Edwin Maldonado
Ooltewah,TN
Summary
Knowledgeable and dedicated customer service professional with extensive experience in Production industry. Solid team player with outgoing, positive demeanor and proven skills in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Specialize in quality, speed and process optimization. Articulate, energetic and results-oriented with exemplary passion for developing relationships, cultivating partnerships and growing businesses. Motivated Human Resources Specialist offering several years of experience promoting employee retention through incentive programs and well-researched compensation packages. Well-versed in employment regulations and records management requirements. Tech-savvy individual with advanced knowledge of job-related software.
Overview
10
10
years of professional experience
1
1
Certification
Work History
Human Resources Associate
Q2 Management
Chattanooga, TN
02.2023 - Current
- Reviewed and updated employee files, ensuring accuracy of information.
- Assisted in the recruitment process from initial contact to onboarding new hires.
- Maintained a database of all current employees, including performance reviews and evaluations.
- Monitored attendance records and timecards to ensure compliance with company policies.
- Provided essential support to address individual HR needs of employees.
- Worked with HR department to devise and update policies as needed for corporate accountability and workplace health.
- Partnered with senior HR team to communicate company standards and policies.
- Interpreted and explained human resources policies, procedures or regulations.
- Maintained and updated organizational charts, employee handbooks or performance evaluation forms.
- Conferred with management to develop or implement personnel policies or procedures.
- Addressed harassment allegations, work complaints or other employee concerns.
Bilingual Recruiter
Onin Staffing
Chattanooga, TN
10.2022 - 02.2023
- Developed creative strategies to attract and retain qualified bilingual job seekers.
- Created job postings in multiple languages for open positions across various departments.
- Collaborated with hiring managers to identify staffing needs and determine best recruiting practices.
- Reviewed resumes, conducted phone interviews, and scheduled face-to-face meetings with potential hires.
- Participated in job fairs and other networking events to promote organization's brand and services.
- Monitored applicant tracking systems to ensure accuracy of data entry for each candidate profile.
- Conducted background checks on shortlisted candidates prior to extending offers of employment.
- Created and maintained positive relationships with hiring managers and HR business partners.
Customer Service Representative
Therapy Direct
Chattanooga, TN
08.2021 - 10.2022
- Provided primary customer support to internal and external customers.
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Collected and analyzed customer information to prepare product or service reports.
- Updated account information to maintain customer records.
Human Resources Representative
Peyton's Southeastern
Cleveland, TN
01.2022 - 09.2022
- Worked closely with functional experts in HR to optimize and shape programs for needs of client groups.
- Collaborated with entire human resource department to discuss new ways to recruit top talent.
- Conducted workplace compliance training to reduce liability risks and operate effectively.
- Reviewed existing policies and procedures to make recommendations for enhancing work productivity, recruitment, hiring processes and talent management.
- Answered employee inquiries regarding health benefits and 401k options.
- Responded to employee inquiries, questions and complaints and guided and directed employee relations issues to support workforce analysis, performance management and other core HR functions.
- Planned and managed recruitment activities for new hires using strategic personnel, staffing and position management practices.
- Partnered with senior leadership to establish and develop corporate and HR policies and procedures.
Manager
Los Panchos Mexican Restaurant
Pikeville, TN
01.2020 - 12.2020
- Expanded cross-functional organizational capacity by collaborating across departments on priorities, functions and common goals.
- Controlled costs and optimized spending via restructuring of budgets for labor, capital assets, inventory purchasing and technology upgrades.
- Cross-trained existing employees to maximize team agility and performance.
- Delivered feedback to decision-makers regarding employee performance and training needs.
- Evaluated suppliers to maintain cost controls and improve operations.
- Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
- Maintained professional, organized and safe environment for employees and patrons.
- Recruited and hired top performers to add talent and value to department.
- Kept detailed records of daily progress to identify and correct areas needing improvement.
- Maximized performance by monitoring daily activities and mentoring team members.
Production Operator
McKee Foods
Collegedale, TN
11.2013 - 12.2019
- Inspected final products to assess compliance with quality standards and established tolerances.
- Worked with supervisor to coordinate workflow and updated daily production team accordingly.
- Instructed team members on safety protocols and monitored workers' adherence to such measures.
- Used equipment properly to avoid workplace hazards or injuries.
- Monitored machinery to identify concerns, make corrections or report complex problems.
- Inspected final products for defects and flaws using proper QA procedures.
- Maintained machinery to prevent overloads and avoid malfunctions.
Education
Associate of Applied Science - Business Management
Cleveland State Community College
Cleveland, TN12-2021
Skills
- Ul>
- Multi-line phone talent
- P>Administrative support
- P>Warehousing functions
- P>Bilingual spanish
- P>Call center operations
- P>Translation spanish
- P>Manufacturing
- P>Equipment operation
- P>Machinery operation
- P>OSHA guidelines
- P>Interviewing
- P>New hire orientations
- P>Recruitment
- Policies implementation
- Staff Management
- Employee Relations
- HR services
- Candidate Sourcing
- HR policy/procedure development
Accomplishments
- Supervised team of 8 staff members.
Languages
- Spanish
- English
Certification
CM - Certified Manager Certification
Languages
English
Full Professional
Spanish
Native/ Bilingual
Timeline
Human Resources Associate
Q2 Management
02.2023 - Current
Bilingual Recruiter
Onin Staffing
10.2022 - 02.2023
Human Resources Representative
Peyton's Southeastern
01.2022 - 09.2022
Customer Service Representative
Therapy Direct
08.2021 - 10.2022
Manager
Los Panchos Mexican Restaurant
01.2020 - 12.2020
Production Operator
McKee Foods
11.2013 - 12.2019
Associate of Applied Science - Business Management
Cleveland State Community College
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