Brilliance Agnikeu
Arlington,Texas
Summary
Excellent Customer Representative Agent passionate and dedicated to excellent service delivery and customer management. Experienced in working diverse sectors including healthcare, food processing and delivery, retail amongst others. Exceptional communication and organization skills familiar with handling multiple complex projects in highly competitive environments.
Overview
5
5
years of professional experience
1
1
Certification
Work History
Quality Assurance Specialist
American Woodmark
02.2022 - 11.2023
- Ensured 1quality deliverables and products while performing routine line inspections of assembled end products (cabins).
- Promoted adherence to quality standards by educating personnel on quality control.
- Analyzed quality and performance data to support operational decision-making.
- Implemented process improvements to increase productivity in quality assurance operations.
- Entered daily production targets, product specs and qualitative report in reporting tracking system.
- Completed deviation forms and recorded findings of inspection process, collaborating with quality team members and department managers to implement procedural remedies.
Inbound Customer Service Representative
Hello Fresh
01.2019 - 04.2022
- Frontline rep assisted clients with managing problems related customer orders and billing while increasing sales by 10%.
- Resolved over 50 customer complaints per day leaving clients extremely satisfied.
- Maintained data log file of customer complaints used in driving quality production decisions.
- Conducted regular trainings and orientations for new hires.
- Produced daily inbound shift reports.
Customer Care Representative
Centricare
04.2020 - 02.2022
- Managed inbound calls helping customers with bookings, managing existing reservations and billing.
- Assisted call-in customers with questions and orders.
- Maintained and managed patient files and databases.
- Addressed customer complaints and mitigated dissatisfaction by employing timely and on-point solutions.
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
Cashier/Cash Registrar
El Rancho Supermercado
01.2019 - 02.2020
- Greeted customers entering store and responded promptly to customer needs.
- Built relationships with customers to encourage repeat business.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Worked flexible schedule and extra shifts to meet business needs.
Education
Bachelor of Science - Business Communications
SAINT MONICA UNIVERSITY
BUEA, CAMEROON04.2017
Skills
- Customer relationship management
- Excellent Verbal and Non-verbal communication
- Data Entry
- Microsoft Suite
- Team Building
- Training & Facilitation
- Quality Inspection
- Problem-solving
Certification
SAFe Scrum master Certification
Timeline
Quality Assurance Specialist
American Woodmark
02.2022 - 11.2023
Customer Care Representative
Centricare
04.2020 - 02.2022
Inbound Customer Service Representative
Hello Fresh
01.2019 - 04.2022
Cashier/Cash Registrar
El Rancho Supermercado
01.2019 - 02.2020
Bachelor of Science - Business Communications
SAINT MONICA UNIVERSITY
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