Edwin Garcia
Las Vegas
Summary
Accomplished General Manager with a proven track record at Carls Jr, enhancing sales and profitability through strategic leadership and operations management. Excelled in fostering team unity and building strong client relationships, achieving high employee satisfaction and customer loyalty. Skilled in inventory control and staff supervision, consistently meeting financial targets with innovative solutions.
Overview
12
12
years of professional experience
1
1
Certification
Work History
General Manager
Carls Jr
03.2023 - Current
- Managed budget implementations, employee reviews, training, schedules, and contract negotiations.
- Managed a diverse team of professionals, fostering a positive work environment and high employee satisfaction.
- Developed and implemented strategies to increase sales and profitability.
- Cultivated strong relationships with clients, vendors, and partners to ensure long-term success and loyalty.
- Monitored financial performance, set budgets and controlled expenses to provide financial stability and long-term organizational growth.
- Managed budget development, forecasting, and financial reporting processes to track progress towards organizational objectives accurately.
Manager of Operations
Cafe Rio
02.2018 - 06.2022
- Improved customer satisfaction ratings by ensuring prompt resolution of issues and concerns.
- Evaluated employee performance regularly, promoting professional growth opportunities through coaching methods.
- Developed strong relationships with suppliers, resulting in reduced costs and better quality products.
- Enhanced team productivity by providing effective training programs and performance management systems.
- Managed daily operations, ensuring smooth workflow and timely completion of tasks.
Manager of Operations
Panda Express
06.2013 - 09.2019
- Established positive and effective communication among unit staff and organization leadership, reducing miscommunications, and missed deadlines.
- Oversaw facility maintenance activities to ensure optimal performance of equipment and infrastructure elements.
- Identified and resolved unauthorized, unsafe, or ineffective practices.
- Successfully managed budgets, consistently meeting financial targets while maintaining high-quality standards.
- Optimized inventory control procedures to minimize stockouts and excess inventory levels.
Skills
- Leadership and team building
- Problem resolution
- Operations management
- Team player
- Training and coaching
- Staff management
- Customer relations
- Relationship building
- Inventory control
- Staff supervision
Accomplishments
- Business Development: - Spearheaded acquisition of two competitor companies.Established and managed partner relationships on a daily basis. Developed new marketing strategy which increased customer base by 108%.
- Supervised team of 14 staff members.
- Resolved product issue through consumer testing.
- Used Microsoft Excel to develop inventory tracking spreadsheets.
Certification
- Certified Manager (CM) - Institute of Certified Professional Managers.
- ServSafe Food Handler's Certification
Languages
Spanish
Full Professional
English
Full Professional
Timeline
General Manager
Carls Jr
03.2023 - Current
Manager of Operations
Cafe Rio
02.2018 - 06.2022
Manager of Operations
Panda Express
06.2013 - 09.2019
- Certified Manager (CM) - Institute of Certified Professional Managers.
- ServSafe Food Handler's Certification
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