Edwin Lopez
Chicago,IL
Summary
Encouraging manager and analytical problem-solver with talents for team building, leading and motivating, as well as excellent customer relations aptitude and relationship-building skills. Proficient in using independent decision-making skills and sound judgment to positively impact company success. Dedicated to applying training, monitoring and morale-building abilities to enhance employee engagement and boost performance. I am food safety certified and have the certificate.
Overview
7
7
years of professional experience
Work History
Slot Attendant
Bally’s Casino
04.2024 - Current
- Managed cash handling responsibilities with accuracy and integrity while issuing payouts to winning patrons.
- Enhanced customer satisfaction by efficiently handling slot machine malfunctions and resolving issues promptly.
- Delivered exceptional customer service through friendly interactions and prompt assistance with guest inquiries or concerns.
- Connected with guests on personal level to build loyalty.
- Educated guests on gameplay rules, betting procedures, and payout structures, enhancing their overall enjoyment of the casino atmosphere.
- Reported and filed paperwork for casino transactions, noted and investigated discrepancies and reported on notable incidents.
Bartender
Ballys Casino
10.2023 - 04.2024
- Increased customer satisfaction by providing excellent service and crafting high-quality cocktails.
- Reduced wait times for drinks by efficiently managing the bar area and prioritizing orders.
- Maintained a clean and organized workspace, ensuring compliance with health and safety regulations.
- Contributed to a positive work environment through effective teamwork and communication with colleagues.
- Developed loyal clientele by consistently delivering outstanding service and engaging in friendly conversation.
- Educated customers on drink options, making personalized recommendations based on preferences or dietary restrictions.
- Managed cash handling duties responsibly, ensuring accurate accounting at the end of each shift.
Barback
Bally’s Casino
08.2023 - 10.2023
- Improved customer satisfaction by efficiently stocking and organizing bar supplies and maintaining a clean workspace.
- Assisted bartenders with drink preparation tasks, resulting in faster service for patrons.
- Reduced waste by accurately measuring and portioning ingredients for mixed drinks.
- Ensured smooth bar operations by promptly cleaning glassware and utensils, allowing bartenders to focus on serving customers.
- Assisted with inventory management, ensuring proper stock levels of liquor, beer, wine, garnishes, and other bar supplies.
- Maintained cleanliness of all bar areas according to health department standards through diligent sanitation practices.
- Changed kegs when needed
Food and Beverage Team Leader
Target
10.2021 - 05.2023
- Enacted progressive disciplinary measures for staff, managed work zones, and oversaw opening and closing duties.
- Onboarded new employees including creating training schedules and routines for new hires.
- Oversaw selection, ordering and inventory controls of wine, beer and alcohol program.
- Created displays utilizing data based on guest trends.
- Created positive rapports with vendors, employees and peers.
- Supported peers to ensure overall store success.
- Maintained freshness and other health standards while managing other task.
- Trained food and beverage service personnel, confirming staff to provide recommendations and answer questions.
Team Member
Target
12.2017 - 09.2021
- Developed strong customer service and product knowledge skills to enhance individual and team performance.
- Assisted customers in selecting merchandise best suited to needs.
- Cross trained in all departments, worked globally around the store.
- Addressed and resolved customer complaints in polite and professional manner.
- Held a captainship for the seasonal department and led a team of 8 people through new and upcoming transitions.
- During my captainship I was in charge of organizing new incoming product, shelving, transition sets while maintaining brand.
- Supported leaders through a remodel by organizing fixtures, setting displays and training my peers.
Education
High School Diploma -
Frederick Von Steuben Metropolitan Science Center
Chicago, IL05.2019
Skills
- Inventory Management Software
- Guest Relations
- Health Code Requirements
- Team Management
- Leadership
- Business Planning
- Product Management and Branding
- Mentoring
Languages
Spanish
Professional Working
Timeline
Slot Attendant
Bally’s Casino
04.2024 - Current
Bartender
Ballys Casino
10.2023 - 04.2024
Barback
Bally’s Casino
08.2023 - 10.2023
Food and Beverage Team Leader
Target
10.2021 - 05.2023
Team Member
Target
12.2017 - 09.2021
High School Diploma -
Frederick Von Steuben Metropolitan Science Center
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