Edwin Madera
Hamilton,Ohio
Summary
Proven to enhance customer satisfaction and boost sales through expert cash handling and product recommendations, I excelled at Lowes Hardware by leveraging strong customer service and time management skills. Achieved high accuracy in transactions, significantly reducing discrepancies and fostering a positive shopping environment, as well as at Walmart, Frishes, and Wendy’s. I’m a very hard worker and a very fast learner when it comes to any position.
Overview
3
3
years of professional experience
Work History
Cashier
Lowes Hardware
01.2024 - 07.2024
- Restocked and organized merchandise in front lanes.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Answered questions about store policies and addressed customer concerns.
- Worked flexible schedule and extra shifts to meet business needs.
- Greeted customers entering store and responded promptly to customer needs.
- Helped customers complete purchases, locate items, and join reward programs.
- Addressed customer needs and made product recommendations to increase sales.
- Welcomed customers and helped determine their needs.
- Worked closely with shift manager to solve problems and handle customer concerns.
- Assisted customers with returns, refunds and resolving transaction issues.
- Operated cash register to record transactions accurately and efficiently.
- Performed cash, card and check transactions to complete customer purchases.
- Lifted up to Number pounds at once and used forklift to move heavier loads.
- Maintained current knowledge of store promotions and highlighted sales to customers.
- Handled cash with high accuracy and took care to check bills for fraud.
- Identified and resolved discrepancies and errors in customer accounts.
- Conducted inventory counts by adding each item in stock and documenting in computer system.
Grocery Stocker
Walmart
10.2022 - 12.2023
- Greeted customers and directed to requested products.
- Blocked and faced products on displays and shelves in accordance with company policy.
- Readied items for sales floor stocking by affixing tags and preparing shelf labels.
- Completed regular cycle counts and inventory audits.
- Removed debris and packaging from boxes and separated for recycling or disposal.
- Observed safety protocols when transporting merchandise to different areas of store to alleviate item damage.
- Checked aisles for spills to complete quick clean-up.
- Scanned shelves and product cases to locate expired, outdated, and spoiled items.
- Helped customers complete purchases by moving heavy items, collecting payments, and bagging purchases.
- Maintained effective team member communication.
- Performed inventory control, such as counting, and stocking merchandise.
- Unloaded, sorted and stocked merchandise according to store layout and product placement.
Crew Member
Frishes Big Boy
02.2022 - 10.2022
- Trained new team members on procedures, customer service, and sales techniques.
- Operated cash register to ring up final bill and process various forms of payment.
- Assisted other team members to achieve goals.
- Kept food preparation area, equipment, and utensils clean and sanitary.
- Worked well with teammates and accepted coaching from management team.
- Addressed guest needs, questions, or concerns to create optimum experience onboard.
- Cleaned and maintained all areas of restaurant to promote clean image.
- Took orders, prepared meals, and collected payments.
- Worked front counter, drive-thru and other areas.
- Prepared products following restaurant, health, and safety standards and procedures.
- Stocked shelves to organize aisles in assigned department.
- Checked on dining areas frequently to clean up spills, wipe down tables and restock stations.
- Properly labeled and stored food and fresh ingredients in cooler or freezer to optimize freshness.
- Filled out daily shift log to record amount of food prepared, used and leftover.
- Prepared salads, soups and sandwiches for customers.
Crew Member and Server
Wendy's
07.2021 - 01.2022
- Worked at register, served, cleaned and worked grill.
Education
Diploma -
Hamilton High School
Hamilton, OH05.2023
Skills
- Drawer balancing
- Product restocking
- Product Recommendations
- Customer Assistance
- Customer Service
- Cash Handling
- Issue Resolution
- Cleaning and sanitizing
- Merchandise Restocking
- Order Packaging
- Time management skills
Timeline
Cashier
Lowes Hardware
01.2024 - 07.2024
Grocery Stocker
Walmart
10.2022 - 12.2023
Crew Member
Frishes Big Boy
02.2022 - 10.2022
Crew Member and Server
Wendy's
07.2021 - 01.2022
Diploma -
Hamilton High School
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