Edwin Mendez
Boynton Beach,FL
Summary
Seasoned Store Manager specializing in management of retail locations. Polished professional skilled at training employees on exceptional customer service etiquette and sales techniques. Gifted in overseeing all facets of customer-facing and back-end operations.
Overview
5
5
years of professional experience
Work History
Store Manager
The Tire Choice
11.2022 - Current
- Managed inventory control, cash control, and store opening and closing procedures.
- Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
- Completed point of sale opening and closing procedures.
- Rotated merchandise and displays to feature new products and promotions.
- Maintained proper product levels and inventory controls for merchandise and organized backroom to facilitate effective ordering and stock rotation.
- Assisted with hiring, training and mentoring new staff members.
- Maximized sales and minimized shrinkage through excellent customer service and adherence to standard practices.
- Approved regular payroll submissions for employees.
- Scheduled employees for shifts, taking into account customer traffic and employee strengths.
Service Manager
The Tire Choice
09.2019 - 11.2022
- Resolved customer complaints in professional and timely manner.
- Hired, trained and supervised team of service staff members to meet business goals.
- Met with customers to discuss service needs and offer available solutions.
- Monitored service staff performance and provided feedback for improvement.
- Monitored inventory levels and placed orders to replenish stock.
- Maintained team productivity and quality of service by establishing and maintaining clear benchmarks.
General Service Technician
The Tire Choice
08.2018 - 09.2019
- Adhered to safety protocols and policies to reduce workplace hazards.
- Responded to customer inquiries quickly and professionally to increase satisfaction.
- Explained diagnostic findings to customers and outlined repair or service options.
- Evaluated systems according to predetermined checklist and noted issues.
Skills
- Staff Training
- Financial Statements
- Intuit QuickBooks
- Team Leadership
- Cost Management
- Store Opening and Closing Procedures
- Goals and Performance
- Employee Motivation
- Manage Budgets
- Inventory Management
- Leading Staff Meetings
- Multitasking and Organization
Languages
English
Native or Bilingual
Spanish
Native or Bilingual
Timeline
Store Manager
The Tire Choice
11.2022 - Current
Service Manager
The Tire Choice
09.2019 - 11.2022
General Service Technician
The Tire Choice
08.2018 - 09.2019
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