Edwin Otero Jr.
Charlottesville,VA
Summary
Experienced cybersecurity professional with a strong background in IT support, software and hardware repair, and government-contracted solution architecture. Proficient in network security, automation, and technical support, with a proven track record of optimizing operations and enhancing productivity. Skilled in complex system maintenance and building strong customer relationships. Seeking to leverage expertise to drive secure and efficient IT solutions.
Overview
5
5
years of professional experience
1
1
Certification
Work History
Network Engineer & Solution Engineer
GovSmart Inc.
Charlottesville, VA
01.2023 - Current
- Configured and maintained network hardware, including routers, switches, firewalls, and wireless access points, ensuring optimal performance and security.
- Developed and implemented sandboxes to safely test software and identify malicious code, enhancing cybersecurity measures.
- Built automation programs using Power Automate, Python, JSON, and JavaScript, streamlining workflows and increasing efficiency across the company.
- Leveraged APIs and Large Language Models (LLMs) to automate and optimize daily tasks, improving productivity and operational accuracy.
- Provided technical support for network issues, resolving user difficulties promptly and effectively to maintain seamless network operations.
Service Technician
Worldwide Technical Services
Charlottesville, VA
04.2022 - 12.2022
- Traveled to residential and commercial sites to perform hardware and software services, ensuring timely and efficient technical support.
- Disassembled and reassembled complex machines, including high-performance Alienware systems, demonstrating advanced technical skills and precision.
- Coordinated travel logistics and supply routes to optimize service delivery and minimize downtime for clients.
Mobile Expert
T-Mobile
Charlottesville, VA
01.2019 - 04.2022
- Maintained positive customer relationships by responding promptly and professionally to inquiries, resolving issues effectively, and providing personalized recommendations.
- Tracked inventory levels and coordinated with the supply chain to ensure the availability of popular products, contributing to the store's sales goals.
- Collaborated with the team to achieve monthly sales targets and store performance metrics, consistently exceeding expectations.
Education
Associate of Applied Science - Information Technology Specialize in Cybersecurity
Piedmont Virginia Community College
Charlottesville, VA12-2022
Skills
- Firewalls and endpoint security
- Infrastructure planning and design
- Performance Improvement
- Technical Troubleshooting
- Risk Assessment
- Access Control
- Active Directory knowledge
- Network operations
Certification
- Palo Alto Networks Certified Cybersecurity Entry-level Technician
- Palo Alto Networks System Engineer (PSE) - Strata Professional
- Black Belt - AppDynamics Presales - Stage 2
- Black Belt - Full Stack Observability - Presales Stage 2
- Black Belt - ThousandEyes Presales - Stage 2
- IPV6 Operations And Troubleshooting (DW-IP6OTS) 1.0
- Splunk Accredited Technical Selling Foundations (Partner)
- IBM Engineering Lifecycle Management Sales Foundation V2
- Cisco Renewals Manager
Timeline
Network Engineer & Solution Engineer
GovSmart Inc.
01.2023 - Current
Service Technician
Worldwide Technical Services
04.2022 - 12.2022
Mobile Expert
T-Mobile
01.2019 - 04.2022
Associate of Applied Science - Information Technology Specialize in Cybersecurity
Piedmont Virginia Community College
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