EDWIN J. WILLIAMS
Dallas,TX
Summary
Results-driven professional with a deep understanding of operational practices and regulatory requirements within childhood enrichment environments. Proven leader and analytical problem-solver with a strong background in education, activity planning, staff oversight, and program management. Known for leveraging relationship-building skills, exceptional customer service, and diplomatic communication to cultivate lasting connections that benefit both clients and organizations.
Overview
6
6
years of professional experience
Work History
Production Support
Manhattan Project Beer Company
03.2024 - Current
- Operated and maintained keg & canning line equipment, ensuring quality control and packaging standards.
- Conducted routine cleaning, sanitization, and basic maintenance of brewing and packaging equipment.
- Handled inventory management and safely moved raw materials and finished products.
- Adhered to safety protocols and collaborated effectively with production teams.
Childcare Site Director
YMCA of Metropolitan Dallas
11.2021 - 07.2024
- Engaged with parents and families to build positive relationships for children to thrive.
- Operated under licensing guidelines to protect health, safety, and well-being of children.
- Planned and monitored curriculum and program activities, liaising with counselors to create fun and engaging learning experiences.
- Monitored and observed child progress, interactions, and behavior, reporting findings to parents.
- Managed program paperwork and child records to comply with state requirements.
- Increased parent engagement by organizing monthly family events, resulting in a 15% rise in program participation.
Member Services Representative
Planet Fitness
07.2022 - 07.2023
- Provided excellent customer service by greeting members and potential clients, answering inquiries, and addressing concerns.
- Managed membership accounts, including updating information, resolving billing issues, and processing new member sign-ups.
- Assisted with gym operations, including maintaining cleanliness standards and ensuring equipment was in good working condition.
- Supported management in coordinating events and member engagement activities to enhance customer experience and retention.
Mental Health Technician
Hickory Trail Hospital
09.2020 - 10.2021
- Provided continuous patient care and supervision to patients ranging from preschool to geriatrics.
- Performed scheduled patient safety checks and documented results to ensure patient well-being.
- Observed patient behaviors and mental status, notifying RN of any unusual or potentially dangerous occurrences.
- Implemented a new patient check-in procedure that reduced wait times by 10%.
Gym Receptionist
Gold's Gym International, Inc
07.2019 - 07.2020
- Checked members into the gym by scanning badges, identifying delinquent accounts, and collecting payments.
- Kept front desk and lobby clean, clutter-free, and orderly to present an attractive atmosphere.
- Drove revenue by promoting products and special promotions, directing guests to fitness consultants to increase membership enrollments.
Education
Bachelor of Science - Education and Behavioral Sciences
Langston University
Langston, OK06.2020
Skills
- Site Evaluations
- Effective instructional strategies
- Behavioral intervention strategies
- Regulatory compliance oversight
- Lesson Plan Implementation
- Proficient in Microsoft applications
- Early Childhood Development
- Relationship management skills
- Program development
- Sales and promotion management
- Crisis intervention
- Collaborative team management
- Financial transaction handling
- Automated production support
- Curriculum planning
Timeline
Production Support
Manhattan Project Beer Company
03.2024 - Current
Member Services Representative
Planet Fitness
07.2022 - 07.2023
Childcare Site Director
YMCA of Metropolitan Dallas
11.2021 - 07.2024
Mental Health Technician
Hickory Trail Hospital
09.2020 - 10.2021
Gym Receptionist
Gold's Gym International, Inc
07.2019 - 07.2020
Bachelor of Science - Education and Behavioral Sciences
Langston University
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