Edwin Lopez
Kennewick,WA
Summary
Dynamic Manager with a proven track record in driving sales success and cultivating strong client relationships. Expertise in strategic planning and goal-setting, consistently surpassing targets through data-driven methodologies. Recognized for exceptional productivity and resourcefulness, leveraging negotiation and conflict resolution skills to optimize team performance. Dedicated to nurturing talent through effective hiring, onboarding, and mentoring practices, contributing to overall team growth and success.
Overview
4
4
years of professional experience
1
1
Certification
Work History
Canvass Manager
Dabella Exteriors LLC
Kennewick, WA
10.2023 - Current
- Organized and managed the canvassing team to ensure efficient operation.
- Led a team of 14 by designing and implementing daily training sessions to maintain production quality.
- Prepared standard operating procedures by starting work one hour earlier than others.
- Operated company vehicle daily to various locations around tri-cities.
- Developed a high-performing team capable of achieving peak performance.
- Secured more than $3 million in revenue through effective management.
- Developed leadership capabilities among team members.
- Expertly mediated team conflicts to maintain productivity.
- Manages canvassing schedules to ensure full shift coverage.
- Devised unique incentive programs to boost team engagement.
- Ensure continuous success through adaptability in changing environments.
- In-depth knowledge of local community and customer base leads to better targeted marketing.
- Supports the professional development and role growth of team members.
- Expertly utilize canvassing tools and CRM systems to enhance operations.
- Implemented high standards of performance and ethics for team.
- Anticipates and addresses field challenges related to personnel matters.
- Encourages teamwork and collaboration toward common goals.
Field Service Technician
Spectrum
Kennewick, WA
08.2020 - 10.2023
- Ensured excellent customer satisfaction through efficient technical support.
- Delivered outstanding service by resolving customer concerns.
- Analyzed and resolved complex technical issues in real-time.
- Collaborate with team and departments to resolve service issues.
- Skillfully manage available time to meet tight deadlines.
- Oversaw equipment inventory to ensure all necessary tools, parts, and devices were stocked and ready for use.
- Adhered to safety protocols in all fieldwork.
- Guided junior technicians by sharing technical expertise and best practices to enhance team capabilities.
- Employed diagnostic tools to boost workflow efficiency.
- Enhanced customer loyalty through strong relationship management.
- Managed escalation process to address and resolve customer complaints.
- Maintain accurate service records.
- Quickly adapted to evolving technology, tools, and customer needs.
- Ensured all installations and repairs complied with Spectrum's stringent quality standards.
- Functioned as primary contact for difficult and high-priority issues.
- Enhanced customer experience by liaising with various departments.
Education
Associate of Applied Science - Cyber Security
Columbia Basin College
Pasco, WA07-2020
Skills
- Logistics management
- Informational brochures distribution
- Team motivation
- Field operations
- Media relations
- Email campaigns
- Analytics reporting
- Campaign management
- Digital advertising
- Recruitment strategies
- Compliance monitoring
- Cross-functional teamwork
- Progress reporting
- Creative solutions
- Sales operations
- Document management
- Account servicing
- Direct sales
- Product demonstration
- Sales tracking
- Profitability assessments
- Adaptability
- Profit maximization
- Sales territory growth
- Attention to detail
- Salesforce software
- Brand-building strategies
- Organizational skills
- Task prioritization
- Rapport and relationship building
- New hire onboarding
- Sales records management
- Effective communication
- Database management
- Sales processes
- Account management
- Excellent communication
- Training development
- Goal setting
- Goal setting and achievement
- Business analytics
- Lead generation
Languages
English
Professional
Spanish
Professional
Certification
- Cyber Security AAS
- CISCO Servers
- IT Certification
References
References available upon request.
Timeline
Canvass Manager
Dabella Exteriors LLC
10.2023 - Current
Field Service Technician
Spectrum
08.2020 - 10.2023
- Cyber Security AAS
- CISCO Servers
- IT Certification
Associate of Applied Science - Cyber Security
Columbia Basin College
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