Edwin Hutchful
Wylie,TX
Summary
Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy,ready to help team achieve company goals.
Overview
17
17
years of professional experience
Work History
CEO
Kohanim Tour and Consult
01.2021 - 03.2024
- Achieved company growth by implementing strategic plans and streamlining operations.
- Managed partnerships and strategic business relationships by negotiating contract terms and handling conflicts.
- Developed key operational initiatives to drive and maintain substantial business growth.
- Enhanced brand reputation with effective marketing campaigns and public relations efforts.
- Fostered strong relationships with industry partners to expand business opportunities.
Systems and Applications support
Ministry of Foreign Affairs and Regional Integration
01.2018 - 09.2020
- Identifying and resolving configuration issues
- Providing daily operational support and system administration
- Identifying user needs
- Maintain integrity of the network,server deployment and security
- Responsible for supporting the ministries corporate networks
- Maintaining network facilities in individual machines such as drivers and setting up personal computers.
- Implemented effective change management processes to minimize risks associated with system updates or enhancements.
- Improved application support processes by implementing effective troubleshooting techniques and diagnostic tools.
Network Engineer
Telefonica 02
01.2014 - 01.2016
- Collaborated with teams in disaster planning, network backup and recovery process monitoring.
- Identifying and resolving configuration issues
- Maintaining client documentation
- Raising Proactive tickets
- Monitoring of alarms on devices using BSM Providing daily operational support and system administration for core network infrastructure
- Troubleshooting network problems and escalating to vendors Support Users in their use of the system
- Managed, tracked, and coordinated problem resolution and escalation processes.
- Reduced downtime with proactive monitoring of network devices and rapid troubleshooting.
- Escalated emergency technical issues beyond knowledge to maintain optimum up-time.
- Recommended options for disaster recovery and remote access security.
- Established effective communication channels with stakeholders to address their concerns about the performance of the company''s networks.
- Installed, supported and maintained company hardware and software infrastructure according to best practices.
Customer Service and Helpdesk
Welcome Accommodation Services
01.2011 - 01.2014
- Attending to both inbound and outbound calls, providing assistance to guest via Skype.
- Provided exceptional support for customers, leading to increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
- Maintained detailed records of customer interactions, ensuring proper follow-up and resolution of issues.
- Utilized customer service software to manage interactions and track customer satisfaction.
- Investigated and resolved customer inquiries and complaints quickly.
- Delivered prompt service to prioritize customer needs.
Sales Representative
Europe Congress
05.2010 - 09.2010
- Align with client campaigns on cold calling, working with client on strategy of increased business, developing winning campaigns to increase sales and help strengthen business model
- Increased sales revenue by identifying and targeting high-potential accounts.
- Expanded customer base through cold calling, networking, and relationship building.
- Generated additional sales opportunities with upselling and cross-selling techniques.
- Developed tailored solutions in response to unique customer needs, increasing overall satisfaction rates.
- Utilized CRM software to manage client information, track leads, and monitor sales progress.
- Created professional sales presentations and seminars to effectively demonstrate product features and competitive advantages.
Event Manager
Afro Euro foundation
01.2007 - 01.2008
- Streamlined event planning processes by implementing efficient project management strategies.
- Implemented innovative event themes and designs to create memorable experiences for attendees.
- Established relationships with key stakeholders, fostering long-term partnerships for future collaborations.
- Managed administrative logistics of events planning, event booking, and event promotions.
- Coordinated florists, photographers, and musicians for events.
- Maintained and built comprehensive database of industry contacts, vendors and venues.
- As the event manager, I supported in organizing events, working within the managerial departments and positioning team
- Work included supporting all Afro Euro projects, devising the event concept, planning the logistics and coordinating the technical aspects before executing the modalities of the proposed event.
Education
Master of Science - System Engineering And Informatics
University of Life Science
Prague, Czech RepublicBachelor’s degree: Bc/Bsc -
University of Life Science
Prague, Czech RepublicSkills
- Experience with Windows
- Experience with Microsoft Office Package
- Cyber Security
- Escalation Handling
- Customer Support
- Problem Resolution
- Teamwork and Collaboration
- Problem-Solving
- Problem-solving abilities
CERTIFICATIONS
- Work Collaboration and Development (Young African Leaders Initiative)
- Servant Leadership (Young African Leaders Initiative)
- Project Management (Global Management Training- San Francisco Bay Area)
- Cisco Certified Network Associate(CCNA)
- Microsoft Certified
- Malicious Software and it Underground Economy ( Royal Holloway University of London)
- Creating and Maintaining Social Enterprise - ( Young African Leaders Initiative)
- Strategies for Personal Growth and Development - ( Young African Leaders Initiative)
- Community Organizing for Action - ( Young African Leaders Initiative)
Personal Information
Nationality: Ghanaian
References
- Mr. Christian Nii Odoi Cadesia,
Head of ICT UNIT,
Ministry of Foreign Affairs and Regional Integration,
Post Office Box M53, Accra, Ghana,
Tel: 0541202296
- Mr Chris Wilmot
Tel: 832-373-9835
Houston - Texas
- Apostle Courage Igene
Head of All Nations Church,Dallas
Tel: 214-335-2380
- Mr Benjamin Osei Frimpong
Tel: 614-369-9419
Columbus - Ohio
Timeline
CEO
Kohanim Tour and Consult
01.2021 - 03.2024
Systems and Applications support
Ministry of Foreign Affairs and Regional Integration
01.2018 - 09.2020
Network Engineer
Telefonica 02
01.2014 - 01.2016
Customer Service and Helpdesk
Welcome Accommodation Services
01.2011 - 01.2014
Sales Representative
Europe Congress
05.2010 - 09.2010
Event Manager
Afro Euro foundation
01.2007 - 01.2008
Master of Science - System Engineering And Informatics
University of Life Science
Bachelor’s degree: Bc/Bsc -
University of Life Science
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