Ticketmaster Host
Edwin Gregory
1345 N. 82nd St. Scottsdale,AZ
Summary
Collaborative leader with dedication to partnering with coworkers to promote engaged, empowering work culture. Documented strengths in building and maintaining relationships with diverse range of stakeholders in dynamic, fast-paced settings.
Overview
22
22
years of professional experience
Work History
Director, Ticket Operations
Arizona Coyotes
2022.01 - Current
- Developed high-performing teams by providing mentorship, guidance, and opportunities for professional growth.
- Enhanced team collaboration through regular communication, goal setting, and performance evaluations.
- Worked closely with organizational leadership and executive management to guide operational strategy.
- Cultivated a positive work environment that fostered employee engagement, increased retention rates, and boosted overall team morale.
Sr. Client Support Specialist
Ticketmaster
2018.05 - 2021.12
- Conducted regular check-ins with clients to ensure their needs were being met, proactively addressing any concerns or issues.
- Received multiple awards for outstanding customer service, including "Rockstar Award" recognitions.
- Facilitated productive meetings between clients and internal stakeholders to review project progress and address concerns in a timely manner.
- Collaborated with cross-functional teams to identify areas of improvement and implement solutions for enhanced client experiences.
General Manager
Saint Marc Pub-Cafe, Bakery & Cheese Affinage
2015.10 - 2017.08
- Managed budget implementations, employee reviews, training and scheduling.
- Managed a diverse team of professionals, fostering a positive work environment and high employee satisfaction.
- Cultivated strong relationships with clients, vendors, and partners to ensure long-term success and loyalty.
- Maximized efficiency by coaching and mentoring personnel on management principles, industry practices, company procedures, and technology systems.
Sr. Client Support Specialist
Ticketmaster
2010.10 - 2015.10
- Proactively reached out to clients with relevant updates or information, demonstrating exceptional customer service skills and fostering long-term relationships.
- Enhanced client satisfaction by promptly addressing and resolving support issues.
- Served as the primary point of contact for high-value clients, ensuring their needs were met and expectations exceeded.
- Mentored junior team members, fostering a positive work environment and promoting knowledge sharing.
- Interacted with team members across departments to research and resolve customer issues.
Advanced Product Specialist
Ticketmaster
2008.10 - 2010.10
- Assisted with demonstration of Ticketmaster Archtics to showcase functionality.
- Trained and provided coaching for junior team members.
- Boosted customer retention by providing exceptional product support and addressing user concerns.
- Spearheaded successful product installs from previous ticketing systems to Ticketmaster suite of products.
Assistant Manager, Ticket Services
Las Vegas Motor Speedway
2006.09 - 2008.10
- Supervised day-to-day box office operations to meet performance, quality and service expectations.
- Developed strong working relationships with staff, fostering a positive work environment.
- Oversaw daily cash reconciliations, ensuring accurate financial reporting and minimizing discrepancies.
- Helped with planning schedules and delegating assignments to meet coverage and service demands.
- Assisted in recruiting, interviewing, hiring, and onboarding of new employees to maintain adequate staffing levels.
Sr. Sales Executive
San Diego Gulls Hockey Club
2004.09 - 2006.06
- Developed customized season and group ticket proposals that addressed specific client needs, ultimately securing their commitment and loyalty.
- Managed complex sales cycles, navigating various decision-makers within organizations to secure successful deals.
- Established long-lasting relationships with key clients through effective account management and consistent communication.
- Facilitated relationships with target accounts through implementation of proven networking methods.
- Mentored junior sales executives, providing guidance on best practices and strategies for achieving success in the field.
Corporate Sales Consultant
Philadelphia Flyers
2002.05 - 2004.04
- Customized product offerings based on client feedback, leading to enhanced customer satisfaction rates and increased referrals.
- Exceeded sales targets consistently by implementing effective prospecting strategies and maintaining a robust pipeline.
- Developed strong relationships with key decision-makers for increased client retention and repeat business.
- Attended trade shows and conferences, representing the company professionally while expanding brand awareness.
Intern, Sales & Marketing
Philadelphia Flyers
2002.01 - 2002.05
- Supported staff members in their daily tasks, reducing workload burden and allowing for increased focus on higher-priority assignments.
- Gained valuable experience working within a specific industry, applying learned concepts directly into relevant work situations.
- Gained hands-on experience using Ticketmaster products (Archtics, Host), increasing proficiency and expanding technical skill set.
- Interacted with customers by phone, email, or in-person to provide information.
- Actively participated in team meetings, offering insightful suggestions that led to innovative problem-solving strategies.
Education
Bachelor of Science - Recreation Management & Tourism
Arizona State University
Tempe, AZ05.2002
Skills
- Strategic Planning
- Verbal and written communication
- People Management
- Operations Management
- Creativity and Innovation
- Charismatic Leader
- Teamwork and Collaboration
- Team Leadership
- Customer Relations
- Sound Judgment
- Data Management
- Proficient in Ticketmaster Suite of Products
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Software
Ticketmaster Archtics
Ticketmaster Account Manager
Microsoft Office
Work Preference
Work Type
Full TimeWork Location
On-SiteRemoteHybridImportant To Me
401k matchWork-life balancePaid time offCareer advancementPaid sick leaveHealthcare benefitsCompany CultureWork from home optionInterests
Mentoring
Attending sporting events & concerts
Walking & hiking with my dog
Golfing
Timeline
Director, Ticket Operations
Arizona Coyotes
2022.01 - Current
Sr. Client Support Specialist
Ticketmaster
2018.05 - 2021.12
General Manager
Saint Marc Pub-Cafe, Bakery & Cheese Affinage
2015.10 - 2017.08
Sr. Client Support Specialist
Ticketmaster
2010.10 - 2015.10
Advanced Product Specialist
Ticketmaster
2008.10 - 2010.10
Assistant Manager, Ticket Services
Las Vegas Motor Speedway
2006.09 - 2008.10
Sr. Sales Executive
San Diego Gulls Hockey Club
2004.09 - 2006.06
Corporate Sales Consultant
Philadelphia Flyers
2002.05 - 2004.04
Intern, Sales & Marketing
Philadelphia Flyers
2002.01 - 2002.05
Bachelor of Science - Recreation Management & Tourism
Arizona State University
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