Summary
Overview
Work History
Education
Skills
Affiliations
Languages
Timeline
Generic

Edwin Hernandez

Chicago,IL

Summary

Motivated and eager student and skilled Dispatcher with background in coordinating and directing vehicles, equipment, or staff according to regulations and established policies. Known for strong problem-solving capabilities, clear communication skills, and ability to stay calm under pressure. Demonstrated success in optimizing routes, managing crisis situations effectively, and improving response times. In previous roles have enhanced operational efficiency significantly while maintaining high standards of safety.

Overview

5
5
years of professional experience

Work History

Dispatcher

Golan's Moving and Storage
Chicago, IL
02.2020 - Current
  • Monitored radio frequencies to ensure proper communication between personnel in the field and dispatch office.
  • Updated records of driver locations, delays, and cancellations.
  • Created daily reports detailing response times, call volumes, and other pertinent information.
  • Provided timely updates to customers regarding their orders or requests.
  • Received and dispatched calls for emergency services.
  • Maintained logs of all incoming calls and assigned tasks.
  • Coordinated with other dispatchers to ensure efficient delivery schedules were met.
  • Resolved customer complaints related to service issues or delays.
  • Tracked vehicles using GPS technology and provided real-time status updates as needed.
  • Performed administrative duties such as filing paperwork, updating databases, and preparing documents for review by management staff.
  • Utilized computer systems to locate addresses, calculate estimated arrival times, and provide directions when necessary.
  • Organized paperwork associated with deliveries including manifests, bills of lading, packing slips.
  • Conducted regular training sessions for new hires on proper protocols for handling emergency situations.
  • Developed strategies for improving efficiency within the dispatch department.
  • Monitored dispatch board and adjusted call priorities regularly based on caller needs.
  • Tracked changes in computer system to keep records current and accurate.
  • Determined types or amounts of equipment, vehicles or personnel to meet work orders or specifications.
  • Set schedules, implemented new policies, and worked with managers to optimize operational procedures and establish clear objectives.
  • Relayed work orders and information between work crews, supervisors, and field personnel.
  • Prepared daily work and run schedules.
  • Utilized various software systems to facilitate movement, planning and scheduling.
  • Kept detailed and updated records of calls in physical and electronic databases.
  • Monitored changes in delivery schedule and communicated changes to customers.
  • Answered customer requests with information about product availability, shipping information and status updates.
  • Leveraged GPS devices and computer programs to plan routes, update customers or advise drivers about upcoming issues.
  • Documented services performed, operations information, and dispatch details in system.
  • Received or prepared work orders.

Education

BBA - Business Administration And Management

National Louis University
Chicago, IL
06-2024

Skills

  • Driver communication
  • Schedule Management
  • Customer Relations
  • Work Order Management
  • Route Navigation
  • Dispatch Coordination
  • Schedule Coordination
  • [Software] Proficiency
  • Service planning
  • Stress Tolerance
  • Critical thinker
  • Dispatching procedures

Affiliations

  • Love going to the gym when I am not at work.
  • Absolutely adore to eat!

Languages

Spanish
Professional
English
Professional

Timeline

Dispatcher

Golan's Moving and Storage
02.2020 - Current

BBA - Business Administration And Management

National Louis University

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Edwin Hernandez