Edwin Koiyan
Collingdale ,PA
Summary
Versatile and dynamic professional with a proven track record at Oracle, enhancing employee engagement and reducing turnover through innovative training programs. Skilled in problem-solving and interpersonal communication, adept at navigating complex situations to foster a productive and harmonious work environment. Achieved notable improvements in morale and productivity by effectively addressing employee concerns.
Overview
5
5
years of professional experience
Work History
Security Forces Member
Centra
08.2024 - Current
- Assisted in the apprehension of suspects by following proper detention protocols and gathering pertinent information.
- Investigated incidents and wrote detailed reports for superior review.
- Remained calm and alert especially during emergency situations to maintain order and confidence in authority.
- Monitored personnel access and maintained accurate security records.
- Responded to emergency situations quickly and calmly for professional support.
- Maintained a clear understanding of chain-of-command structures, ensuring efficient distribution of tasks among team members during operations or drills.
IT Technical Support Specialist
Liberty University
01.2023 - 08.2024
- Offered troubleshooting of connectivity issues across networks such as Wi-Fi and cellular.
- Conducted regular reviews of existing infrastructure components, seeking opportunities for improvements or consolidation where appropriate.
- Worked closely with software vendors to report and resolve any identified issues, ensuring that the technology environment remained stable and reliable for all users.
- Exceeded customer satisfaction targets with prompt response times and thorough issue resolution.
- Assisted in the selection and deployment of enterprise-wide applications that met business requirements while minimizing cost and complexity.
- Installed and configured operating systems and applications.
- Managed IT asset inventory efficiently, ensuring accurate tracking and timely replacement or upgrades as needed.
- Streamlined IT processes for increased efficiency and reduced downtime.
Sales Associate
Nordstrom
06.2022 - 01.2024
- Boosted customer satisfaction levels through exceptional service, addressing concerns promptly, and providing a welcoming store environment.
- Built customer loyalty and retention by delivering excellent shopping experiences.
- Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
- Helped customers locate products and checked store system for merchandise at other sites.
- Built relationships with customers to encourage repeat business.
- Maintained up-to-date knowledge of store sales, payment policies and security standards.
Employee Relations Specialist
Oracle
03.2020 - 07.2022
- Promoted employee welfare by maintaining proper protocols throughout investigations and disciplinary procedures.
- Promoted harmonious working climate to boost morale and productivity.
- Evaluated employee engagement survey results, identifying areas for improvement and developing targeted action plans to address identified concerns.
- Answered management and employee questions, interpreted contracts and resolved issues.
- Advised HR department on updates to labor laws and regulations affecting company policies or procedures as needed, ensuring continued compliance in all aspects of operations.
- Enhanced employee engagement by developing and implementing innovative training programs.
- Reduced turnover rates by identifying areas of concern and addressing employee issues proactively.
- Effectively managed complex employee relations caseloads, navigating sensitive situations and ensuring all parties were treated fairly and equitably.
- Devised robust training programs to strengthen investigatory skills, legal understanding, and motivational strategies.
- Leveraged team exercises, group discussions and videos to instruct participants.
Education
Bachelor of Science - IT Network Security
Liberty University
Lynchburg, VA05-2025
High School Diploma -
Cardinal O'hara High School
Springfield06-2021
Skills
- Emergency Response
- Force Protection
- Protective services
- Combat training
- Problem-Solving
- Time Management
- Attention to Detail
- Problem-solving abilities
- Multitasking
- Reliability
- Organizational Skills
- Team Collaboration
- Active Listening
- Decision-Making
- Relationship Building
- Effective Communication
- Team building
- Self Motivation
- Self-Defense
- Goal Setting
- Risk Assessment
- Professionalism
- Adaptability
- Written Communication
- Problem-solving aptitude
- Cross-Functional Collaboration
- Interpersonal Skills
- Analytical Thinking
- Task Prioritization
- Teamwork and Collaboration
- Team Leadership
- Critical Thinking
- Intelligence Gathering
- Public Safety
- De-escalation Strategies
- First Aid Certified
- Report Preparation
- Healthy and fit
Timeline
Security Forces Member
Centra
08.2024 - Current
IT Technical Support Specialist
Liberty University
01.2023 - 08.2024
Sales Associate
Nordstrom
06.2022 - 01.2024
Employee Relations Specialist
Oracle
03.2020 - 07.2022
Bachelor of Science - IT Network Security
Liberty University
High School Diploma -
Cardinal O'hara High School
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