Edwin Gomez

Managed inventory by maintaining optimal stock levels, overseeing orders, and minimizing overstock or shortages.

Supervised, trained, and developed department staff; delegated tasks effectively and provided ongoing performance feedback.

Delivered exceptional customer service by addressing inquiries, resolving complaints, and ensuring a positive customer experience.

Promoted sales and executed marketing strategies to drive revenue growth and enhance department visibility.

Oversaw daily operations to ensure efficiency, policy compliance, and a safe working environment.

Acted as a store manager in their absence, overseeing full store operations including commercial and hub departments to meet business and customer needs.

Assisted store manager with coaching, counseling, and training staff while adhering to company policies /regulations

and maintaining sales metrics.

Developed sales and promotional initiatives to increase company revenue and improve staff morale.

Addressed customer inquiries, disputes, and complaints to ensure timely resolution and customer satisfaction.

Handled all merchandise orders, FedEx shipping drop offs, inventory control and cash control while maintaining a

Promoted a work-safe environment.

Answered and transferred phone calls in accordance with office procedures, ensuring prompt and efficient handling of inquiries and routing to appropriate departments.

Responded to routine inquiries regarding office procedures and required forms, providing accurate information and guidance to ensure smooth administrative processes.

Create, write, edit and review written documents, record information into logbooks and forms, and compile information/data related to incidents, disciplinary actions, and reports.

Delegated tasks to other members of the team and provide oversight when leading important assignments.

Conducting inspections or portions of more complex inspections in public and secured areas.

Reviewed documents, supporting evidence, conducted interviews, and researched appropriate information provided by visitors.

Executed ability to communicate orally and collaborate with other employees in different positions to obtain necessary information, data, or guidance to complete work assignments, or share findings with others.

Conducted sensitive file reviews and assist in pursuit of information from and review of files.

Find innovative ways to resolve problems within existing policies and procedures and make quick decisions even when minimal information is provided.

Assessed and reviewed office policies, procedures, and guidelines to ensure effectiveness, compliance, and alignment with organizational goals. Recommended improvements for enhanced

Certified Culinary Perfessional, i was certified to train all FOH & BOH new employees.

I have done 54 New Restaurant Opennings for Capital Grille and Seasons 52 restaurants .

We are required to take Wine and Alcohol Courses to stay on our knowledge of what the industry is offfering.

I was in charge of training all new hires and delegating the training course for all new hires.

We are required to achieve and give exceptional service to our fine dinning guest.

Food knowledge is required, handled all cash and credit card transactions .