Edwin Gonzalez
Miami,FL
Summary
Adept at enhancing transportation and customer service outcomes, I leveraged safe driving and defensive driving skills at Miami Dade County Transit to significantly improve on-time performance. My ability to foster positive relationships, coupled with a rigorous adherence to safety protocols, has consistently elevated passenger satisfaction and operational efficiency. Diligent Desired Position with background in public transportation. Demonstrates reliable performance and commitment to passenger safety and satisfaction. Proven ability in navigating urban routes and adhering to schedules. Utilizes effective communication and problem-solving skills to ensure smooth operations. Professional with experience in public transportation, prepared for role of Transit Bus Operator. Demonstrates strong focus on team collaboration and achieving results. Reliable in adapting to changing needs and schedules. Skilled in safe driving practices, customer service, and route management. Highly valued for punctuality, problem-solving, and effective communication. Operative professional with solid background in customer service and providing safe and comfortable rides to passengers. Solid understanding of city streets and traffic laws. Knowledgeable in bus maintenance and safety protocols to provide safe and timely transportation for passengers. Well-traveled Job Title with proven track record of safely and efficiently transporting passengers around city. Extensive knowledge of street layouts and traffic regulations. Stays calm and composed in difficult situations while going extra mile to satisfy customers.
Overview
30
30
years of professional experience
Work History
Transit Bus Operator
Miami Dade County Transit
04.2017 - Current
- Minimized delays by planning and adjusting routes to account for changing weather and traffic conditions.
- Provided passenger assistance, collected fares and offered schedule and route information.
- Operated with safety and skill to avoid accidents and delays.
- Transported customers to and from Location.
- Enhanced passenger satisfaction by providing timely and efficient transportation services.
- Improved on-time performance by effectively navigating traffic conditions and adjusting routes as necessary.
- Assisted passengers with special needs, ensuring a comfortable and accessible transit experience for all riders.
- Assisted new operators in learning routes effectively through mentoring programs or ride-along sessions.
- Accepted and processed fares.
- Maintained a clean and functional vehicle, conducting thorough checks before each shift to ensure operational readiness.
- Contributed to continuous improvement efforts by participating in training sessions, workshops, or seminars relevant to the transit industry.
- Provided exceptional customer service, addressing rider concerns with patience and professionalism.
- Fostered a positive work environment by participating in team-building activities, sharing knowledge with colleagues, and maintaining a respectful attitude toward all passengers and coworkers.
- Followed company policies and procedures and maintained compliance with standards.
- Greeted customers with friendliness and professionalism, engaging in conversation to build rapport.
- Provided information about routes, destinations and timelines to inform passengers.
- Completed daily reports covering trip details, vehicle maintenance actions, and reportable incidents.
- Operated large vehicles in difficult urban and rural conditions.
- Inspected bus for any mechanical issues before departure.
- Participated in regular training sessions to stay up-to-date on safety regulations and driving techniques.
- Provided exceptional customer service by addressing passenger inquiries professionally and courteously.
Ramp Service Agent
American Airlines/Egle/ Envoy
07.2002 - 09.2016
- Performed mathematical functions to interpret aircraft weight and balance loading instructions.
- Communicated closely with ground crew, flight crew, and tow person via headset radio to maintain loading and unloading safety and efficiency.
- Cleaned airplanes between flights, sanitized lavatories, and seat trays as per company specifications.
- Loaded and unloaded luggage and freight and assisted crew and travelers with bags for over Number daily flights.
- Safely operated various types of equipment such as conveyor belts, push-back tractors and tugs.
- Participated in ongoing training programs to stay current on industry regulations and best practices.
- Loaded and unloaded cargo efficiently, minimizing delays in aircraft boarding process.
- Enhanced ramp safety by enforcing strict adherence to protocols and conducting regular inspections.
- Guided aircraft into and out of parking positions using hand signals.
- Used handheld scanners to efficiently track and maneuver freight throughout distribution network.
- Operated moving truck safely to deliver items to destination without nicks or scratches.
- Efficiently operated ground service equipment, such as tugs and belt loaders, to facilitate smooth handling of baggage and cargo.
- Maintained clean ramps, preventing trip hazards or debris from interfering with aircraft movements or personnel safety.
- Conducted marshaling activities skillfully, guiding pilots safely towards their designated parking positions on the ramp area.
- Completed cargo manifests and flight paperwork for proper luggage and flight tracking.
- Contributed to a safer work environment by strictly following safety protocols during ramp operations.
Bread Maker / Pizza Maker
Corporacion Los Hermanos
02.1995 - 07.2002
- Enhanced bread quality by utilizing artisan techniques and high-quality ingredients.
- Implemented creative merchandising strategies that showcased products effectively while maximizing retail space utilization.
- Maintained cleanliness of all equipment, surfaces, and workspaces to meet stringent health codes and ensure food safety.
- Reduced waste through careful portioning of ingredients and proper storage practices.
- Assisted in inventory management, ensuring adequate supplies for daily operations and minimizing waste.
- Achieved consistent customer satisfaction by maintaining a strict adherence to recipe standards and baking procedures.
- Trained new employees on bakery methods and procedures.
- Determined quantity of product to prepare for next day operation by maintaining detailed production schedule.
- Prepared dough for variety of pastries, cakes and breads.
- Maintained a safe work environment by strictly adhering to sanitation guidelines and addressing potential hazards promptly.
- Adhered to all company guidelines regarding uniform appearance, punctuality, and professional behavior while representing the bakery brand positively at all times.
Education
Business Administration -
University Central of Bayamón
Bayamón P.R.06.1995
High School Diploma -
José S. Alegría
Dorado P.R.06.1994
Skills
- Safe Driving
- Defensive Driving
- Vehicle Inspection
- Wheelchair securement
- Traffic laws compliance
- Passenger transportation
Languages
Spanish and English
Native or Bilingual
Timeline
Transit Bus Operator
Miami Dade County Transit
04.2017 - Current
Ramp Service Agent
American Airlines/Egle/ Envoy
07.2002 - 09.2016
Bread Maker / Pizza Maker
Corporacion Los Hermanos
02.1995 - 07.2002
Business Administration -
University Central of Bayamón
High School Diploma -
José S. Alegría
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