Dynamic office manager with extensive experience at A Plus Alterations and Repairs, excelling in customer service and inventory management. Proven ability to streamline operations and enhance document organization, while leveraging bilingual communication skills to improve client interactions. Adept at basic bookkeeping and committed to fostering a positive work environment.
Overview
5
5
years of professional experience
1
1
Certification
Work History
Office Manager/Customer Service Representative
A Plus Alterations and Repairs
McAllen, TX
07.2020 - Current
family owned business for 15 plus years. I have worked on and off here for 5 years
answer phone calls and help customers with anything that is needed
Answered phone calls, responded to emails, routed mail and coordinated courier services.
organizing all paperwork and invoice forms by dates
help translate from Spanish to English
organize clothes by last names
also keep clean all around
Maintained filing system for records, correspondence and other documents.
Ordered supplies and equipment to maintain adequate inventory levels.
Maintenance to sewing machines
sometimes help with alterations when we are backed up on work
Performed general bookkeeping duties such as reconciling bank statements and creating journal entries.
Managed office inventory and placed new supply orders.
Forklift Spotter/Structural Fitter
Bama Elite Services and Tech
Rosharon, TX
07.2024 - 09.2025
Received daily task instructions from supervisors to ensure efficient workflow.
Guided forklift driver along optimal transportation routes.
Rigged materials onto forklifts for secure transport.
Conducted basic maintenance on forklifts, including fluid and brake checks.
Inspected forklifts for damage or malfunctions prior to operation.
Reported injuries or incidents immediately to on-duty supervisor.
Assisted with loading, unloading, and stocking of materials and products.
Participated in safety committee meetings and health audits.
Technician
Vexus
McAllen, TX
03.2025 - 04.2025
Conducted workflow analysis, space design or cost comparison analysis.
Managed installation of firmware updates on routers, switches, firewalls.
Investigated root cause of reported incidents involving internet connectivity or performance degradation.
installed fiber optic cable for internet
buried optic cables underground
Installed and repaired network fiber optic cables, Ethernet cables and other networking cabling and conduits.
Ran diagnostic tests on networks to detect any potential problems or outages.
Assisted in the development of new applications for use on the Internet.
Installed wiring, cabling and devices to establish, repair and improve network operations.
Office Worker
Paz Discount Cars
Weslaco, TX
06.2022 - 08.2022
Ordered supplies needed for daily operations within the office.
Maintained and updated filing, inventory and database systems, manually or using computer.
Reviewed files, records and other documents to obtain information or respond to requests.
Monitored office expenses and submitted purchase requests.
Communicated with customers, employees and vendors to answer questions and address complaints.
Delivered messages and ran errands.
Collected and entered payment data into system, maintaining complete confidentiality and accuracy.
Supported bookkeeping tasks such as invoicing and expense tracking.
Education
High School Diploma -
Thomas Jefferson Tstem
Pharr, TX
06-2022
Some College (No Degree) - Business Administration And Management/ Civil Eng.
UTRGV/STC
Edinburg, TX
Skills
Office management
Customer service
Inventory management
Document organization
Basic bookkeeping
Filing systems
Workflow analysis
Problem solving
Time management
Bilingual communication
Certification
Certified project manager. I took a online 10 week course for project manager with the University of Arizona
Languages
English
Native/ Bilingual
Spanish
Native/ Bilingual
Timeline
Technician
Vexus
03.2025 - 04.2025
Forklift Spotter/Structural Fitter
Bama Elite Services and Tech
07.2024 - 09.2025
Office Worker
Paz Discount Cars
06.2022 - 08.2022
Office Manager/Customer Service Representative
A Plus Alterations and Repairs
07.2020 - Current
High School Diploma -
Thomas Jefferson Tstem
Some College (No Degree) - Business Administration And Management/ Civil Eng.