Edwin Love
Mansfield,TX
Summary
I am a professional with extensive experience in call center operations, demonstrating a proven track record of delivering exceptional customer service and resolving queries efficiently. With a strong focus on communication, problem-solving, and collaboration, I have consistently contributed to the success of previous teams and exceeded performance targets.
Conscientious and compassionate human resources professional with drive for helping employers recruit, develop and retain qualified candidates. Skilled at partnering with management teams to build employee-centric cultures promoting positive morale and optimizing productivity. Motivating and positive with excellent interpersonal, coaching and communication skills.
Overview
18
18
years of professional experience
1
1
Certification
Work History
Senior Pastor
Chosen Generation Church
09.2010 - Current
- Planned and conducted worship services, wrote sermons, and worked with key church leaders to carry out church mission.
- Oversaw administration and management of all areas of ministry.
- Provided spiritual care through visitation, counseling, and prayer.
- Led programs such as worship, study, fellowship, and service opportunities.
- Officiated special services such as weddings, funerals, baptisms, and nursing home services.
- Coordinated and spearheaded programs to increase church members' service throughout community.
- Collaborated with church leadership to plan master calendar of events.
- Established and managed church budget of $350,000 per year.
- Increased church membership by 30%.
- Supervised associate pastors and staff leading education, youth, pastoral care, and older adult ministry programs.
- Distributed food and supplies to communities through mutual aid.
- Helped to create welcoming environment for visitors and encouraged congregation to offer support.
- Led renovation and expansion project, successfully renovating or remodeling existing sanctuary, multipurpose facility and restroom facilities and classrooms.
- Served as mentor to children in church community, offering guidance and support.
Human Resources Manager
Metrocare Services
01.2017 - 03.2023
- Plan, coordinate, and direct the administrative functions of the organization
- Oversee the recruiting, interviewing, and hiring of new staff; consult with top executives on strategic planning; and serve as a link between an organization's management and its employees
- Maintained payroll and benefits for employees in various locations and diminished financial discrepancies through expert program management.
- Motivated employees through special events, incentive programs, and constructive feedback.
- Facilitated onboarding sessions and on-the-job training for new hires, bolstering employee job position knowledge and skillset.
- Maintained company compliance with local, state, and federal laws, in addition to established organizational standards.
- Implemented performance reviews and motivational strategies to elevate HR team results.
- Devised hiring and recruitment policies for 275 -employee company.
- Instructed senior leaders on appropriate employee corrective steps.
- Collaborated with legal and compliance teams to review paperwork, obtain feedback, and procure available information for new training processes.
Human Resources Generalist
Wells Fargo
08.2009 - 12.2016
- Provided guidance to managers and employees on talent management, payroll, FMLA and benefits.
- Understood, interpreted and mediated human resources inquiries to support administration of human resources policies, procedures and programs.
- Processed unemployment claims and acted as company representative at unemployment hearings.
- Coached managers through employee engagement, documentation, discipline and performance improvement plans.
- Conducted career fairs, screened resumes and interviewed applicants to build candidate pipelines and enhance company culture.
- Handled new-hire orientation and basic recruiting tasks for best-in-class talent identification.
- Facilitated criminal background check process for new hires.
- Maintained personnel records and statistical data to establish accuracy and compliance with applicable regulations.
- Worked alongside global business leader to deploy new training strategies.
- Assisted with writing job postings and job descriptions for boards.
- Collaborated with managers to identify and address employee relations issues.
- Pre-screened resumes prior to sending to corporate hiring managers for consideration.
- Conducted performance reviews and provided feedback to managers on employee performance.
- Created and delivered HR training sessions to staff, managers and executives.
- Collected and analyzed information to monitor compliance outcomes and identify and address trends of non-compliant behavior.
Human Resources Business Partner
IndyMac Bank
02.2007 - 08.2009
- Managed full cycle of recruiting, hiring, and onboarding new employees.
- Resolved understaffing issues, disputes, employee terminations, and disciplinary procedures.
- Collaborated with leadership to assess and improve policies across board.
- Advised senior management on organizational development and change management initiatives.
- Facilitated team-building activities and initiatives, improving collaboration and engagement.
- Conducted exit interviews with employees leaving company to gauge areas of success and opportunities for improvement.
- Identified HR training needs and conducted training for employees and leadership while recommending approaches to effect continual improvements in business objectives, productivity, and within company to reach business goals.
- Maintained current knowledge of industry regulations and legislation to amend policies and promote compliance.
- Updated training processes by reviewing existing documentation, leveraging feedback from associates and working with legal and compliance teams.
- Distributed employee engagement surveys to identify areas of improvement.
- Fostered positive work environment through comprehensive employee relations program.
Education
Bachelor of Science - Law
Liberty University
Lynchburg, VA08-2028
Bachelor of Arts - Business Administration
Liberty University
Lynchburg, VA08-2008
High School Diploma -
Everman High School
Everman, TX01.2004
Skills
- Problem-solving
- Collaboration
- Operational excellence
- Succession planning
- Mergers and acquisitions
- Unemployment claims management
- HR leadership
- Recruitment
- Recruitment strategies
- HR guidance
- Employee support
- Exit interviews
Certification
- Society for Human Resource Management Certified Professional (SHRM-CP) - Society for Human Resource Management.
- Professional in Human Resources (PHR) - HR Certification Institute.
Timeline
Human Resources Manager
Metrocare Services
01.2017 - 03.2023
Senior Pastor
Chosen Generation Church
09.2010 - Current
Human Resources Generalist
Wells Fargo
08.2009 - 12.2016
Human Resources Business Partner
IndyMac Bank
02.2007 - 08.2009
Bachelor of Science - Law
Liberty University
Bachelor of Arts - Business Administration
Liberty University
High School Diploma -
Everman High School
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