Seasoned IT professional with exceptional leadership and project management skills. Well-organized, systematic, and diplomatic in building consensus and spearheading teams. Specializes in planning and implementation.
Overview
14
14
years of professional experience
1
1
Certification
Work History
IT Manager
Naya
New York, NY
10.2022 - Current
Developed and executed strategic plans to align IT initiatives with business objectives, resulting in increased operational efficiency.
Implemented robust cybersecurity measures to protect company data and systems from external threats.
Oversaw the installation, configuration, and maintenance of hardware and software systems across multiple locations.
Evaluated emerging technologies for potential integration into existing systems to enhance performance and functionality.
Established strong vendor relationships to negotiate favorable contracts for hardware, software licenses, and support services.
Conducted regular security control audits to ensure compliance with ISO27001 industry standards.
Developed training programs for employees on new technologies or software applications, resulting in increased user adoption rates.
Developed and implemented IT policies and procedures to ensure compliance with industry standards.
Provided technical support to end users on a variety of issues.
Managed backup, user account and helpdesk systems.
IT Manager
Los Tacos No.1
New York, NY
06.2021 - 08.2022
Decreased downtime and maintenance expenses through better network troubleshooting
Managed and programmed all Toast equipment and POS software amongst all locations
Improved and codesigned company website for a more user-friendly experience, resulting in a 20% increase in revenue.
Developed and implemented IT policies and procedures to ensure compliance with industry standards.
Collaborated with other departments to develop innovative solutions for complex problems.
Created detailed documentation for software, hardware, and network configurations.
Provided technical support to end users on a variety of issues.
Oversaw the development of databases, websites, intranets, extranets, and mobile applications.
Worked closely with vendors to negotiate contracts and select appropriate products or services.
Implementation Technician
Leebro Systems
New York, NY
01.2018 - 04.2020
Developed ideal internal database systems with accurate documentation to help clients in the future
Held weekly meetings to ensure all relationships with restaurants were upheld and actively pursued in order to achieve complete satisfaction
Identified most effective strategy for server patching, full reboots, network analysis and printer refurbishment/replacement.
Performed troubleshooting and repair of equipment in accordance with manufacturer specifications.
Tested and calibrated instruments to ensure accuracy and reliability of data.
Maintained records of repairs, calibrations, and tests performed on equipment.
Conducted preventive maintenance procedures according to established schedules.
Replaced defective components or parts as needed.
Assembled new systems and sub-systems from drawings and schematics supplied by engineering department.
General Manager
National Amusements
New Jersey, NJ
04.2012 - 12.2017
Independently oversaw every aspect of a 20-theater multiplex cinema's daily operations, including managing daily activities of 300+ staff members
Coordinated staffing needs, distributed schedules, and managed hiring-onboarding procedures.
Established and maintained effective communication with staff members to ensure efficient operations.
Managed all aspects of daily business operations including budgeting, staffing, scheduling, inventory control, customer service and sales.
Monitored financial performance and identified areas for improvement in cost savings and revenue generation.
Created a positive work environment by developing team building activities that encouraged collaboration among departments.
Analyzed existing processes for effectiveness and developed new systems as needed to enhance overall productivity levels.
Conducted regular meetings with senior management team to review progress against established objectives.
Distribution & Logistics Technician
Moda Express
Secaucus, NJ
04.2011 - 05.2014
Maintained inventory/shipment records, vehicle logs, cargo charters, and billing statements
Established productive working relationships with 15+ accounts by maintaining impeccable travel and inventory records.
Provided assistance in resolving disputes arising out of transport contracts between vendors and suppliers and customers.
Evaluated and monitored inventory levels to ensure accuracy of supply chain records.
Executed daily tasks related to the transportation of goods from one location to another.