Summary
Overview
Work History
Education
Skills
Timeline
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Edwin Mestas

Summary

Enthusiastic, energetic, and professional with experience in customer service, service industry, and operations. Maintaining focus in demanding work environments, under deadline and pressure conditions, looking for new challenges, and the desire to learn and grow. Motivated professional with extensive experience in product sales and distribution. Possesses unmatched leadership and strategy skills to maximize company revenue. Expertise in management, marketing strategies and merchandising.

Overview

11
11
years of professional experience

Work History

Assistance Product Manager, Operations

DFS
11.2022 - Current
  • Maintain inventory in an efficient, clean, secure, and organized fashion
  • Assist inventory and cycle account for each department and brand; over 50
  • Support sales staff when merchandise is needed that is in stock but not on the sales floor
  • Create solutions to space and storage issues, organizing and labeling the warehouse
  • Ensure that all merchandise is ticketed, in optimum conditions and display at the floor
  • Support visual, merchandising and operations needs with the moving and storage of fixtures, furniture, merchandise, and
  • Understand and accurately complete all paperwork and procedures relative to inventory maintenance (i.e., damages, RTVs, destruction)
  • Assist other departments or on the selling floor as needed and as requested by the Product sales manager, Assistant General Manager/ General Manager.
  • Streamlined the product development process for faster time-to-market and improved efficiency.
  • Create daily schedule for international passengers purchases
  • Track, analyze and report flight delivery coverage
  • Manage the team assigning daily specific tasks and assign flights.
  • Create a cycle account for food & chocolate expiration date.
  • Create and implement a new streamline for replenishment for some departments (food, chocolate, souvenirs, liquor, tobacco and cigars).
  • Stablish standers for daily task and

Direct Trainer/Expeditor/Server/Barista/Cock Line

The Cheesecake Factory
04.2019 - Current
  • Memorize and describe the restaurant's menu, such as entrees, appetizers, drinks, and desserts (+350 items)
  • Dedicated to ensuring customer satisfaction by remaining accessible and friendly (4-6 tables)
  • Skill at anticipating, identifying, and fulfilling guest needs and clarifying special orders
  • Success multitasking while remaining professional and courtier in fast-paced environments
  • Provide guidance on cash handling, operation of a register, control products, and balancing stand sheets
  • (+ $1,500 daily)
  • Updated items available for menu (+10 items)
  • Take orders over the phone and take credit or cash payments at the register
  • Audit sales and consolidated paperwork receipts daily
  • Support the manager on duty, leading the bakery team and the expo line
  • Provide efficient training for new staff and cross-training staff such as Busser, baker, cashier, server, food Runner, line cock.
  • Enhanced trainee engagement through interactive workshops and hands-on activities.

Team Coordinator

Gucci
06.2021 - 11.2022
  • Supported to the front and back of house team with sales support, inventory tasks, stock processing, and administrative functions
  • Supported the team in the selling process and ensured the highest level of client experience
  • Packing and shipping merchandise to clients (3+ daily)
  • Facilitated store transfer requests, charge sends, and product inquiries (5+ daily)
  • Assisted the sales staff in pulling different styles and sizes from stock
  • Assisted in-store cycle counts, scheduled inventories and reconciliation with support and direction from the Store Director and team coordinator.
  • Increased team efficiency by streamlining communication channels and implementing task management software.
  • Enhanced project outcomes by coordinating team efforts and ensuring timely completion of assignments.
  • Improved team collaboration with regular meetings, progress updates, and transparent communication.
  • Reduced project turnaround times, consistently meeting or exceeding deadlines for deliverables.
  • Managed multiple projects simultaneously, prioritizing tasks for optimal resource allocation and workflow efficiency.
  • Served as a liaison between management and team members to address concerns and facilitate problem-solving initiatives.
  • Organized training programs for new hires, expediting their integration into the team''s processes and culture.
  • Boosted employee satisfaction rates within the department by fostering a positive work environment that encouraged open communication, teamwork, mutual respect amongst colleagues.
  • Delegated daily tasks, addressed employee questions and resolved scheduling issues.
  • Managed team workload to reach production targets.
  • Trained, motivated and guided on-boarding members.
  • Supervised [Number] co-workers.
  • Used advanced features of Microsoft Office to complete all necessary reports for senior management review.

BOH Supervisor

24Seven
11.2021 - 05.2022
  • Provided overall store support to the front and back of house team with various sales support, inventory tasks, stock processing, and administrative functions
  • Supported the team in the selling process and ensured the highest level of client experience
  • Packing and shipping merchandise to clients (3+ daily)
  • Facilitated store transfer requests, charge sends, and product inquiries (5+ daily)
  • Assisted the sales staff in pulling different styles and sizes from stock
  • Assisted in-store cycle counts, scheduled inventories and reconciliation with support and direction from the Store Director and team coordinator.

Server & Barback

Water Grill
05.2020 - 05.2021
  • Memorize and describe the seafood menu, such as entrees, appetizers, salads, oysters, desserts, cocktails, and wines
  • (+300 items)
  • Dedicated to ensuring high customer satisfaction by remaining accessible and providing excellent service (Parties over 10+ guests)
  • Skill at anticipating, identifying, and fulfilling guest needs and clarifying special orders on the bar and oyster bar
  • Success multitasking while remaining professional and courtier in fast-paced environments in a fine dining restaurant
  • Supported the bartenders by serving beers and wines and prepared ingredients for cocktails and beverages such as mint, fresh juices, syrups, and other garnishes.
  • Enhanced customer satisfaction by promptly attending to their needs and providing personalized service.
  • Increased sales with upselling techniques and thorough knowledge of menu items, specials, and promotions.
  • Coordinated with kitchen staff to ensure timely delivery of orders, resulting in satisfied customers.
  • Handled cash transactions accurately, contributing to balanced daily financial reports.

Brand Associate

Banana Republic
05.2018 - 05.2020
  • Processed shipment and online orders (+20 orders daily)
  • Assisted customers on the sales floor ($800 sales daily)
  • Promoted and built loyalty for the customers such as opening credit cards (+5 credit cards monthly)
  • Supported sales floor, fitting room, and back of house processes
  • Organized and audited store and stockroom (+100 units daily).
  • Developed strong relationships with clients for increased customer loyalty and retention.
  • Boosted sales performance through effective merchandising and product presentation techniques.
  • Collaborated with cross-functional teams to execute successful product launches and promotions.
  • Provided exceptional customer service, resulting in positive feedback and repeat business from satisfied customers.
  • Led training sessions for new team members on company policies, procedures, and best practices for success in their roles as Brand Associates.
  • Worked closely with visual merchandisers to design eye-catching window displays reflective of current fashion trends and brand identity.

Junior Project Manager

Los Danzantes
01.2017 - 01.2018
  • Conducted sales of agave plants with a total of around $800,000 MX in 2017
  • Projected and coordinated sales of agave plants for $950,000 MX in 2018 and forecasted plant inventory (about 350,000 units)
  • Managed and organized the records, receipts, and quotes to ensure the company complied with company regulations
  • Organized events to promote the production process of mezcal and the importance of the agave plants
  • Supervised and audited inventory of agaves and supervised the lands and new lands
  • Managed the budget for the Project Department ($40,000 MX monthly)
  • Established a good relationship with 20 clients who use our services regularly.
  • Prepared detailed reports on project status for stakeholders, ensuring transparency and alignment with objectives.
  • Developed strong relationships with stakeholders through regular communication updates, fostering trust and confidence in the team''s ability to deliver results.
  • Contributed to estimating and presenting project costs before project kick-off to set expectations, promote accountability and maintain sustainable profit margins.

Executive Administrative Assistant

Elixir de Agave
01.2013 - 01.2016
  • Supported the import of clothing and publicity supplies (value around 2,000 USD dollars)
  • Managed and organized national and international intellectual property (Mexico, US, and Europe)
  • Coordinated national sales of around 2'000,000 pesos per year
  • Supervised mezcal production, mezcal containers, mezcal bottles, and supplies
  • Organized, cooperative, and supervised events and business conferences
  • Created relationships with new customers and followed current customers
  • Collected the overdue portfolio (+$600,000 MX)
  • Controlled, audited, and sent payments to suppliers
  • Managed control of fiscal and non-fiscal expenses of about $50,000 MX (Monthly)
  • Evaluated and established improvements in all departments every two months
  • Audited accountability (biweekly)
  • Audited merchandise every week.
  • Coordinated staff training programs, improving overall efficiency within the company through skill development.
  • Assisted in event planning efforts, executing successful corporate functions that bolstered brand image and networking opportunities.
  • Scheduled appointments and handled calenders for senior leadership.
  • Documented and distributed meeting notes to identify, analyze, and improve workflows.
  • Answered high volume of phone calls and email inquiries.
  • Streamlined operations and prioritized tasks, allowing senior staff to increase productivity.
  • Wrote reports, executive summaries and newsletters.

Education

Bachelor's Degree in International Business -

Universidad La Salle
01.2016

Skills

  • Requirements Building
  • Product Lifecycle Management
  • Responsive Design Approaches
  • Project Planning
  • Troubleshooting and QA
  • Product Vision and Strategy
  • Effective Organization
  • Business Administration
  • Product Strategy
  • Attention to Detail
  • Progress Monitoring
  • Team Leadership

Timeline

Assistance Product Manager, Operations

DFS
11.2022 - Current

BOH Supervisor

24Seven
11.2021 - 05.2022

Team Coordinator

Gucci
06.2021 - 11.2022

Server & Barback

Water Grill
05.2020 - 05.2021

Direct Trainer/Expeditor/Server/Barista/Cock Line

The Cheesecake Factory
04.2019 - Current

Brand Associate

Banana Republic
05.2018 - 05.2020

Junior Project Manager

Los Danzantes
01.2017 - 01.2018

Executive Administrative Assistant

Elixir de Agave
01.2013 - 01.2016

Bachelor's Degree in International Business -

Universidad La Salle

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Edwin Mestas