by choosing best and most efficient routes.
- Improved customer satisfaction by ensuring timely and accurate deliveries of products.
- Read maps, followed oral, and written instructions and used GPS technology to make deliveries.
Team Lead of Warehouse
Haldex Distribution Center
02.2012 - 01.2019
- As a warehouse Team Leader I supervise 38 employees
- Professionally complete or hiring and training staff, monitoring employees' performance, ensuring high productivity levels, assigning tasks, and delivering constructive criticism
- Daily morning meetings, Data Entry, Ensuring the daily tasks are done by end of day
Education
General Studies -
Penn Valley Community College
Kansas City, MoSkills
- Team supervision
- Site coordination
- Site safety
- Construction safety
- Time management
- Attention to detail
Accomplishments
- Supervised team of 64 staff members.
Qualifications Summary
- Highly personal Customer Service Professional with over seven years of experience in account management, claims and sales processing.
- Talent for identifying customer needs and presenting appropriate company product and service offerings.
- Demonstrated ability to gain customer trust and provide exceptional follow-up, leading to increased repeat and referral business.
- Track record of assisting in the design and implementation of reporting procedures that reduce labor costs and improve customer-satisfaction ratings.
- Expertise in resolving escalated customer service issues.
- Secured numerous company achievement awards for delivery of exceptional customer service.
- Proficient with Microsoft Office System (including Microsoft Word, Microsoft Excel, Microsoft PowerPoint, Microsoft Access, and Microsoft Outlook).
Timeline
Site Supervisor
Traditional Logistics and Cartage/Ford
01.2023 - Current
Shift Supervisor
TEAM Solutions Jan, Ford Motor
10.2020 - 12.2022
Delivery Driver
Boxes, Boxes & Boxes / Amazon
01.2019 - 09.2020
Team Lead of Warehouse
Haldex Distribution Center
02.2012 - 01.2019
General Studies -
Penn Valley Community College
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