Edwin Hernandez
Chicago,IL
Summary
Motivated server with engaging personality and flexible approach. Upbeat, friendly and anticipating customer needs to facilitate enjoyable dining experiences.
Overview
4
4
years of professional experience
1
1
Certification
Work History
Server
Home Run Inn
06.2023 - Current
- Maximized table turnover rate by efficiently managing reservations and seating arrangements.
- Enhanced customer satisfaction by promptly attending to their needs and providing personalized service.
- Increased sales with upselling techniques and thorough knowledge of menu items, specials, and promotions.
- Maintained a clean and orderly dining area for an enjoyable guest experience.
- Coordinated with kitchen staff to ensure timely delivery of orders, resulting in satisfied customers.
- Handled cash transactions accurately, contributing to balanced daily financial reports.
Host / Server
Yolk
09.2021 - 12.2023
- Took reservations by phone and walk-in, keeping scheduling demands and kitchen output in time to avoid overbooking
- Used cash registers and credit card machines to cash out customers.
- Checked and restocked server areas and organized and got change for front counter
- Resolved guest and employee complaints to maintain complete customer satisfaction and workforce effectiveness
- Stayed in open communication with kitchen team to assess cooking times, avoid worker overload and minimize customer dissatisfaction
- Cleaned counters, machines, utensils and seating areas daily.
- Maintained and operated espresso machines, blenders, commercial coffee brewers, coffee pots and other equipment
- Prepared and served food and beverages to customers.
- Resolved customer complaints and inquiries in a timely manner.
- Provided excellent customer service to ensure satisfaction.
- Assisted in training new host and employees.
Host / Server
Margaritaville
10.2022 - 06.2023
- Checked in with guests throughout meal service, replenishing drinks and catering to additional requests
- Greeted and accommodated guests, building positive experience from first interaction
- Prepared and served food and beverages to customers.
- Exercised focus and concentration to keep track of tables and remember orders.
- Used good communication skills to reduce guest dissatisfaction.
- Displayed enthusiasm and knowledge about restaurant's menu and products.
- Recorded transactions in point of sales system to deliver prompt service.
Style Consultant
Target
03.2020 - 11.2021
- Increased customer satisfaction by providing personalized style consultations and recommendations.
- Enhanced store sales by creating visually appealing merchandise displays to showcase current trends.
- Enhanced customer satisfaction by providing efficient and accurate cash transactions.
- Streamlined checkout process for increased efficiency and reduced waiting times.
- Enhanced customer satisfaction by efficiently addressing and resolving inquiries, complaints, and concerns.
- Developed strong relationships with customers by actively listening, understanding their needs, and providing relevant solutions.
assistant
Eastern Illinois University
08.2019 - 12.2019
- Streamlined office operations for enhanced productivity with organized filing systems and task prioritization.
- Safeguarded sensitive information through proper documentation handling, data entry, and record maintenance procedures.
- Strengthened client relationships through consistent follow-up communication and efficient problem resolution.
- Contributed to a positive work environment with strong interpersonal skills and proactive teamwork attitude.
- Assisted manager in all aspects of business operations.
- Greeted guests in with friendliness and professionalism.
Education
High School Diploma -
Muchin College Prep
Chicago, IL 06.2019
Skills
- Reservation Coordination
- Order Management
- Food Inspection
- Guest Engagement
- Cash Handling
- Sales Techniques
- Service Prioritization
- Troubleshooting
- Customer Needs Assessment
Certification
Basset
ServSafe
Timeline
Server
Home Run Inn
06.2023 - Current
Host / Server
Margaritaville
10.2022 - 06.2023
Host / Server
Yolk
09.2021 - 12.2023
Style Consultant
Target
03.2020 - 11.2021
assistant
Eastern Illinois University
08.2019 - 12.2019
High School Diploma -
Muchin College Prep
Similar Profiles
Guadalupe CastanedaGuadalupe Castaneda
Server/ Host at Home Run Inn PizzaServer/ Host at Home Run Inn Pizza
Kevin SimmonsKevin Simmons
Assistant Manager at Home Run Inn PizzaAssistant Manager at Home Run Inn Pizza
ANDREW Z. ZAMAGIASANDREW Z. ZAMAGIAS
Sous Chef / Ice carver at The Inn at Honey RunSous Chef / Ice carver at The Inn at Honey Run
Teige PayneTeige Payne
Student Fellow at Illinois Institute of TechnologyStudent Fellow at Illinois Institute of Technology
DAYREN ALEXANDRA RODRIGUEZDAYREN ALEXANDRA RODRIGUEZ
Sr. HR Administrator at Xylem Inc.Sr. HR Administrator at Xylem Inc.