Edwin Garcia
Hillsborough
Summary
Dynamic administrative professional with a proven track record at OptumHealth, excelling in office administration and customer service. Skilled in data entry and recordkeeping, I enhanced organizational efficiency and ensured confidentiality. Recognized for implementing effective systems that improved resource management and streamlined processes, fostering a collaborative team environment.
Overview
10
10
years of professional experience
Work History
Administrative Assistant
OptumHealth
03.2024 - 06.2025
- Developed and maintained filing systems to enhance document retrieval and organizational efficiency.
- Implemented office supply inventory system, improving resource management and cost efficiency.
- Maintained confidentiality of sensitive information by adhering to strict privacy policies and implementing secure filing systems.
- Ensured accurate record-keeping with diligent data entry and database management for vital company information.
- Assisted in onboarding new employees, providing training materials, and coordinating orientation schedules to ensure a smooth integration into the team.
Patient Account Representative
Nova Care
01.2022 - 03.2024
- Managed patient accounts to ensure accurate billing and timely payments.
- Resolved discrepancies in claims through detailed investigation and communication with insurance providers.
- Processed patient inquiries regarding account status and payment options efficiently.
- Collaborated with healthcare teams to streamline patient account management processes.
- Maintained updated records in electronic health systems for optimal data accuracy.
- Supported audits by providing relevant documentation and clarifying account details as needed.
- Assisted colleagues during peak periods or absences, showcasing teamwork skills while maintaining personal workload demands efficiently.
- Reviewed insurance eligibility and verified coverage details to minimize claim denials and delays in payment.
- Worked with outside entities to resolve issues with billing, claims, and payments.
- Facilitated smooth communications between patients, providers, and insurers, fostering an atmosphere of trust and collaboration.
- Electronically submitted bills according to compliance guidelines.
- Maintained accurate records of all transactions, ensuring timely payments from patients and insurance providers.
Driver Supervisor
Opmax Rental Car Services
10.2018 - 03.2022
- Implemented training programs to enhance team performance and reduce incidents.
- Resolved customer complaints related to delivery issues promptly and effectively.
- Collaborated with management to strategize on resource allocation and fleet maintenance improvements.
- Worked closely with Human Resources to address employee concerns, such as pay discrepancies or workplace conflicts, in an efficient and timely manner.
- Managed driver schedules to accommodate changing demands, optimizing resources while maintaining customer satisfaction.
- Resolved conflicts between drivers professionally, maintaining a positive work environment and promoting mutual respect.
- Assisted in recruitment efforts by screening potential candidates, conducting interviews, and selecting qualified individuals for open positions within the driving team.
Assistant Store Manager
7-eleven
06.2015 - 10.2018
- Trained and mentored staff, fostering a collaborative team environment.
- Implemented inventory management systems to enhance stock accuracy and reduce discrepancies.
- Developed and executed promotional strategies to increase sales and customer engagement.
- Led daily operations to ensure optimal store performance and customer satisfaction.
- Oversaw visual merchandising efforts, ensuring compliance with brand standards and seasonal promotions.
- Coordinated staff scheduling to maintain service levels during peak hours while optimizing labor costs.
- Managed cash registers efficiently, ensuring accurate transactions, balancing drawers daily, and minimizing discrepancies.
- Managed opening and closing procedures and recommended changes to enhance efficiency of daily activities.
Education
Associates Business -
Interamericana University
Aguadilla PRAntilles Adult Education
Aguadilla PR05.2012
Skills
- Customer service
- Data entry
- Computer skills
- Office administration
- Microsoft Word
- Time management
- Customer and client relations
- Computer proficiency
- Filing
- Clerical support
- Scheduling
- Documentation and recordkeeping
- Office management
- Scheduling and calendar management
- Appointment scheduling
Languages
English
Native or Bilingual
Spanish
Native or Bilingual
Portuguese
Elementary
Timeline
Administrative Assistant
OptumHealth
03.2024 - 06.2025
Patient Account Representative
Nova Care
01.2022 - 03.2024
Driver Supervisor
Opmax Rental Car Services
10.2018 - 03.2022
Assistant Store Manager
7-eleven
06.2015 - 10.2018
Associates Business -
Interamericana University
Antilles Adult Education
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