Summary
Overview
Work History
Skills
Languages
Timeline
Generic

Edwin Mendez

2430 Lake Worth Rd,FL

Summary

Experience auto technician skilled in efficiently diagnosing, repairing, and replacing general automotive parts and accessories. Maintains direct customer interaction and delivers superior service by educating customers on problems and proposed solutions. Good eye-hand coordination, manual dexterity, vast knowledge of complex mechanical and electronic vehicle systems, and excellent problem-solving abilities.

Overview

7
7
years of professional experience

Work History

Assistant Manager

ARP
11.2023 - Current
  • Supervised day-to-day operations to meet performance, quality and service expectations.
  • Maintained a clean, safe, and organized store environment to enhance the customer experience.
  • Developed strong working relationships with staff, fostering a positive work environment.
  • Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.

Store Manager

The Tire Choice
07.2022 - 11.2023
  • Managed inventory control, cash control, and store opening and closing procedures.
  • Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
  • Completed point of sale opening and closing procedures.
  • Rotated merchandise and displays to feature new products and promotions.
  • Maintained proper product levels and inventory controls for merchandise and organized backroom to facilitate effective ordering and stock rotation.
  • Assisted with hiring, training and mentoring new staff members.
  • Maximized sales and minimized shrinkage through excellent customer service and adherence to standard practices.
  • Approved regular payroll submissions for employees.
  • Scheduled employees for shifts, taking into account customer traffic and employee strengths.

Service Manager

The Tire Choice
09.2020 - 07.2022
  • Resolved customer complaints in professional and timely manner.
  • Hired, trained and supervised team of service staff members to meet business goals.
  • Met with customers to discuss service needs and offer available solutions.
  • Monitored service staff performance and provided feedback for improvement.
  • Monitored inventory levels and placed orders to replenish stock.
  • Maintained team productivity and quality of service by establishing and maintaining clear benchmarks.

Technician

The Tire Choice
08.2017 - 09.2020
  • Adhered to safety protocols and policies to reduce workplace hazards.
  • Responded to customer inquiries quickly and professionally to increase satisfaction.
  • Explained diagnostic findings to customers and outlined repair or service options.
  • Evaluated systems according to predetermined checklist and noted issues.
  • Maintained a thorough understanding of various makes and models, allowing for accurate diagnoses and efficient repairs.
  • Consistently met deadlines for completing repairs or maintenance tasks without sacrificing quality of workmanship or customer satisfaction levels.
  • Trained new technicians on standard operating procedures, ensuring consistency across the team.

Skills

  • Staff Training
  • Financial Statements
  • Team Leadership
  • Store Opening and Closing Procedures
  • Goals and Performance
  • Manage Budgets
  • Inventory Management
  • Multitasking and Organization
  • Attention to Detail
  • Works Well Under Pressure
  • Maintenance and repairs
  • Hand and power tools
  • Troubleshooting
  • Fluid Exchanges
  • Preventive Maintenance
  • Brake Systems
  • Parts Replacement

Languages

English
Native or Bilingual
Spanish
Native or Bilingual

Timeline

Assistant Manager

ARP
11.2023 - Current

Store Manager

The Tire Choice
07.2022 - 11.2023

Service Manager

The Tire Choice
09.2020 - 07.2022

Technician

The Tire Choice
08.2017 - 09.2020

Similar Profiles

CREATE PROFILE
Edwin Mendez