Summary
Overview
Work History
Education
Skills
Certification
Affiliations
Accomplishments
Languages
References
Timeline
Generic

Edwin Lindhe

Highland,NEW YORK

Summary

i am a flexible worker able to work practically any shift as i have no difficulties staying up late or being up early. im used to working many small responsibilities even if they are a bit out of my position so long as its something im able to do. experienced with customers from children to elderly and everything in between. likewise i have experience multitasking several duties at once and now have experience in leadership roles where i maintained the best relationships i was able to between management and the lower positioned employees frequently working to ensure their concerns were properly heard when problems arose. I am calm under stress and able to maintain a professional tone regardless of the attitudes of people i was assisting. people skills are likely my best as i am able to get along with almost anyone and at the very least i maintain professional stances even with those who dislike me and never let that impact the work environment as there is no reason to escalate drama that can be put aside. i have a history of remaining calm even under life threatening situations as i have on multiple times found my grandfather on the floor unconscious and kept a level head to guide the EMS to his home as well as assisting with customers who were injured in my store without allowing a panic to arise.

Overview

7
7
years of professional experience
1
1
Certification

Work History

Shift Lead

Walgreens
Highland, NY
06.2021 - Current
  • Assisted in the training of new employees.
  • Monitored employee performance and provided feedback on areas for improvement.
  • Maintained store appearance by cleaning, stocking shelves, and ensuring merchandise was properly displayed.
  • Ensured that all safety protocols were followed at all times.
  • Provided guidance and support to other team members as needed.
  • Responded to customer inquiries and complaints in a professional manner.
  • Managed store operations during absence of Store Manager or Assistant Manager.
  • Participated in weekly meetings with management team to discuss strategies and goals.
  • Handled cash register transactions accurately while providing excellent customer service.
  • Resolved conflicts between customers, employees, and vendors in a timely manner.
  • Performed opening and closing procedures such as setting alarm systems, counting money.

Entertainment Staff Member

Rocking Horse Ranch Resort
Highland, USA
06.2017 - 03.2020
  • I was placed wherever someone was needed for the day from selling souvenirs and watching water slides to snow tubing and assisting shows but most commonly i was tasked as being the mascot or running karaoke
  • In october i was also tasked as a haunted house actor
  • I was willing to do basically anything my manager asked me to do and dealt with customers on almost ever task i was given
  • I cleaned up after holiday celebrations with the rest of the staff on days like chistmas and new years as well
  • Welcomed guests and directed each person to desired party, room or activity
  • Talked to coworkers using electronic devices such as computers and radios
  • Explained rules and regulations of facilities and entertainment attractions to customers
  • Interacted with patrons and encouraged sampling of unfamiliar games to increase revenue
  • Kept watchful eye on game room participants, monitoring compliance with safety protocols and stepping in to correct unsafe behaviors and protect fellow guests
  • Alerted guests of venue rules and reported infractions or violations to appropriate parties

Education

Associate of Science - Criminal Justice

SUNY Ulster
Kingston, NY
01.2021

Skills

  • Facilities maintenance
  • Guest services background
  • Customer Service
  • Dependable and Responsible
  • Hospitality background
  • Upselling expertise
  • Security Monitoring
  • multitasking phone calls, customers, and other tasks at once
  • problem solving issues with customers
  • leadership experience
  • Conflict Resolution
  • Work Delegation
  • Employee Training
  • Staff Motivation

Certification

finished a class on tourniquets and packing deep wounds

Affiliations

  • back belt in jujitsu. i have been involved in martial arts since i was around five years old and have consistently participated in various forms ever since.
  • i run various groups for board and card games to ensure everyone can be present as often as possible to keep social circles thriving and maintain connections

Accomplishments

  • i started as a cashier and was promoted to shift lead through my improvements above the other candidates and through having another shift lead personally guide me to be better

Languages

English
Native/ Bilingual

References

References available upon request.

Timeline

Shift Lead

Walgreens
06.2021 - Current

Entertainment Staff Member

Rocking Horse Ranch Resort
06.2017 - 03.2020

Associate of Science - Criminal Justice

SUNY Ulster
Edwin Lindhe