Edwin Gerena
Bronx,NY
Summary
Highly adaptable and diligent individual with a strong drive to excel. Eager to leverage skills and make a meaningful impact on team achievements. Recognized for punctuality and commitment. Actively seeking opportunities to provide exceptional customer service and foster a positive atmosphere. Passionate about learning and proactive mindset. Poised to contribute to the success of any organization.
Overview
8
8
years of professional experience
Work History
Warehouse Receiver
OTG Management JFK Airport
05.2024 - 12.2024
- Checked shipments for properly labelling and palletizing to reduce risk of damage.
- Verified order accuracy of orders and proactively corrected discrepancies.
- Unpacked and inspected all incoming shipments, addressing discrepancies with suppliers.
- Conducted thorough inspections of received products for quality assurance purposes, reporting any issues to management for resolution.
- Recorded incoming and outgoing shipments for accurate tracking.
- Organized storage areas to optimize materials movements and minimize labor hours.
PSR - Patient Service Representative
Summit Health CityMD
04.2023 - 07.2023
- Helping patients who require assistance while using the kiosk
- Taking patients in need of emergency assistance directly to the treatment area to be registered and evaluated by a Physician or Extender; Respectfully handling Physician and Nurse requests in a timely manner; Accurately registering patients in an expedient manner while providing excellent customer service, compassion, and kindness; Verifying all patient demographic, health, pharmacy, and insurance information; Communicating information about Patient First's billing policies, including insurable and non-insurable charges, as needed; Thoroughly answering questions the patient may have concerning his or her bill and insurance coverage.; Referring billing questions to the appropriate parties as needed; Collecting money and issuing receipts for a patient's visit, diagnostic studies, and supplies as prompted by the electronic medical record system;
Forklift Operator/Inventory Control
Empire today.
08.2022 - 03.2023
- Drives sit-down and stand-up forklifts, and other industrial vehicles such as cherry-pickers and automated pallet jacks as needed; Moves hazardous materials; Maintains clean work area; Pallet building and pallet picks; Loads goods onto delivery trucks; Stacks crates, pallets, lumber, or other material
Warehouse Worker
Tibetts Lumber
04.2021 - 09.2021
- Assist customers in the location and loading of product; Review materials loaded against invoice or requisition; complete and route paperwork appropriately; Move product/material throughout the yard ensuring placement in correct areas; Ensure product/material is well stocked of inventory at all times; Perform routine clean-up of yard; Understand and observe all safety procedures and practices; Provide superior customer service to internal and external customers at all times
Tell/greeter
Citi Bank
08.2019 - 01.2020
- Receiving the working cash for the day and counting it before the shift begins; Accepting deposits of both checks and cash and validating deposit slips; To carry out specialized tasks like foreign currency exchange, issuing of traveler's and cashier checks and money orders; Balancing of the checks and cash at the end of every day.
Logistics / Customer Service Coordinator / Seasonal
FedEx
11.2018 - 08.2019
- Perform call center and logistics customer service duties during the busy holiday season; Greet customers politely, track customers' orders, and resolve complaints; Dispatch and track a high volume of drivers and driver helpers to routes daily; Ensure that deliveries were made in a timely fashion
Front Door / Door Host
Madame Toussaint
03.2017 - 12.2018
- Greeted and engaged all guests in a warm and friendly manner, making a memorable first impression; Assisted in maintaining the overall guest flow of the museum; Evaluated the museum experience while thanking all guests for visiting and inviting them back; Maintain regular and consistent attendance and punctuality
Education
GED -
Lehman College
Bronx, NYSkills
- Customer service
- Order picking
- Team player mentality
- Initiative and Self-motivation
- Reliability and punctuality
- Critical thinking
Languages
English
Native/ Bilingual
Spanish
Full Professional
Contact
Bronx, NY 10461
Timeline
Warehouse Receiver
OTG Management JFK Airport
05.2024 - 12.2024
PSR - Patient Service Representative
Summit Health CityMD
04.2023 - 07.2023
Forklift Operator/Inventory Control
Empire today.
08.2022 - 03.2023
Warehouse Worker
Tibetts Lumber
04.2021 - 09.2021
Tell/greeter
Citi Bank
08.2019 - 01.2020
Logistics / Customer Service Coordinator / Seasonal
FedEx
11.2018 - 08.2019
Front Door / Door Host
Madame Toussaint
03.2017 - 12.2018
GED -
Lehman College
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