Summary
Overview
Work History
Education
Skills
Languages
Timeline
Generic

Edwin Magdaleno

Lancaster,KY

Summary

Professional driver offering several years of experience completing daily delivery tasks on time and safely. Knowledgeable in efficient routes within assigned territory. Skilled at following traffic laws and maintaining top-quality client services.

Overview

15
15
years of professional experience

Work History

Driver

Clay Ingels
Lexington, KY
08.2023 - 03.2025
  • Performed pre-trip inspections of delivery vehicle according to company guidelines.
  • Stayed up-to-date on changing local roads and construction areas that may affect routes.
  • Inspected the delivery vehicle to ensure optimal safety and performance prior to each trip.
  • Followed safety protocols for loading, unloading, securing, inspecting, operating, and maintaining the assigned vehicle.
  • Checked tires for proper inflation before leaving on each route.
  • Cleaned interior and exterior of delivery vehicle at end of shift as needed.
  • Received daily delivery instructions and route assignments from dispatch.
  • Loaded, secured, and unloaded cargo in a safe and timely manner.
  • Ensured accurate completion of all paperwork associated with deliveries.
  • Reported mechanical issues with delivery vehicle to supervisor in a timely manner.
  • Adhered to all applicable traffic laws while driving the delivery vehicle.
  • Maintained accurate records of goods delivered and collected payments as required.
  • Delivered goods in a timely fashion while adhering to speed limits and other traffic regulations.
  • Provided excellent customer service by answering inquiries about products or services being delivered.

Tow Truck Driver

AAA Club Alliance
Lexington, KY
11.2021 - 10.2022
  • Safely operated flatbed tow trucks for vehicle transportation.
  • Handle extraction of vehicles from various situations.
  • Communicated with customers effectively each day.
  • Managed customer transactions promptly.
  • Exceeded customer expectations by going beyond standard requirements.
  • Adapted quickly to new tasks.
  • Responded promptly to emergency calls from dispatch personnel or customers in need of help.
  • Conducted regular maintenance checks including oil levels, brake fluid levels, air pressure levels in tires.

Driver

American West Laundry Distributors
San Antonio, TX
10.2015 - 12.2020
  • Transported goods ensuring timely and safe delivery.
  • Inspected and maintained trucks regularly.
  • Interacted with customers daily to address inquiries and provide support.
  • Handled collection of soiled linens from hotels within military bases.
  • Ensured timely delivery of clean linens from previous days.
  • Oversaw a six-day work schedule.
  • Managed time efficiently when making multiple stops along designated routes.
  • Performed basic maintenance tasks such as checking oil levels, tire pressure.

Assembly Line Worker

Hitachi Automotive Systems Americas, Inc
Harrodsburg, KY
12.2013 - 09.2015
  • Constructed battery packs for diverse vehicle types.
  • Assembled multiple battery models with precision.
  • Executed tasks using manual tools effectively.
  • Examined battery cells for integration into the pack.
  • Operated effectively within a dynamic workplace.
  • Maintained a safe work environment by adhering to all safety regulations and procedures.
  • Assembled components of a variety of products, adhering to production specifications.

Customer Service Representative

ACS/ Apple
Lexington, KY
11.2009 - 12.2011
  • Liaised between customers and retail buyers to expedite orders and meet customer demands.
  • Identified areas of improvement in customer service processes and suggested changes accordingly.
  • Presented existing and prospective customers with valuable service or product information to aid in decision-making.
  • Provided exceptional customer service to ensure customer satisfaction.
  • Provided accurate information about products and services to customers.
  • Maintained a high level of professionalism when dealing with difficult customers.
  • Used approved scripts to de-escalate angry customers during telephone interactions.
  • Contacted customers about potential service upgrades, new services and account changes.
  • Increased customer satisfaction ratings by effectively answering questions, suggesting effective solutions, and resolving issues quickly.
  • Answered incoming calls and emails, providing frontline customer support or assistance with product and service transactions.
  • Assisted customers with product selection, ordering, billing, returns, exchanges and technical support.

Education

Associate's degree - Computer Networking

ITT Technical Institute-Lexington
Lexington, KY
12.2010

Skills

  • Hand tools
  • Negotiation
  • Customer service
  • Customer support
  • Bilingual
  • Professional Delivery Expertise
  • Driving
  • Assembly
  • Box Truck Operation
  • Basic math
  • Vehicle operation
  • Vehicle inspection
  • Safety compliance
  • Problem resolution
  • Detail orientation
  • Record keeping
  • Strategic planning
  • Loading and unloading
  • Commercial driving
  • Communication skills

Languages

  • English, Expert
  • Spanish, Expert

Timeline

Driver

Clay Ingels
08.2023 - 03.2025

Tow Truck Driver

AAA Club Alliance
11.2021 - 10.2022

Driver

American West Laundry Distributors
10.2015 - 12.2020

Assembly Line Worker

Hitachi Automotive Systems Americas, Inc
12.2013 - 09.2015

Customer Service Representative

ACS/ Apple
11.2009 - 12.2011

Associate's degree - Computer Networking

ITT Technical Institute-Lexington

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Edwin Magdaleno