Summary
Overview
Work History
Education
Skills
Websites
Affiliations
Languages
Accomplishments
Certification
Timeline
Generic

Edwin Pumbadi

Rancho Cucamonga,CA

Summary

Experienced IT leader with over a decade of management experience, including four years as a Scrum Master. Skilled in Agile methodologies, SDLC processes, and hybrid frameworks. Proficient in Project Management, stakeholder management, team leadership, change management and project delivery. Certified by Scrum Alliance in Scrum Master, Advanced Scrum Master, and Product Owner roles. Trained on SAFe Advanced scrum master. Adept at collaborating with diverse stakeholders to remove impediments and ensure transparent communication. Proactive, organized, and adaptable, with a strong technical foundation and expertise in project management tools. Committed to continuous learning and driving organizational success in the dynamic digital landscape.

Overview

22
22
years of professional experience
1
1
Certification

Work History

Scrum Master

Envoy Technologies Inc
06.2022 - 02.2024
  • Lead the implementation and adaption of agile methodologies and scrum principles across multiple scrum teams, implemented Jira, Confluence
  • Successfully organized and improved agile practices and values
  • Mentored, coached, and shaped the cross functional teams to continuous Improvement and Continuous development (CICD) and self-organizing teams
  • Safe guarded scrum team from external influences by making sure we follow established working agreements, uphold DoD and DoR for user stories. Proactively identified and addressed roadblocks and removed team impediments.
  • Lead a team of developers, QA, and Designers to build 2 one-of-its-kind EV (Electric Vehicles) car ride share mobile applications for both Android and iOS platforms and a web platform for the backend administration successfully
  • Migrated complete data to the new backend platform successfully
  • Involved in Manual Testing on apps, Bluetooth connectivity and telematics
  • Collaborated with stake holders, business teams for discovery, understand problem statement to design and develop new features or enhancements to the existing applications or platform. Accordingly prioritize product roadmap and rank product backlog
  • Organized discovery meetings, capturing business needs, translating them to user stories, defined acceptance criteria, made sure we had a healthy product backlog and continuously monitored sprint backlog daily
  • Made sure via Team Agreements we have well-defined definition of readiness (DOR), definition of done (DOD), Acceptance Criteria, Change Request process, Change Approval process, Pull Requests (PR), and other Team Agreements as necessary in place
  • Facilitated all Agile Scrum Ceremonies (Daily Scrum, Backlog Refinement, Sprint Planning, Sprint Review, Sprint Retrospective, Discovery Meetings, etc.) Continuously monitored project progress against project plan and reported any deviations and corrective plans to all stake holders
  • Monitored and tracked product performance and key functionalities on a daily basis.
  • Took end users’ and business’ feedback after each release to identify any production issues or bugs if any to plan Hotfixes
  • Was a Project Leader and Agile Mentor for multiple cross functional agile teams
  • Coaching on all Agile best practices, principles and instilling a sense of team spirit by eliminating all inhibitions and foster an open and transparent communications within the team, between the teams and stake holders.
  • Resolved conflicts by helping the team work through the differences.
  • Collaborated with CEO, CTO and VP in product design, planning and development
  • Helped the team to collaborate effectively by promoting team effort, team spirit, shared responsibility and ownership over the product.
  • Successfully managed change in the organization from waterfall mindset to Agile mindset by delivering value in each Sprint/Iteration
  • Successfully developed and deployed 2 Applications and 1 Platform
  • Well versed with all Agile Scrum Ceremonies.

Senior BSA/Scrum Master

Tanisha Systems via Infosys USA
11.2021 - 05.2022
  • Partnered with Enterprise Architect, Lead System Architect and Product Owner to develop and finalize product development phases and timelines of the project
  • Collaborated with Internal and External stakeholders. Proactively identified and addressed roadblocks and removed team impediments.
  • Involved in creating User Stories, Use Cases, and Acceptance Criteria, maintain and update Product Backlog accordingly
  • Facilitated all Scrum Events and played a servant leader role
  • Continuously monitored project progress against project plan and reported any deviations and corrective plans to all stake holders
  • Made sure there were well-defined Definition of Readiness (DOR), Definition of Done (DOD), Acceptance Criteria, Change Request process, Change Approval process, Pull Requests (PR), and other Team Agreements in place
  • Involved in Manual Testing on Data Quality and Data Validation
  • Collaborated with Stakeholders, Business teams for discovery, understanding problem statement to design and develop new features or enhancements to the existing applications or platforms
  • Accordingly prioritized product roadmap and ranked product backlog.

Scrum Master, BSA

Infosys USA
Irvine, CA
10.2019 - 04.2021
  • Lead and facilitated all the Scrum events while embodying the principles of servant leadership
  • Streamline product backlogs in coordination with the Product Owner to optimize efficiency and utilization
  • Make sure the team has an opportunity to raise any concerns, impediments, blockers to attention so that appropriate measures are taken to nullify the concerns and remove team impediments.
  • Work closely with Stakeholders and business teams to explore, understand problem statements, and innovate on new features or improvements for existing applications or platforms and appropriately prioritize product roadmap and rank product backlog
  • Perform Manual Testing and Business System Analytics related work as needed
  • Determine objectives by studying business functions, gathering information, evaluating output requirements and formats
  • Provide references for users by writing and maintaining user documentation; providing help desk support; training users
  • Plan onboarding of various approved SaaS applications to the organization
  • Enablement of onboarded applications with features like SSO, catering to all access privileges to both fulltime employees and contractors
  • Bridge the gaps and bring clarity on any project enhancement activities, technical clarifications, and desired output
  • Monitor project progress by tracking activity; resolving problems; publishing progress reports; recommending actions.

Operations Manager

Infosys USA
Rosemead, CA
05.2019 - 10.2019
  • Bridge the gaps and bring clarity on any project enhancement activities, technical clarifications, and desired output
  • Give updates to the management on a weekly basis on the operational issues
  • Monitor project progress by tracking activity, resolving problems, publishing progress reports and recommending actions
  • Engage with stakeholders and business teams to explore, comprehend problem statements, and craft solutions for creating new features or improving existing applications or platforms and accordingly prioritize product roadmap and rank product backlog
  • Standup with offshore team and onsite team discussing on any outstanding issues, gaps, dependencies and ensure timely project deliverability
  • Participate in the development of user stories, use cases, and acceptance criteria, and the ongoing maintenance and updating of product backlog.

Operations Manager

Avis Budget Group Inc.
Los Angeles, California
12.2017 - 08.2018
  • Responsible for counter sales and performance improvement for all the rental associates and ensure we implement strategic business plans for the location
  • Coaching and one-on-one feedback to the associates
  • Plan monthly, quarterly goal settings and conduct reviews and encourage, motivate, and give feedback to associates on areas of improvements
  • Check the staffing levels and oversee all decisions pertaining to the OT, vacation, and sick leave approvals
  • Coordinate with production managers and leads for the supply and speedy delivery of clean cars to the customers
  • Pricing Analysis and cost management of all the car classes for walk up customers
  • Actively engage in all kinds of employee management
  • Proactively plan for the daily game plan basing on the car-class availability and reservations made for the day
  • Trained on the following programs Management Training Curriculum of Avis Budget Counter Sales Information

Business Development Manager

Endeavor Africa Limited
Nairobi, Kenya
06.2013 - 01.2014
  • Delivering projects on schedule, within budget and most importantly with high customer satisfaction
  • Provide Technical as well as Functional support and supervision to the Project team
  • Build strong working relationship with project sponsors, stakeholders, and SMEs
  • Collaborating with vendors and subcontractors
  • Partnering with the sales team to manage customer expectations and develop accounts
  • Building up knowledge library through project experiences Conduct a systematic initial requirement gathering analysis for all prospective clients by cold calling, personal interviews / meetings, group interactions and meeting the key stakeholders and decision makers
  • Study the underlying business needs of new clients and propose a suitable Endeavor Africa solution to mitigate and enhance the efficiency of client business
  • Conduct brainstorming meetings and understand the process requirements and suggest process improvements to both internal and external stake holders
  • Prepare technical proposals, financial proposals, terms, and conditions of the contract
  • Manage and effectively drive the team towards achieving the set monthly, quarterly, and yearly goals
  • Involved in the Design phase of the Enterprise Data Warehouse (EDW) including mapping data from several different data sources and normalization of the data Work with development team to build Extract, Transform and Load (ETL) packages Manage the testing of the EDW and ETL packages Manage scrum teams and all documentation needed to update management
  • Maintain a hybrid Agile/Waterfall methodology through the entire Software Development Life Cycle

Business Partner

Zion Technical Services
Hyderabad, India
06.2012 - 06.2013
  • Manage service coordination of individual projects
  • Identifying and resolving both internal and external issues and conflicts faced by the project teams
  • Identifying and managing project delivery escalations
  • Mentoring, motivating and supervising project team members Conducting project & performance reviews for the project team on a quarterly basis and setup training programs for Professional Services team
  • Respond to RFP’s and RFQ’s with competitive prices and making sure we are addressing every requirement
  • Determine terms of sales and service agreements, credit terms and other bid specifications.

Business Development Manager

Dhanush Infotech Pvt Ltd
Nairobi, Kenya
10.2011 - 05.2012
  • Regularly monitoring the Project Metrics
  • Working to achieve Continuous Improvement in the project delivery process
  • Establishing and Reinforcing Project Management best practices
  • Working with the PMs to establish project resource needs and co-ordinate project resources based on engagements
  • Conduct in-depth requirement gathering analysis for all qualified prospective customers for Microsoft or Oracle ERP solutions and other in-house solutions like Hospital Information Management Systems and Vehicle Tracking Systems
  • Conduct a detailed business study and help technical team in workflow customizations
  • Maintain effective communications between the key stakeholders, external and internal customers, development team and any third-party providers regarding software functionality and implementation throughout the sales life cycle
  • Coordinate with technical / services team to provide interested clients with some customized product demonstrations with clients’ raw data to their key stakeholders and decision makers and recommending appropriate solution for the business.

Senior Business Development Manager

ERP Minds Tech Pvt Ltd
Hyderabad, India
05.2009 - 07.2010
  • Align sales objectives to organizational planning and drive the sales force towards the objective
  • Conduct an initial requirement gathering analysis for all the prospective clients by way of cold calling, personal interviews / meetings, process study, group interactions and meeting the key stakeholders and decision makers
  • For a complicated solution conduct a sophisticated process study by collaborating with an SME for better understanding of the scope, solution mapping, extent of customization
  • Conduct daily, weekly, monthly quarterly sales review meetings
  • Identify and recruit new competent channel partners across India to enhance and increase the sales funnel.

Channel Manager

EXensys Software Solutions Ltd
Hyderabad, India
07.2006 - 05.2009
  • Conduct a systematic initial requirement gathering analysis for all the prospective clients by way of cold calling, personal interviews / meetings, group interactions and meeting the key stakeholders and decision makers
  • Prepare a license and service proposal which includes all commercials along with the scope, duration of the project and a detailed technical proposal
  • Identify competent channel partners across the designated geographical footprint and their enablement on all the USPs of the EXensys .net based ERP, BI, POS, CRM products
  • Coordinate with presales and schedule a client demo/visit with SME for a better understanding of the client’s needs
  • Monitor and prioritize requests for new reports, report enhancements etc.

Senior Process Associate

Apollo Health Street
Hyderabad, India
08.2005 - 07.2006
  • Ensuring for complete 100% customer satisfaction
  • Providing accurate information regarding all medical claims and benefit information to all the providers calling from doctor’s office or hospitals.

Process Associate

Wipro BPO
Mumbai, Hyderabad, India
02.2005 - 08.2005
  • Providing accurate information regarding all medical claims and benefit information to all the providers calling from doctor’s office or hospitals.

Quality Analyst

Integrated Software Solutions (India) Pvt Ltd
, India
12.2001 - 03.2004
  • To ensure the call quality of the agents basing on the calling standards and criteria given by the client and to the parameters set by the quality division of ISS
  • Help the Agents achieve the required S.P.H specified by the clients
  • Conduct 1-1 feedback sessions or mock sessions on a regular basis with all the Agents who are on call and help or train them on any issues or problems faced by the Agents on the calling front related to Quality
  • Generate Weekly, Monthly and Quarterly status reports on each individual Agent on their call Quality

Education

Certified Advanced Scrum Master -

01.2024

SAFe Advance Certified Scrum Master – In Progress -

01.2024

PMP Certification – In Progress -

01.2024

Certified Scrum Master -

01.2021

Certified Scrum Product Owner -

01.2021

Project Management course -

01.2017

Small Business Management & Entrepreneurship -

01.2017

Programming in C++ (Part 1) and Python -

01.2016

Bachelor of Science - Mathematics

01.2010

Skills

  • Jira
  • Confluence
  • MSP
  • Gitlab
  • Remedy
  • ServiceNow
  • Figma
  • C
  • Python
  • MySQL
  • FAMIS
  • Seismic
  • CRM
  • Microsoft Power BI
  • Microsoft Visio
  • MS Office (Word, PowerPoint, Excel, OneNote)
  • OpenOffice
  • Windows OS
  • Adobe Photoshop
  • Cvent – Event management SaaS tool
  • Sprint Planning
  • Agile Best Practices
  • Backlog management
  • Project Management
  • Stakeholder Management
  • Requirements Gathering
  • Customer requirements analysis
  • Risk Identification
  • Leading scrum meetings
  • Agile Methodology
  • Meeting facilitation
  • Presentation Skills
  • Customer interaction
  • Scrum processes
  • Software Development Lifecycle
  • Conflict Resolution
  • Team Building
  • Time Management
  • Servant Leadership
  • Scaled Agile

Affiliations

  • Like Swimming, Gardening , Exercising, Long drives, playing with my kids.

Languages

English
Professional
Hindi
Professional
Telugu
Professional

Accomplishments

  • Transitioned a team to Agile methodology from the scratch. it involved coaching individuals on agile principles, best practices, changing processes, fostering a culture of empowerment and collaboration, facilitated communications and feedback loops to promote transparency and alignment. Encouraged a mindset of CICD. All of these helped me to lead the team to improved efficiency, collaboration, and self organized.
  • Reduced defect rate to 50%. 1. By deploying CICD pipelines to ensure rapid feedback and making mandatory to be reviewed by a peer and be approved before merging code. 2. Performed root cause analysis for defects to understand underlying reasons and prevented similar issues from occurring.

Certification

  • ACSM - Advanced Certified Scrum Master from Scrum Alliance - Certificate ID: 001257765 Certification Active through: 29 March 2026
  • CSM - Certified Scrum Master from Scrum Alliance - Certificate ID: 001257765 Certification Active through: 29 March 2026
  • CSPO - Certified Scrum Product Owner from Scrum Alliance - Certificate ID: 001257765 Certification Active through: 29 March 2026

Timeline

Scrum Master

Envoy Technologies Inc
06.2022 - 02.2024

Senior BSA/Scrum Master

Tanisha Systems via Infosys USA
11.2021 - 05.2022

Scrum Master, BSA

Infosys USA
10.2019 - 04.2021

Operations Manager

Infosys USA
05.2019 - 10.2019

Operations Manager

Avis Budget Group Inc.
12.2017 - 08.2018

Business Development Manager

Endeavor Africa Limited
06.2013 - 01.2014

Business Partner

Zion Technical Services
06.2012 - 06.2013

Business Development Manager

Dhanush Infotech Pvt Ltd
10.2011 - 05.2012

Senior Business Development Manager

ERP Minds Tech Pvt Ltd
05.2009 - 07.2010

Channel Manager

EXensys Software Solutions Ltd
07.2006 - 05.2009

Senior Process Associate

Apollo Health Street
08.2005 - 07.2006

Process Associate

Wipro BPO
02.2005 - 08.2005

Quality Analyst

Integrated Software Solutions (India) Pvt Ltd
12.2001 - 03.2004

Certified Advanced Scrum Master -

SAFe Advance Certified Scrum Master – In Progress -

PMP Certification – In Progress -

Certified Scrum Master -

Certified Scrum Product Owner -

Project Management course -

Small Business Management & Entrepreneurship -

Programming in C++ (Part 1) and Python -

Bachelor of Science - Mathematics

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Edwin Pumbadi