Edwin Hernandez
San Francisco,CA
Summary
With over 10 years of work experience, I am a full stack developer with a passion for creating innovative and user-friendly web applications. I have a background in interior design, which gives me a unique perspective on aesthetics, functionality, and user experience. I have completed the full stack web developer program at UC Berkeley Extension, where I am learning the latest technologies and best practices in web development.
My most recent work experience was as an enterprise account executive at UPS, where I was responsible for resolving escalated or urgent customer issues that involved operational or systematic service and support problems. I worked with various UPS business units and functions to provide timely and quality solutions to the customers, and communicated effectively with the enterprise account managers and the customers. I also contributed to the growth of UPS Capital's customer base as a customer relationship representative, where I planned and conducted account management and review calls, and built relationships with key decision makers. I used my problem solving, team building, and operations management skills to deliver excellent customer service and satisfaction. Accomplished Enterprise Account Executive excels in fast-paced, demanding sales environments. Focused on meeting client enterprise technology needs with best product selection while leveraging account expansion opportunities and new business development.
Overview
23
23
years of professional experience
Work History
Enterprise Account Executive
United Parcel Services
01.2014 - 04.2022
- Skilled at working independently and collaboratively in a team environment.
- Self-motivated, with a strong sense of personal responsibility.
- Proven ability to learn quickly and adapt to new situations.
- Worked well in a team setting, providing support and guidance.
- Worked effectively in fast-paced environments.
- Managed time efficiently in order to complete all tasks within deadlines.
- Demonstrated respect, friendliness and willingness to help wherever needed.
- Excellent communication skills, both verbal and written.
- Passionate about learning and committed to continual improvement.
- Proved successful working within tight deadlines and a fast-paced environment.
- Strengthened communication skills through regular interactions with others.
- Organized and detail-oriented with a strong work ethic.
- Adaptable and proficient in learning new concepts quickly and efficiently.
- Used critical thinking to break down problems, evaluate solutions and make decisions.
- Paid attention to detail while completing assignments.
- Developed and maintained courteous and effective working relationships.
- Identified issues, analyzed information and provided solutions to problems.
- Participated in team projects, demonstrating an ability to work collaboratively and effectively.
- Cultivated interpersonal skills by building positive relationships with others.
- Established strong relationships with key enterprise customers, driving customer satisfaction and retention.
- Collaborated with internal teams to develop tailored solutions for complex client needs, resulting in increased revenue.
SSR
United Parcel Services
01.2011 - 01.2014
- Boosted sales performance by providing timely and efficient support to the sales team.
- Streamlined sales processes for increased revenue generation through effective communication and collaboration with cross-functional teams.
- Enhanced customer satisfaction by promptly addressing and resolving inquiries and issues related to products, services, and orders.
- Contributed to the achievement of sales targets by assisting in lead generation and prospecting activities.
- Optimized sales presentations by creating compelling marketing materials, proposals, and product demonstrations.
- Increased client retention rates with diligent follow-up on leads, accounts, and contracts.
- Improved order processing efficiency by maintaining accurate records in CRM systems and tracking customer interactions.
- Maximized territory coverage by organizing schedules, appointments, and travel arrangements for field representatives.
Operations Supervisor
United Parcel Services
01.2007 - 01.2011
- Improved operational efficiency by streamlining processes and implementing time-saving strategies.
- Managed daily operations for optimal performance, ensuring smooth workflows and timely completion of tasks.
- Enhanced team productivity by providing ongoing training, coaching, and mentoring to staff members.
- Optimized resource allocation through careful planning and monitoring of inventory levels, staffing needs, and equipment maintenance schedules.
- Oversaw logistics coordination for seamless transportation of goods between various departments and locations.
- Maintained open lines of communication with upper management to provide regular updates on operational progress and challenges faced by the team.
Office Manager
Origins Arts and Antiques
01.2006 - 01.2011
- Assisted with the design of customized furniture
- AutoCAD drafting experience
- Managed customer accounts and sales.
Small Sorter Supervisor
United Parcel Services
01.2006 - 01.2007
- Enhanced sorting efficiency by implementing a streamlined process for organizing packages.
- Reduced package handling errors by maintaining attention to detail and following company protocols.
- Improved team productivity through effective communication and coordination with coworkers.
- Maintained a clean and organized workspace, promoting a safe and efficient working environment.
- Assisted in training new employees on proper sorting techniques and company procedures.
- Increased accuracy in package delivery by diligently verifying addresses and routing information.
- Expedited processing times by swiftly identifying priority shipments and ensuring their timely dispatch.
- Collaborated with team members to optimize workflow, resulting in improved overall performance.
- Consistently met or exceeded daily quota for sorted packages, contributing to the team''s success.
- Identified damaged or mislabeled packages, taking corrective action to ensure customer satisfaction.
- Implemented time management strategies to effectively sort high volumes of packages during peak periods.
- Supported inventory control efforts by accurately logging incoming shipments into the tracking system.
- Streamlined the sorting process by proactively identifying areas for improvement and suggesting solutions to management.
- Adhered to strict safety guidelines for lifting and moving heavy objects, minimizing workplace injuries.
- Managed stress effectively during busy periods by staying organized and prioritizing tasks accordingly.
- Result Maintained a positive attitude under pressure while consistently meeting deadlines, contributing to a high-functioning work environment.
- Used hand-held scanner to enter data product information.
- Maintained cleanliness and order of conveyor belt and sorting line areas to reduce safety risks.
- Followed company policies and procedures to produce consistent work results.
- Assessed and sorted items into containers or designated areas according to classification, size, and condition.
Cornerstone Teacher
United Parcel Services
01.2003 - 01.2006
- Streamlined new hire onboarding processes by developing comprehensive training materials and documentation.
- Enhanced employee retention by implementing effective orientation programs for new hires.
- Enhanced employee performance by designing and implementing comprehensive new hire training programs.
- Reduced time-to-productivity for new hires through targeted skill development and hands-on practice sessions.
- Boosted employee retention rates by fostering a supportive and engaging learning environment during the onboarding process.
- Improved overall team efficiency by identifying knowledge gaps and tailoring training materials accordingly.
- Established strong working relationships with department managers to ensure seamless integration of new hires into established teams.
- Collaborated with HR to refine recruitment processes, resulting in higher quality candidates joining the organization.
- Increased consistency in employee performance evaluations by standardizing training materials across all departments.
PD Supervisor
United Parcel Services
01.1999 - 01.2003
- Enhanced project efficiency by streamlining communication channels and implementing agile methodologies.
- Reduced project delivery time by optimizing workflows and prioritizing tasks based on urgency and importance.
- Improved team productivity with regular performance reviews, goal-setting sessions, and ongoing coaching.
- Led cross-functional teams to successful project completion, fostering collaboration and open communication.
- Collaborated with senior management to identify new opportunities for process improvement initiatives within the organization.
Education
Full Stack Web Developer Certification - Full Stack Web Developer Certification
University of California, Berkeley Extension
Berkeley, CA03.2023
Bachelor of Science (BS) - Interior Design
San Francisco State University
San Francisco, CA05.2007
Associate of Arts - Liberal Arts
De Anza College
Cupertino, CA05.2002
Skills
- Able to accomplish goals and meet tight deadlines
- Work well as part of a team or individually
- Determined and resourceful at problem-solving
- Excellent organizational skills
- Bilingual (Spanish/English)
- Computer proficiency: Windows, MS Word, Excel, AutoCAD
Websites
References
Available on request.
Timeline
Enterprise Account Executive
United Parcel Services
01.2014 - 04.2022
SSR
United Parcel Services
01.2011 - 01.2014
Operations Supervisor
United Parcel Services
01.2007 - 01.2011
Office Manager
Origins Arts and Antiques
01.2006 - 01.2011
Small Sorter Supervisor
United Parcel Services
01.2006 - 01.2007
Cornerstone Teacher
United Parcel Services
01.2003 - 01.2006
PD Supervisor
United Parcel Services
01.1999 - 01.2003
Full Stack Web Developer Certification - Full Stack Web Developer Certification
University of California, Berkeley Extension
Bachelor of Science (BS) - Interior Design
San Francisco State University
Associate of Arts - Liberal Arts
De Anza College
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