EDWIN LAGUNA
Tewksbury,MA
Summary
Agile and adaptable staff leader with stellar work history, motivational approach and upbeat nature. Skilled at training employees and leveraging organized approaches to handle daily planning, scheduling and customer service requirements. Forward-thinking and industrious with diplomatic communication style focused on maximizing engagement and satisfaction.
Overview
12
12
years of professional experience
Work History
Assistant Manager
Aarons Furniture Store
09.2022 - Current
- Monitored cash intake and deposit records, increasing accuracy and reducing discrepancies.
- Helped with planning schedules and delegating assignments to meet coverage and service demands.
- Offered hands-on assistance to customers, assessing needs and maintaining current knowledge of consumer preferences.
- Completed regular inventory counts to verify stock levels, address discrepancies and forecast future needs.
- Mentored sales team in applying effective sales techniques and delivering top-notch customer service.
Sales Assistant Manager
Rent-A-Center
01.2018 - 01.2019
- Maintaining Store Image
- Responsible for providing customers new product information, including maintenance and care of merchandise
- Credit Calls
- Delivery when needed
- Answering phone calls and addressing customers inquires
- Provided excellent customer service experience to generate a loyal clientele.
- Demonstrated exemplary customer service by engaging clients on sales floor
Store Manager
One Rate Wireless
02.2011 - 12.2014
- Answering phone calls and addressing customers inquires
- Responsible for providing customers new product information, including maintenance and care of merchandise
- Earned management trust by serving as key holder, responsibly opening and closing the shop
- Effective communication with vendors regarding back orders availability, future and special orders
- Ordered necessary supplies and parts for repair of malfunctioning hardware
- Provided excellent customer service experience to generate a loyal clientele.
- Managed inventory control, cash control and store opening and closing procedures.
Education
GED - Computer
Escuela Las Piedras
Puerto RicoComputer Repair -
International Jr. College
Skills
- Google Drive
- Business Administration
- Customer Service
- Greet Guests
- Financial Management
- Sales Strategies
Additional Information
- Pull, pack and ship orders in an accurate manner Organize stocks and maintain inventories Deliver orders to customers real time Inspect goods for defects and damages Track inventory in appropriate system Organize space in the warehouse and perform cleaning duties Resolve all other issues at the warehouse level Process and package goods in a time efficient manner
Languages
Spanish
Native or Bilingual
English
Native or Bilingual
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Timeline
Assistant Manager
Aarons Furniture Store
09.2022 - Current
Sales Assistant Manager
Rent-A-Center
01.2018 - 01.2019
Store Manager
One Rate Wireless
02.2011 - 12.2014
GED - Computer
Escuela Las Piedras
Computer Repair -
International Jr. College
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