Edwin Montalvo
UPS
Pensacola
Summary
Dynamic and results-driven professional with extensive experience at UPS, excelling in loading and unloading operations. Proven ability to enhance productivity through effective teamwork and streamlined processes. Skilled in heavy lifting and adept at communication, consistently achieving timely deliveries while adhering to safety protocols.
Overview
8
8
years of professional experience
1
1
Certification
2
2
Languages
Work History
Pre Loader/ Delivery
UPS
11.2023 - Current
- Maintained a safe work environment with proper handling techniques and adherence to safety protocols.
- Collaborated with team members, resulting in increased productivity, loading and timely deliveries.
- Collaborated with team members to maintain efficient workflow, and in case of disruptions, worked together to quickly get everything in motion again
- Followed all safety and security protocols to minimize risk of injury.
- Reduced load times for trucks by streamlining the packing process and utilizing space effectively.
- Loaded and unloaded cargo efficiently, minimizing potential damage to goods during transit.
- Prepared shipments for delivery by accurately labeling items and securely packaging goods according to company guidelines.
- Balanced heavy workloads with tight deadlines, consistently meeting or exceeding goals in a fast-paced warehouse environment.
- Lifted and slid packages weighing up to 200 pounds on conveyor belts to transport items.
- Assisted in receiving trailers to begin the unloading process.
- Loaded and unloaded trailers quickly and safely, managing work load priorities.
- Helped train new employees in safe practices and warehouse procedures.
- Assisted manger and supervisors to fix any disruptions.
Warehouse Worker
Amazon
09.2022 - Current
- Loaded, unloaded, and moved material to and from storage and production areas.
- Achieved timely dispatch of orders using effective time management strategies during the picking process.
- Prepared bags with ordered products to be loaded into vans and delivered.
Customer Service Representative
Best Buy
05.2023 - 11.2023
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Responded to customer requests for products, services, and company information.
- Developed strong product knowledge to provide informed recommendations based on individual customer needs.
- Contributed to sales growth by upselling products and services based on individual customer requirements.
- Responded to customer requests, offering excellent support and tailored recommendations to address needs.
- Exhibited high energy and professionalism when dealing with clients and staff.
Back of House Team Member
Chick-fil-A
01.2022 - 05.2022
- Maintained and sanitized service stations, prep areas, and countertops.
- Checked use by dates on food and beverage stock and maintained record of wasted items.
- Prepared food and drinks while following safe food handling procedures.
- Bussed tables, washed dishes and organized kitchen for prompt service.
- Performed shift side work as necessary to maintain kitchen output during peak service times.
- Checked food preparation and presentation to verify quality and consistency.
- Increased customer satisfaction by quickly adapting to menu changes and special requests.
- Developed strong problem-solving skills through adapting quickly to unforeseen challenges or changes within the busy kitchen environment.
- Ensured a safe working environment by adhering to strict sanitation guidelines and promptly addressing any hazards or potential issues.
- Streamlined dishwashing process, reducing turnaround time for kitchenware availability.
- Supported the training of new employees by sharing expertise on kitchen equipment usage, safety protocols, and dish preparation techniques.
Environmental Services Housekeeper
Pensacola Christian College
08.2017 - 12.2021
- Wore necessary personal protective equipment to minimize risks from hazardous materials, biohazards, and other harmful substances.
- Utilized chemicals and cleaning equipment to meet facility's predetermined sanitation and cleanliness quality standards.
- Cleaned and stocked guest rooms by replacing used towels and linens vacuuming floors, making beds, and restocking bathroom items.
- Slid beds, sofas, and other furniture aside to wipe down baseboards and remove dust and dirt from hard-to-reach areas.
- Operated electronic backpack vacuums and floor sweepers.
- Documented and reported necessary facility and building repairs observed.
Education
High School Diploma -
Christian Nazarene Academy
Toa Baja, PR05-2017
Skills
Product packing
Stacking and storing
Shipping and receiving
Order picking
Loading and unloading
Driver assistance
Ability to guide others
Raw material handling
Proficient in various technologies and software
Effective at communication
Heavy lifting expertise
Proficient in following instructions
Certification
Insurance license
Timeline
Insurance license
12-2023
Pre Loader/ Delivery
UPS
11.2023 - Current
Customer Service Representative
Best Buy
05.2023 - 11.2023
Warehouse Worker
Amazon
09.2022 - Current
Back of House Team Member
Chick-fil-A
01.2022 - 05.2022
Environmental Services Housekeeper
Pensacola Christian College
08.2017 - 12.2021
High School Diploma -
Christian Nazarene Academy
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