EDWIN GARCIA
United States
Summary
Ambitious aspiring entertainment professional equipped with excellent research, time management, and problem solving skills. Holder of a Bachelor of Arts Degree in Public Policy. Over 5 years of customer service and sales.
Overview
7
7
years of professional experience
Work History
Disability Resource Center Notetaker/Scribe
Riverside City College
02.2021 - Current
- Assisted as a notetaker and scribe for students with ADA accommodations following policies and procedures in line with Riverside City College.
- Proctored examinations and consistently ensured that academic integrity established by RCC was upheld in a courteous and professional manner.
- Enhanced student comprehension by providing clear and concise notes during lectures.
- Supported students with disabilities by accurately transcribing classroom discussions for their review.
- Increased accessibility to course materials by uploading digital copies of notes in a timely manner.
- Collaborated with instructors to ensure accurate representation of course content in notetaking.
Guest Services Representative
Live Nation Entertainment
03.2017 - Current
- Guest Services team member at Live Nation southern California live entertainment venues FOX Performance arts Center and Riverside Municipal Auditorium located in Riverside, California, and the Glen Helen Amphitheatre located in San Bernardino, California.
- In charge of greeting guests upon arrival, offered assistance, and answered questions to build rapport and retention.
- Goals are to consistently provide friendly guest service and heartfelt hospitality and promptly handle guest concerns and complaints in a professional and courteous manner.
- During events and or shows, we provide assistance by functioning as the information specialist of the venues by identifying the seats, and or escorting guests to their seat.
- Provide assistance at different positions throughout the venues and work closely with all in house staff and 3rd parties to adhere to establish safety protocols, American's with Disabilities Act procedures, and Alcohol Beverage Control Ordinance.
Guest Services Associate
Chapman University
12.2018 - 03.2020
- Served as part of the guest services team member under the general direction of front of house manager and Director of of Patron Services at Musco Center for the Arts at Chapman University located in Orange, California
- Guaranteed guest satisfaction and positive experience through genuine, enthusiastic and friendly interactions.
- Trained new employees on Musco Center's customer service policies and service level standards.
- Consistently provided stellar service to guests, visiting artists, and supporting staff upon their arrival and departure from the venue.
- Established direct communication with staff to gauge traffic conditions near the start of the performance and to provide guests with an ADA service cart transportation to and from the event. Also assisted in handling unususal situations such as crowd control, accidents, emergencies, etc.
Special Events Attendant
Morongo Casino Resort & Spa
11.2018 - 03.2020
- Served as a liason between guests and the casino during special events such as live musical performances, and private events hosted around the casino.
- Provided stellar service and assisted guests with questions,comments, or concerns about the specific event being hosted.
- Greeted and hosted guests ensuring 4-diamond service while complying with safety guidelines and procedures.
- Collaborated with other departments and security to ensure that guests have a safe ad enjoyable experience at Morongo Casino events.
- Trained new staff on correct procedures, compliance requirements and performance strategies.
Guest Services Representative
Live Nation Entertainment
03.2018 - 11.2018
- Guest Services crew member at Live Nation live-events venue Talking stick Resort Amphitheatre formerly known as AK-Chin Pavilion located in Phoenix Arizona.
- Provided a warm, hospitable and safe environment for guests by handling any guest concerns regarding their experience at the venue in a swift and efficient manner.
- Answered questions and addressed potential conflicts to help resolve customer concerns through analysis to determine the most effective resolution.
- Provided general information about the venue such as seating locations,restroom,merchandise etc.
Guest Services Associate
Arizona Diamondbacks
03.2017 - 11.2018
- Provided guest service as part of the operations team for Major League Baseball team Arizona Diamondbacks at Chase field located in Phoenix Arizona for the 2018 season.
- Provided dedicated service to fans by responding appropriately guest comments, questions, and requests in a prompt, courteous and professional manner.
- Learned to identify and address opportunities to enhance fan experience at Chase Field.
- Responsibilities included maintaining order and ensuring adherence to all safety rules and have a clear understanding of ballpark policies and procedures.
- Practiced common sense when making judgement calls in regards to de-escalating potentially problematic scenarios.
- Proactively made attempts to go above and beyond to provide fans with outstanding service in order to provide the best experience in baseball.
Education
Bachelor of Arts - Public Policy
University California Riverside
Riverside, CA03.2017
Skills
- Bilingual, Fluent in Spanish (Reading, Speaking, Writing)
- Attentive to detail
- Deadline-Driven
- Patient
- Collaborative
- Effective Communicator across different mediums (Phone, Computer, Inter-Personal)
- Proficient knowledge in use of IOS and PC systems
- Knowledge of Microsoft office/Suite
- Fast at adapting to any situation
- Reliable
Timeline
Disability Resource Center Notetaker/Scribe
Riverside City College
02.2021 - Current
Guest Services Associate
Chapman University
12.2018 - 03.2020
Special Events Attendant
Morongo Casino Resort & Spa
11.2018 - 03.2020
Guest Services Representative
Live Nation Entertainment
03.2018 - 11.2018
Guest Services Representative
Live Nation Entertainment
03.2017 - Current
Guest Services Associate
Arizona Diamondbacks
03.2017 - 11.2018
Bachelor of Arts - Public Policy
University California Riverside
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