Edwin Kimball
Duluth, MN,MN
Summary
Reliable Customer Service Representative with extensive track record in demanding sales and account management environments. Strong presenter, communicator and problem solver working effectively and productively with diverse customers and individual needs. Detailed Client Service Associate known for having great organizational skills. Gifted at working with all types of customers. Looking for a new role where hard work and dedication will be highly valued.
Overview
3
3
years of professional experience
Work History
Truck Driver
Kimball Enterprize
Duluth, MN
05.2021 - Current
- Managed unexpected emergencies and route changes with calm and professionalism.
- Implemented daily DOT pre-trip inspections to reduce risks or delivery delays.
- Reported all accidents or violations to management immediately upon occurrence.
- Responded quickly to customer complaints and gathered pertinent information to make educated decisions for remediation.
- Stayed informed regarding changes in transportation laws and regulations that could affect operations.
- Completed transfers at hubs and final destinations to keep routes on schedule.
- Hooked and unhooked trailers from tractor and converter dollies.
- Managed personal driving time according to Hours of Service regulations.
- Maintained ongoing communications with [Job title] in operations center to keep teammates informed.
- Established relationships with customers through use of interpersonal, active listening and inquiry response skills.
- Reacted decisively and quickly to protect spoilage.
- Aided senior leadership during executive decision-making process, generating daily logistics, and productivity records.
- Kept up-to-date knowledge of changing roads, construction areas, traffic patterns, and dangerous curves in order to plan the most efficient routes.
- Promoted positive customer service by delivering on-time shipments and fully resolving issues.
- Adhered strictly to company policies concerning alcohol use while operating a commercial motor vehicle.
- Recorded expenses and maintained receipts.
- Filled out paperwork accurately at each stop along route including bills of lading and trip sheets.
- Delivered customer orders to homes and places of business within established time frames.
- Provided customer service by responding to inquiries about services offered or directions to destination locations.
Customer Service Cashier
United Truck Body
Duluth, MN
11.2020 - 02.2021
- Provided information on company policies, warranties, guarantees, financing options and other related matters.
- Assisted co-workers with tasks as needed to ensure smooth operations of the store.
- Recommended, selected, located, and obtained products to meet customer needs.
- Offered customers carry-out service at completion of transaction.
- Collected credit card and cash payments to complete transactions for customer orders.
- Built and maintained productive relationships with employees.
- Ensured that all areas of the retail floor were properly stocked throughout each shift.
- Answered phone calls to assist customers with questions and orders.
- Maintained cleanliness of the checkout area by sweeping floors, emptying trash cans.
- Adhered to social distancing protocols and wore mask or face shield.
- Greeted customers and responded to informational requests.
Education
High School Diploma -
Duluth East
Duluth, MN06-2019
Skills
- Equipment Operation
- Document Management
- Route Management
- Safe Driving
- Data Entry
- Account Updating
- Call Management
- Complaint Resolution
- Product Knowledge
- Sales Expertise
- Active Listening
- Shipping and Receiving Understanding
- Computer Proficiency
Timeline
Truck Driver
Kimball Enterprize
05.2021 - Current
Customer Service Cashier
United Truck Body
11.2020 - 02.2021
High School Diploma -
Duluth East
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