Edwin Herrera

My duties included the following:

• Received clients in a professional manner, and ensured they had a pleasant experience before and after their service was performed.
• Managed the booking of clients in accordance with stylists' individual schedules.
• Maintained a constant stream of communication with estheticians to sort out any unforeseen time conflicts, and notified clients accordingly.
• Managed and purchased inventory, from pricing items to tracking down discrepancies in inventory stock. Included importing, sorting, formatting, and exporting within Microsoft Excel.
• Acted as preliminary IT solutions for internet, phone, and sound system outages. Included coordinating with offsite IT Solutions Engineers in rare circumstances.
• Preliminary testing of salon software and POS systems for more efficient client and employee handling.

• Provided customers with accurate wait times and monitored waiting list.
• Maintained cleanliness of lobby area, including wiping down tables and chairs.
• Answered customer inquiries regarding the menu, restaurant services, and special promotions.
• Assisted other departments when needed such as bussing tables or delivering food orders.