Timeline
Work History
Overview
Education
Skills
Summary
Work Preference
OfficeManager

Edwin Kelly

Sales Professional
Alpharetta,GA

Timeline

Customer Service Representative

iSpring Water Systems
04.2024 - 03.2025

Retail Sales Consultant

AT&T
10.2021 - 12.2021

Sales Specialist

Spartan Camera
07.2020 - 02.2024

Produce Clerk

Publix
12.2019 - 06.2020

Delivery Driver

Marco's Pizza
08.2016 - 08.2019

High School Diploma -

Lambert High School
08.2010 - 05.2014

Work History

Customer Service Representative

iSpring Water Systems
04.2024 - 03.2025
  • Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
  • Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
  • Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
  • Responded to customer requests for products, services, and company information.
  • Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
  • Developed strong product knowledge to provide informed recommendations based on individual customer needs.
  • Developed rapport with customers through active listening skills, leading to higher retention rates and positive feedback from clients.
  • Assisted customers in navigating company website and placing online orders, improving overall user experience.
  • Collaborated with team members to develop best practices for consistent customer service delivery.
  • Contributed to sales growth by upselling products and services based on individual customer requirements.
  • Enhanced customer loyalty by offering personalized solutions tailored to individual needs.
  • Negotiated solutions with dissatisfied customers, turning potential negative reviews into positive testimonials.

Sales Specialist

Spartan Camera
07.2020 - 02.2024
  • Built rapport with customers and assessed needs to make product recommendations and upsell.
  • Educated customers about product features and benefits to aid in selecting best options for each individuals' needs.
  • Built strong client relationships through consistent communication and effective problemsolving.
  • Provided first-rate service to all customers and potential customers.
  • Maintained high client retention rate by providing exceptional customer service and anticipating client needs.
  • Managed a diverse portfolio of accounts, ensuring timely communication and effective problem resolution.
  • Successfully resolved escalated issues, preventing potential loss of valuable clients while maintaining positive relationships with all parties involved.
  • Collaborated with sales team to identify potential upsell opportunities and expand client base.
  • Negotiated contract terms with clients, securing favorable agreements for both parties.
  • Cultivated long-term relationships with key stakeholders in assigned accounts, fostering trust and loyalty among clients.
  • Assisted in the development of training materials for new hires, ensuring smooth onboarding process.
  • Identified at-risk accounts through diligent monitoring and analysis, implementing retention strategies to prevent churn.
  • Established long-term customer relationships to enhance client loyalty and satisfaction.
  • Cultivated portfolio of high-value clients by leveraging industry knowledge and strategic networking.
  • Gained customer trust and confidence by demonstrating compelling, persuasive and composed professional demeanor.
  • Worked with sales team to collaboratively reach targets, consistently meeting or exceeding personal quotas.

Retail Sales Consultant

AT&T
10.2021 - 12.2021
  • Enhanced customer loyalty by offering tailored solutions that met individual needs.
  • Resolved customer complaints promptly, maintaining a positive brand image.
  • Handled cash transactions accurately while adhering to established security procedures.
  • Used consultative sales techniques to understand customer needs and recommend relevant products and services.
  • Participated in promotional events to engage potential customers and showcase store offerings.
  • Provided accurate information about promotions, customer programs, and products, helping drive high customer retention.
  • Maintained a clean and organized store environment, enhancing the overall shopping experience for customers.
  • Greeted customers and helped with product questions, selections, and purchases.
  • Answered questions about store policies and addressed customer concerns.
  • Monitored customers for signs of security concerns and escalated issues to management.
  • Managed efficient cash register operations.
  • Performed cash, card, and check transactions to complete customer purchases.

Produce Clerk

Publix
12.2019 - 06.2020
  • Enhanced product quality by regularly inspecting, rotating, and culling fresh fruits and vegetables.
  • Maintained safe, neat, and clean working environment and closely monitored for wet floors or other hazards.
  • Maintained a clean and organized produce section by promptly removing damaged or expired items, sanitizing surfaces, and restocking shelves.
  • Checked for outdated and overripe grocery items and removed from inventory.
  • Received and unloaded new items upon delivery and checked products for damage and order accuracy.
  • Used dollies and pallet jacks to unload and organize merchandise from delivery trucks.
  • Improved customer satisfaction by providing prompt and knowledgeable assistance in the produce department.
  • Provided exceptional customer service through active listening skills when addressing concerns or answering questions about specific products or preparation methods.
  • Kept tidy and organized area to comply with cleanliness standards.
  • Pleasantly greeted customers and provided prompt and courteous service.

Delivery Driver

Marco's Pizza
08.2016 - 08.2019
  • Delivered packages to customer doorsteps and business offices.
  • Completed on-time deliveries by choosing best and most efficient routes.
  • Improved customer satisfaction by ensuring timely and accurate deliveries of products.
  • Read maps, followed oral, and written instructions and used GPS technology to make deliveries.
  • Operated vehicle safely in highly congested areas with no traffic violations.
  • Verified accuracy of all deliveries against order forms.

Overview

9
9
years of professional experience
4
4
years of post-secondary education

Education

High School Diploma -

Lambert High School
Suwanee, GA
08.2010 - 05.2014

Skills

Customer service

Active listening

Critical thinking

Customer relations

Problem resolution

Relationship building

Computer proficiency

Complaint handling

Sales expertise

Product knowledge

Summary

Motivated individual with experience in customer service and sales. Skilled in building customer relationships and understanding customer needs. Strong communication and interpersonal skills for providing superior customer service.

Work Preference

Work Type

Full Time

Work Location

On-SiteRemoteHybrid

Important To Me

Career advancementPersonal development programsPaid sick leave

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Edwin KellySales Professional