Summary
Overview
Work History
Education
Skills
Accomplishments
Certification
Languages
Timeline
Generic

Edwin Limas

Corona,CA

Summary

Dedicated server with a track record of improving customer satisfaction through effective communication and rapid problem resolution. Expertise in upselling and cultivating long-term customer relationships.

Dynamic professional known for exceptional customer relationship building and effective conflict resolution. Expertise in maintaining service quality and cleanliness in high-pressure environments, contributing to memorable dining experiences.

Overview

10
10
years of professional experience
1
1
Certification

Work History

Server

Le Pain Quotidien
Newport Beach, CA
06.2018 - Current
  • Upsold high-profit items, including appetizers and mixed drinks, to boost sales figures.
  • Maintained cleanliness of outdoor eating area and indoor dining room by wiping tables and restocking supplies.
  • Cultivated relationships with regular customers to enhance loyalty and repeat business.
  • Managed food and beverage orders efficiently during peak hours to minimize wait times.
  • Resolved customer inquiries and issues promptly and professionally to ensure satisfaction.
  • Processed payments accurately through point-of-sale systems to maintain transaction integrity.

Server

Benihana
Newport Beach, CA
06.2017 - 08.2024
  • Collaborated with kitchen team to enhance order preparation and streamline deliveries.
  • Monitored guests for signs of intoxication, reporting concerns to management promptly.
  • Maintained table settings by efficiently removing courses and refilling beverages.
  • Operated POS system for order placement, bill management, and handling complimentary items.
  • Kept informed on menu and promotions to recommend items based on preferences and allergies.
  • Created orders while documenting special requests to ensure quality service.
  • Developed relationships with regular customers to foster loyalty and satisfaction.
  • Ensured cleanliness and organization of dining areas at all times.
  • Promoted menu items while providing detailed descriptions to guests.

Server

Torishin
Manhattan, NY
03.2015 - 05.2017
  • Provided excellent service and attention to customers when face-to-face or through phone conversations.
  • Assisted with customer requests and answered questions to improve satisfaction.
  • Recognized by management for providing exceptional customer service.
  • Demonstrated strong problem-solving skills, resolving issues efficiently and effectively.
  • Follow all the procedures for the Michelin Star restaurant.
  • Make sure all the guests have a good fine dining memory.

Education

Bachelor of Arts - System Information Technology

Computer Institute College
Indonesia
5 2014

Skills

  • Upselling techniques
  • Point-of-sale operation
  • Food safety compliance
  • Menu knowledge
  • Order accuracy
  • Service efficiency
  • Time management
  • Guest interaction skills
  • Work ethic
  • Performance improvement
  • Cleanliness standards

Accomplishments

  • Number one for upsell between Benihana in the country.
  • Got tittle for 5 Years working as employee of the year from Benihana.
  • The only one employee visiting Benihana conference for the winner of upsell program in head office at Florida.

Certification

  • Food Handler
  • ABC card

Languages

English
Professional
Indonesian
Professional

Timeline

Server

Le Pain Quotidien
06.2018 - Current

Server

Benihana
06.2017 - 08.2024

Server

Torishin
03.2015 - 05.2017

Bachelor of Arts - System Information Technology

Computer Institute College

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