Edwin Lalama
Whittier,CA
Summary
Driven Sales Associate with comprehensive experience in customer engagement and relations, product knowledge, and inventory management. Displays strong interpersonal skills coupled with the ability to handle customer complaints effectively. Demonstrated success in fostering customer relationships, growing sales revenues and contributing positively to team dynamics.
Overview
4
4
years of professional experience
1
1
Certification
Work History
Sales Associate
Puente Hills Chrysler Dodge Jeep Ram
La Puente, CA
11.2024 - Current
- Sold various products by explaining unique features and educating customers on proper application or usage.
- Strengthened relationships with customers via meaningful engagements.
- Prospected potential customers by cold calling businesses and individuals to introduce products and services.
- Established rapport with prospects quickly via telephone conversations and built trust-based relationships with them within a short period of time.
- Followed up on leads generated from marketing campaigns or other sources in order to increase sales opportunities for the company.
Head of Sales and Service
Universal Truck Repair
Commerce , CA
03.2022 - Current
- Established ambitious goals for employees to promote achievement and surpass business targets.
- Engaged in direct selling activities when needed to close large deals or boost morale within the organization.
- Cultivated strong professional relationships with suppliers and key clients to drive long-term business development.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
Server
Mimosas Restaurant and Bar
Whittier , CA
01.2021 - 02.2022
- Provided exceptional service to high volume of daily customers.
- Greeted customers, answered questions and recommended specials to increase profits.
- Maintained knowledge of current menu items, garnishes, ingredients, and preparation methods.
- Followed health safety guidelines when preparing and serving food products.
Education
Business Management
Fullerton College
Fullerton, CASkills
- Friendly and outgoing
- Excellent communication skills
- Teamwork and collaboration
- Goal oriented
- Upselling and cross selling
- Professional demeanor
- Exceptional customer service
- Sales expertise
- Excellent people skills
- Supervision and leadership
- Persuasion techniques
- Problem identification
- Extremely quick learner
Certification
- Sales License
Languages
Spanish
Professional
Affiliations
- Athletic and health focused individual who invests in constant exercise
- Musical background. Singer songwriter and DJ
Timeline
Sales Associate
Puente Hills Chrysler Dodge Jeep Ram
11.2024 - Current
Head of Sales and Service
Universal Truck Repair
03.2022 - Current
Server
Mimosas Restaurant and Bar
01.2021 - 02.2022
- Sales License
Business Management
Fullerton College
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