Edwin Lozano
Elizabeth,NJ
Summary
Driven professional with knowledge and experience to guide and direct retail stores across multiple locations. Successful background enhancing service quality and profitability. Dedicated to creating visually appealing and welcoming environments to generate sales and build loyal customer base.
Accomplished Sales Manager offering high performance leading development and implementation of superior sales strategy. Proven track record of identifying and creating profitable business opportunities, qualifying authentic prospects and cultivating strong partnerships. Demonstrated expertise in team leadership and development.
Overview
16
16
years of professional experience
Work History
District Manager
Patis Bakery
New York, New York
11.2020 - Current
- Reviewed inventory levels at each store in order to ensure adequate stock availability.
- Enhanced sales volume through skilled support to both new and inactive customers.
- Cultivated strong professional relationships with suppliers and key clients to drive long-term business development.
- Directed and coordinated products, services and sales activities.
- Improved profit margins by effectively managing expenses, budget and overhead, increasing closings and optimizing product turns.
- Oversaw regional and local sales managers and staff.
- Established ambitious goals for employees to promote achievement and surpass business targets.
- Planned budgets based on forecasted sales figures and monitored expenses throughout the year.
- Met with sales and design departments to determine project road maps and create unique products to drive profitability and champion brand.
- Provided ongoing coaching and training for store managers on how to maximize productivity and profits.
- Regularly communicated updates regarding changes in corporate policies or procedures down through store level employees.
Chef De Cuisine
Natolis
Secaucus, New Jersey
09.2018 - 11.2020
- Managed all kitchen employees, including bussers, dishwashers and waitstaff.
- Placed frequently used ingredients in proper storage containers and placed perishable items in refrigerator.
- Distributed food to service staff for prompt delivery to customers.
- Maintained a clean and organized kitchen environment.
- Built and managed relationships with local vendors to obtain fresh, quality ingredients at cost-effective prices.
- Oversaw inventory and ordered ingredients to restock freezers, fridges and pantry.
- Supervised food production to ensure quality standards were met.
Chef De Cuisine
Annabella’s house of mozzarella
East Rutherford, New Jersey
01.2015 - 05.2020
- Managed all kitchen employees, including bussers, dishwashers and waitstaff.
- Placed frequently used ingredients in proper storage containers and placed perishable items in refrigerator.
- Distributed food to service staff for prompt delivery to customers.
- Trained and supervised line cooks to develop new skills and improve team performance.
- Provided guidance and direction on plating techniques for staff.
- Developed strategies to increase efficiency in the kitchen.
- Communicated effectively with wait staff regarding patron food allergies and dietary restrictions.
Server
Armando’s restaurant
Fort Lee , NJ
07.2011 - 01.2015
- Enforced minimum age requirements for consumption of alcoholic beverages by checking identification.
- Developed rapport with guests and assisted in generating repeat business by providing exceptional customer service.
- Satisfied customers by topping off drinks and offering condiments, napkins and other items.
- Took orders from customers accurately and in a timely manner.
- Greeted customers, answered questions and recommended specials to increase profits.
- Assisted in training new servers.
Front of House Waiter
Salute! Restaurant
New York, NY
05.2009 - 06.2011
- Resolved customer complaints promptly in a courteous manner.
- Organized tables efficiently by resetting them between seatings according to restaurant guidelines.
- Attended pre-shift meetings with restaurant management team to review daily specials or changes in menu items.
- Checked identification to verify if guests meet minimum age to legally purchase or consume alcoholic beverages.
- Completed opening and closing checklists to ensure smooth restaurant operations.
- Demonstrated ability to work well under pressure in a fast-paced environment.
- Processed payments using cash register systems or other point-of-sale methods.
- Delivered food from kitchen, fulfilling additional requests to maximize guest satisfaction.
- Addressed concerns quickly to improve customer experience and escalated issues to management for resolution when necessary.
Education
High School Diploma -
Cliffside Park High School
Cliffside Park, NJ06-2010
Skills
- Tactical business planning
- District expansion
- Infrastructure expansion
- Consulting
- Team leadership
- Team building practices
- Employee scheduling
- Staff development
- Operations improvements
- Budget management
- Productivity improvements
- Financial oversight
Timeline
District Manager
Patis Bakery
11.2020 - Current
Chef De Cuisine
Natolis
09.2018 - 11.2020
Chef De Cuisine
Annabella’s house of mozzarella
01.2015 - 05.2020
Server
Armando’s restaurant
07.2011 - 01.2015
Front of House Waiter
Salute! Restaurant
05.2009 - 06.2011
High School Diploma -
Cliffside Park High School
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