Summary
Overview
Work History
Education
Skills
Accomplishments
tennis , traveling etc
Languages
Timeline
BusinessDevelopmentManager

Edwin Otero

Miami,FL

Summary

Well i am a very responsible person customer or patient friendly great interaction skills i am reliable dependable have been in the customer or patient services for about 35 years and proud of my accomplishments , i have currently about 35 to 40 letters of satisfied customers complimenting my services i am very attentive !!!!

Overview

15
15
years of professional experience

Work History

Medical Courier

Nomihealthservices
MIAMI , FLORIDA
01.2022 - 02.2023
  • Properly documented all specimens received using Software .known as lightspeed .
  • Picked up medical specimens from ]different sites businesses depending on The route and area .
  • Greeted nurses and employees, and made sure that when picking The specimens The count was correct before signing The confirmation sheet .
  • Safely loaded items into delivery vehicle to minimize damage while in transit.
  • Developed strong interpersonal and communication skills from interacting professionally with dispatchers, upper management and peers
  • Built and maintained professional relationships with Patients ,
  • Followed company policies and procedures during shift and out of work as well what i learn there at work and thru training on how to stay safe from catching Covid or its variants etc .

Sales Manager

ASIA FIRESTONE
MIAMI, FLORIDA
09.2017 - 11.2021
  • Handled customer relations issues, enabling quick resolution and client satisfaction.
  • Maintained relationships with customers and found new ones by identifying needs and offering appropriate services.
  • Coached employees in successful selling methods and encouraged cross-selling to drive revenue.
  • Identified, hired and trained highly-qualified staff by teaching best practices, procedures and sales strategies.
  • Closed lucrative sales deals using strong negotiation and persuasion skills
  • Evaluated performance against goals and implemented appropriate development plans
  • Resolved customer issues quickly to close deals and boost client satisfaction
  • Established and cultivated solid business relationships with new or existing customers
  • Attended industry shows, conventions and other meetings with primary mission of expanding market opportunities

SALES MANAGER

Goodyear Tire & Rubber
MIAMI, FLORIDA
03.2011 - 08.2017
  • Handled customer relations issues, enabling quick resolution and client satisfaction.
  • Maintained relationships with customers and found new ones by identifying needs and offering appropriate services.
  • Coached employees in successful selling methods and encouraged cross-selling to drive revenue.
  • Identified, hired and trained highly-qualified staff by teaching best practices, procedures and sales strategies.
  • Grew sales and boosted profits, applying proactive management strategies and enhancing sales training.
  • Maintained relationships with customers and found new ones by identifying needs and offering appropriate services

Sales Associate

DSHOP TIRES & SERVICE
MIAMI, FLORIDA
07.2008 - 02.2011
  • Organized racks and shelves to maintain store visual appeal, engage customers and promote specific merchandise.
  • Provided positive first impressions to welcome existing, new and potential customers.
  • Helped customers locate products and checked store system for merchandise at other sites.
  • Answered customer questions regarding sizing, accessories and proper care for merchandise.
  • Engaged with customers to effectively build rapport and lasting relationships.
  • Solved customer challenges by offering relevant products and services.
  • Increased sales by offering advice on purchases and promoting additional products.
  • Maintained customer satisfaction with quick and professional handling of product returns.

Education

High School Diploma -

Austin Senior High School
Austin, MN
05.1978

Skills

  • Coordinating Efficient Routes
  • HIPAA Compliance
  • Business Processes and Procedures
  • Delivering Time-Sensitive Specimens
  • Time Management
  • Excellent Driving Skills
  • Hazardous Material Handling
  • Punctuality and Reliability
  • Lab Specimen Transport
  • Courier Training
  • Customer Experience

Accomplishments

  • Collaborated with members of the team if they needed help during routes given or for some reason they could do their routes .
  • Achieve results through effectively helping with tasks
  • Documented and resolved issues which led Results
  • Resolved product issue through consumer testing.
  • Achieved results by completing tasks with accuracy and efficiency.

tennis , traveling etc

love to travel whenever i can love to learn about different cultures etc and i love to play tennis have played tennis since i was 20 years old , and i always say that every day you learn things from people as they also learn from me , nothing i love more then to contribute to the strength and growth of the company that i work for just to imagine that i was part of that growth gives me lots of pleasure and very proud of what i accomplished !!!

Languages

English
Native or Bilingual
Spanish
Native or Bilingual

Timeline

Medical Courier

Nomihealthservices
01.2022 - 02.2023

Sales Manager

ASIA FIRESTONE
09.2017 - 11.2021

SALES MANAGER

Goodyear Tire & Rubber
03.2011 - 08.2017

Sales Associate

DSHOP TIRES & SERVICE
07.2008 - 02.2011

High School Diploma -

Austin Senior High School

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Edwin Otero