Edwin Martin
Tuscaloosa,AL
Summary
Resourceful and hardworking Bar Manager with excellent attention to detail and strong leadership skills. Proven track record in restaurant operations.
Overview
13
13
years of professional experience
Work History
Bar Manager
Urban Smoke Bar & Restaurant
Fairfield, AL
07.2022 - 06.2024
- Managed bar staff, trained new hires, and implemented disciplinary procedures when necessary.
- Reviewed monthly sales reports to identify areas of improvement and growth opportunities.
- Ordered and maintained an adequate supply of alcoholic beverages, glassware, garnishes, ice, napkins, straws and other items needed for drinks.
- Developed drink recipes and menus to meet customer preferences while optimizing profitability.
- Monitored the performance of bartenders to ensure that all customers received prompt service in a courteous manner.
- Enforced safety regulations and ensured proper sanitation practices were followed by all employees.
- Maintained accurate records of liquor inventory and purchases for budgeting purposes.
- Negotiated purchase agreements with vendors to obtain best pricing on supplies.
- Resolved customer complaints regarding quality of food or beverage service in a timely manner.
- Conducted weekly team meetings to discuss upcoming events, promotions and menu changes.
- Analyzed financial data such as costs associated with labor efficiency, waste reduction and cost control initiatives.
- Managed day-to-day operations including opening and closing duties, scheduling shifts for employees, cash handling procedures and payroll processing.
- Prepared detailed reports on daily sales figures to track trends in customer preferences.
- Assisted with planning special events such as wine tastings or cocktail parties.
- Created promotional materials such as flyers or posters to advertise specials or upcoming events.
- Implemented strategies designed to increase revenue through upselling techniques.
- Coordinated with chefs on food pairings for cocktails or beer selections.
- Maintained cleanliness standards throughout the bar area including countertops, shelves and equipment.
- Maintained detailed inventory of bar supplies and stocked work areas.
- Completed thorough opening, closing, and shift change functions to maintain operational standards each day.
- Complied with health codes, sanitation requirements, and license regulations while streamlining productivity initiatives.
- Resolved escalated customer complaints to maximize satisfaction and loyalty.
- Monitored cash intake to reduce discrepancies.
- Poured wine, beer and cocktails for patrons.
- Mitigated health risks and reduced safety hazards by creating cleaning schedules, restocking items and sanitizing equipment.
- Worked in close collaboration with team members to ensure customers received high-quality service.
- Trained new employees to perform duties.
Night Auditor
Candlewood Suites Hotel
Homewood, AL
05.2020 - 06.2022
- Greeted arriving guests and checked them in to their rooms.
- Processed guest check-outs, including payment processing and providing receipts.
- Monitored hotel occupancy, rate availability, and special requests or needs of guests.
- Compiled daily reports on hotel activity such as room occupancy, revenue totals, and other statistics.
- Performed nightly audits of all cashiering staff by verifying accuracy of shift paperwork and balancing accounts.
- Responded to customer inquiries regarding hotel services, reservations, directions.
- Answered telephone calls from customers related to billing inquiries or complaints.
- Maintained a secure environment for the protection of guests' property and assets.
- Assisted with the preparation of daily bank deposits for all departments within the hotel.
- Ensured that all front desk personnel followed established procedures for guest check-in and check-out policies.
- Verified that all charges posted were accurate prior to submitting final bills to guests.
- Provided support to housekeeping staff by preparing keys for departing guests when requested.
- Conducted security checks throughout the night to ensure safety of hotel premises and guests' belongings.
- Completed end-of-day reconciliations of cash drawers and credit card transactions.
- Reported any discrepancies immediately upon discovering them.
- Prepared detailed audit reports at the end of each shift.
- Received payments from customers via cash or credit cards.
- Resolved customer issues quickly while maintaining a high level of professionalism.
- Administered employee time records ensuring compliance with company policy.
- Reviewed previous day's sales figures against current day's sales report before submitting it to management team.
- Performed routine maintenance tasks around the lobby area such as cleaning up spills or debris after hours.
- Inspected alarm systems daily for proper operation and troubleshot any problems encountered during inspection process.
- Handled night audit paperwork, verification of daily room occupancy and hotel revenue reviews.
- Audited and balanced cash and credit transactions daily and reset register for next day's operations.
- Managed late check-ins and provided information on hotel amenities, including dining establishments, spa hours and room service.
- Checked auditing discrepancies by reconciling cash drop and credit card transactions.
- Ran end-of-day computer functions and closed out reports, submitting details to professionals for review.
- Performed balance procedures for hotel accounts and resolved discrepancies.
- Completed nightly updates to hotel rates and individual room charges.
- Documented wake-up requests and set up automatic calls in system.
- Maintained cleanliness of bathrooms, lobby and front desk.
- Assessed checklist on daily basis and planned shift accordingly.
- Coordinated with guest services and concierge team to meet guest needs.
- Applied mathematical skills to calculate totals, check figures, and correct problems with physical and digital files.
- Maintained well-stocked and presentable complementary food and beverage station.
- Assisted guests in locating amenities such as casino, gift shop, restaurants, fitness center, pool, and spa.
- Generated daily, weekly, and monthly reports to close out day and meet objectives.
- Assessed data and information to check entries, calculations and billing codes for accuracy.
- Directed and trained new staff on procedures, service standards and productivity strategies and provided assistance and mentoring.
- Input and confirmed reservations for guests.
- Kept records of room availability and guest accounts, manually or using computers.
- Advised housekeeping staff of rooms vacated and ready for cleaning.
- Computed bills, collected payments and made change for guests.
- Transmitted and received messages using telephones or telephone switchboards.
- Arranged tours, taxis or restaurant reservations for customers.
Salon Owner/Operator
ECM Hair Studios
Forestdale, Alabama
11.2016 - 12.2018
- Maintained salon finances, including budgeting, payroll and bookkeeping.
- Organized and scheduled appointments for clients using software systems.
- Created marketing strategies to increase clientele and expand the business.
- Managed staff by recruiting, training and coaching employees.
- Developed service packages for customers seeking a variety of treatments.
- Provided excellent customer service to ensure repeat business from satisfied clients.
- Ordered supplies and equipment needed for daily operations.
- Ensured that all safety protocols were followed in the salon at all times.
- Performed administrative duties such as filing paperwork and responding to emails.
- Monitored stock levels of products used in services offered at the salon.
- Promoted special offers through social media platforms to attract new customers.
- Inspected workstations regularly to ensure they are clean and organized.
- Conducted regular meetings with staff members to discuss performance goals.
- Resolved customer complaints quickly and efficiently while maintaining professionalism.
- Analyzed financial reports on a monthly basis to identify areas of improvement in the business.
- Adhered to state laws and regulations regarding licensure, sanitation standards.
- Assessed inventory needs for hair care products, cosmetics. on an ongoing basis.
- Implemented quality control measures throughout the salon to maintain high standards of service delivery.
City Worker
City of Centerpoint, Alabama
Centerpoint, Alabama
04.2014 - 12.2015
- Maintained records of completed maintenance tasks.
- Performed routine cleaning and landscaping work around public facilities.
- Assisted in the installation of water mains, sewer lines, and gas pipes.
- Removed snow from streets using plows or shovels during winter months.
- Cleaned gutters to ensure proper drainage of rainwater away from buildings.
Picker Packer
Swanson Serivce's
Pelham, AL
07.2011 - 11.2015
- Picked orders according to customer specifications, utilizing order sheets, pick lists, and item numbers.
- Verified accuracy of picked items by comparing them against pick list.
- Maintained cleanliness of work area, equipment and supplies used in picking process.
- Stocked shelves with incoming merchandise as needed.
- Organized stock on shelves in an orderly fashion for efficient retrieval.
- Inspected and verified shipments for accuracy and quality assurance.
- Utilized RF scanners to track inventory movements throughout the facility.
- Labeled packages accurately with destination addresses for shipping purposes.
- Assembled boxes or other containers for packing goods prior to shipment.
Education
Some College (No Degree) - Cosmetology
Shelton State Community College
Tuscaloosa, ALSkills
- Sales Promotion
- Inventory Management
- Event Coordination
- Health codes compliance
- Performance monitoring
- Staff Training
- Vendor Relationship Management
- Rule Enforcement
- Cost Control
- Customer Relations
- Guest Interaction
- Security Oversight
- Service-oriented mindset
Affiliations
Sobriety is now important above all else. Being efficient, and having great time management while meeting expected levels of productivity.
Languages
Yoruba
Limited
Spanish
Limited
Timeline
Bar Manager
Urban Smoke Bar & Restaurant
07.2022 - 06.2024
Night Auditor
Candlewood Suites Hotel
05.2020 - 06.2022
Salon Owner/Operator
ECM Hair Studios
11.2016 - 12.2018
City Worker
City of Centerpoint, Alabama
04.2014 - 12.2015
Picker Packer
Swanson Serivce's
07.2011 - 11.2015
Some College (No Degree) - Cosmetology
Shelton State Community College
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