Summary
Overview
Work History
Education
Skills
Certification
Languages
Personal Information
Languages
Timeline
Generic

Edwin Garcia

New York,NY

Summary

Seasoned IT professional with exceptional leadership and project management skills. Well-organized, systematic, and diplomatic in building consensus and spearheading teams. Specializes in planning and implementation.

Overview

14
14
years of professional experience
1
1
Certification

Work History

IT Manager

Naya
New York, NY
10.2022 - Current
  • Developed and executed strategic plans to align IT initiatives with business objectives, resulting in increased operational efficiency.
  • Implemented robust cybersecurity measures to protect company data and systems from external threats.
  • Oversaw the installation, configuration, and maintenance of hardware and software systems across multiple locations.
  • Evaluated emerging technologies for potential integration into existing systems to enhance performance and functionality.
  • Established strong vendor relationships to negotiate favorable contracts for hardware, software licenses, and support services.
  • Conducted regular security control audits to ensure compliance with ISO27001 industry standards.
  • Developed training programs for employees on new technologies or software applications, resulting in increased user adoption rates.
  • Developed and implemented IT policies and procedures to ensure compliance with industry standards.
  • Provided technical support to end users on a variety of issues.
  • Managed backup, user account and helpdesk systems.

IT Manager

Los Tacos No.1
New York, NY
06.2021 - 08.2022
  • Decreased downtime and maintenance expenses through better network troubleshooting
  • Managed and programmed all Toast equipment and POS software amongst all locations
  • Improved and codesigned company website for a more user-friendly experience, resulting in a 20% increase in revenue.
  • Developed and implemented IT policies and procedures to ensure compliance with industry standards.
  • Collaborated with other departments to develop innovative solutions for complex problems.
  • Created detailed documentation for software, hardware, and network configurations.
  • Provided technical support to end users on a variety of issues.
  • Oversaw the development of databases, websites, intranets, extranets, and mobile applications.
  • Worked closely with vendors to negotiate contracts and select appropriate products or services.

Implementation Technician

Leebro Systems
New York, NY
01.2018 - 04.2020
  • Developed ideal internal database systems with accurate documentation to help clients in the future
  • Held weekly meetings to ensure all relationships with restaurants were upheld and actively pursued in order to achieve complete satisfaction
  • Identified most effective strategy for server patching, full reboots, network analysis and printer refurbishment/replacement.
  • Performed troubleshooting and repair of equipment in accordance with manufacturer specifications.
  • Tested and calibrated instruments to ensure accuracy and reliability of data.
  • Maintained records of repairs, calibrations, and tests performed on equipment.
  • Conducted preventive maintenance procedures according to established schedules.
  • Replaced defective components or parts as needed.
  • Assembled new systems and sub-systems from drawings and schematics supplied by engineering department.

General Manager

National Amusements
New Jersey, NJ
04.2012 - 12.2017
  • Independently oversaw every aspect of a 20-theater multiplex cinema's daily operations, including managing daily activities of 300+ staff members
  • Coordinated staffing needs, distributed schedules, and managed hiring-onboarding procedures.
  • Established and maintained effective communication with staff members to ensure efficient operations.
  • Managed all aspects of daily business operations including budgeting, staffing, scheduling, inventory control, customer service and sales.
  • Monitored financial performance and identified areas for improvement in cost savings and revenue generation.
  • Created a positive work environment by developing team building activities that encouraged collaboration among departments.
  • Analyzed existing processes for effectiveness and developed new systems as needed to enhance overall productivity levels.
  • Conducted regular meetings with senior management team to review progress against established objectives.

Distribution & Logistics Technician

Moda Express
Secaucus, NJ
04.2011 - 05.2014
  • Maintained inventory/shipment records, vehicle logs, cargo charters, and billing statements
  • Established productive working relationships with 15+ accounts by maintaining impeccable travel and inventory records.
  • Provided assistance in resolving disputes arising out of transport contracts between vendors and suppliers and customers.
  • Evaluated and monitored inventory levels to ensure accuracy of supply chain records.
  • Executed daily tasks related to the transportation of goods from one location to another.

Education

Bachelor of Science - IT

University of Phoenix
Tempe, AZ
05-2023

Associate of Engineering - Engineering

Teterboro School of Aeronautics
Moonachie, NJ
08.2007

Skills

  • Google IT Support Professional



  • Cloud Computing
  • IT Security Management
  • Spanish fluency
  • Software Troubleshooting
  • Toast Tab
  • IOS
  • Android
  • Cloud computing
  • Computer Networking
  • Network Administration
  • Operating Systems
  • Microsoft Windows
  • Network Support
  • LAN
  • Microsoft Windows Server
  • Help Desk
  • DHCP
  • DNS
  • Troubleshooting
  • System Administration
  • VPN
  • IT
  • Network management

Certification

  • First Aid Certification
  • ServSafe

Languages

  • English, Expert
  • Spanish, Fluent

Personal Information

Willing To Relocate: Anywhere

Languages

English
Professional
Spanish
Professional

Timeline

IT Manager

Naya
10.2022 - Current

IT Manager

Los Tacos No.1
06.2021 - 08.2022

Implementation Technician

Leebro Systems
01.2018 - 04.2020

General Manager

National Amusements
04.2012 - 12.2017

Distribution & Logistics Technician

Moda Express
04.2011 - 05.2014
  • First Aid Certification
  • ServSafe

Bachelor of Science - IT

University of Phoenix

Associate of Engineering - Engineering

Teterboro School of Aeronautics
Edwin Garcia