Edwin Mabalay

• Collaborated with cross-functional teams to identify opportunities for process improvement and increased efficiency.
• Improved internal knowledge sharing by developing comprehensive documentation outlining standard operating procedures for various tasks.
• Enhanced team collaboration by providing clear communication of complex findings through visualizations and reports.
• Implemented predictive analytics techniques that enabled proactive adjustments to business strategies based on emerging trends.
• Enhanced report accuracy, conducting thorough data audits on regular basis.
• Optimized operational efficiency by redesigning workflow processes.

• Managed daily operations for optimal performance, ensuring smooth workflows and timely completion of tasks.
• Maintained open lines of communication with upper management to provide regular updates on operational progress and challenges faced by the team.
• Conducted regular performance evaluations for direct reports, identifying areas for improvement and setting development goals accordingly.
• Enhanced team productivity by providing ongoing training, coaching, and mentoring to staff members.

• Collaborated with developers, analysts and project managers to expedite incident resolutions.
• Provided training to end users on new and updated systems and software.

Performed quality assurance testing on new software releases for alignment with goals for efficiency and performance.