Summary
Overview
Work History
Education
Skills
Languages
Timeline
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Edwin Maldonado

Pleasantville ,NJ

Summary

Dynamic leader and problem-solver with a proven track record at Tropicana Casino, enhancing operational efficiency and guest satisfaction. Skilled in staff training, customer service, and innovative problem-solving. Spearheaded initiatives that significantly reduced key loss incidents and boosted revenue through upselling, demonstrating exceptional multitasking and team collaboration abilities.

Overview

14
14
years of professional experience

Work History

Valet Parking Supervisor

Tropicana Casino
01.2023 - 03.2024
  • Implemented new procedures for handling lost or damaged keys, reducing instances of such occurrences significantly over time.
  • Facilitated seamless communication between staff, management, and guests to address any issues or special requests in a timely manner.
  • Increased revenue generation by implementing effective upselling strategies that promoted additional services offered by the establishment.
  • Evaluated employee performance regularly against established benchmarks, recognizing top performers with rewards or promotions as appropriate.
  • Enhanced customer satisfaction by efficiently managing valet operations and addressing concerns promptly.
  • Handled escalated customer complaints professionally and effectively, implementing solutions that resulted in improved guest satisfaction scores.
  • Spearheaded initiatives aimed at improving internal processes that directly contributed to increased operational efficiency within the valet department.
  • Coordinated with security personnel to mitigate potential risks and ensure a safe environment for guests, employees, and their vehicles.

Sous Chef

Borgata Casino & Hotel
04.2010 - 02.2023
  • Managed food preparation tasks during high-volume service periods, ensuring all orders were executed in a timely manner without sacrificing quality or presentation standards.
  • Trained kitchen staff to perform various preparation tasks under pressure.
  • Planned and directed high-volume food preparation in fast-paced environment.
  • Managed inventory levels effectively, resulting in reduced food waste and cost savings for the establishment.
  • Collaborated with executive chef to develop innovative menu items, leading to increased guest return rates and positive reviews.
  • Played a key role in achieving positive health inspection results by maintaining strict compliance with all relevant guidelines and regulations throughout daily operations.
  • Mentored junior kitchen staff, fostering a collaborative work environment that improved overall team performance.
  • Implemented proper cleaning procedures, ensuring a safe and sanitary kitchen workspace compliant with health department regulations.
  • Increased kitchen productivity by optimizing workflow processes and delegating tasks appropriately within the team.
  • Contributed to successful catering events by coordinating meal preparation and execution, exceeding client expectations on each occasion.
  • Ensured consistent quality control of all dishes leaving the kitchen, resulting in a reputation for excellence among patrons.
  • Introduced new culinary techniques to the team, elevating the overall skill level and leading to more diverse menu offerings for guests.
  • Plated every dish with attractive flair to meet strict restaurant standards and maintain stellar business reputation.
  • Participated in menu planning meetings, offering creative input that led to new signature dishes garnering rave reviews from guests.
  • Boosted customer satisfaction ratings by consistently delivering high-quality dishes and maintaining strict adherence to food safety standards.
  • Prevented cross-contamination from utensils, surfaces, and pans when cooking and plating meals for food allergy sufferers.
  • Maintained open lines of communication with front-of-house management teams to address any potential issues before they escalated into larger problems affecting overall guest satisfaction levels.
  • Served as an integral part of the hiring process for new kitchen staff members, contributing valuable insights into candidate selection based on experience and skill set compatibility with existing team dynamics.
  • Provided exceptional customer service when addressing guest concerns or special dietary requests, building loyalty among returning clientele.
  • Enhanced overall restaurant efficiency by streamlining kitchen operations and implementing effective time management strategies.
  • Reduced staff turnover rates through effective communication skills, creating a supportive work atmosphere for all team members.
  • Developed strong relationships with local vendors, securing fresh ingredients at competitive prices while supporting community businesses.
  • Assisted in budget planning and cost management efforts, helping the establishment maintain profitability without sacrificing quality or service standards.
  • Assisted in the development of staff training programs, improving overall consistency and efficiency within the kitchen environment while fostering professional growth among junior team members.
  • Elevated dining experience by innovating seasonal menu items tailored to local tastes.
  • Negotiated with equipment vendors to upgrade kitchen technology, improving overall productivity and food quality.
  • Collaborated closely with head chef to develop recipes that significantly increased customer satisfaction.
  • Conducted comprehensive supplier evaluations to source highest quality ingredients while also achieving cost efficiencies.

Education

2 Years Of Culinary School -

Pleasantville High School
Pleasantville, NJ

Skills

  • Staff Training and Development
  • Vehicle Safety Knowledge
  • Incident Reporting
  • Task Delegation
  • Policy Enforcement
  • Employee Scheduling
  • Parking Space Optimization
  • Customer Service
  • Problem-Solving
  • Time Management
  • Attention to Detail
  • Multitasking and Organization
  • Punctual and Reliable
  • Vehicle parking and retrieval
  • Multitasking proficiency
  • Loading and unloading
  • Customer service excellence
  • Customer service and support
  • Team Collaboration
  • Valid Driver's License
  • Customer Communication
  • Cash Handling
  • Guest Assistance
  • Clean Driving Record
  • Safety Compliance
  • Flexible Schedule
  • Physical Fitness
  • Manual and automatic driving
  • Stress Tolerance
  • Standard Vehicle Operation
  • Professional Appearance
  • Payment Processing
  • Guest flow management
  • POS system operations
  • Directing Traffic
  • Language Fluency
  • Conflict Mediation
  • Teamwork and Collaboration
  • Problem-solving abilities

Languages

Spanish
Full Professional

Timeline

Valet Parking Supervisor

Tropicana Casino
01.2023 - 03.2024

Sous Chef

Borgata Casino & Hotel
04.2010 - 02.2023

2 Years Of Culinary School -

Pleasantville High School
Edwin Maldonado