Edwin Quinones
Rio Rancho,NM
Summary
Dynamic professional with extensive experience in bar and restaurant management. Proven skills in staff training, effective communication, and conflict resolution, driving exceptional customer engagement and operational success.
Overview
15
15
years of professional experience
Work History
Mechanic
Self Employed
Rio Rancho, NM
06.2025 - Current
- Performed routine maintenance tasks including oil changes and tire rotations.
- Utilized hand and power tools to repair automotive components.
- Researched parts and tools necessary for specific repair jobs.
- Repaired or replaced worn parts such as brake pads and wheel bearings using hand tools and power tools.
- Performed preventive maintenance services such as oil changes and tune-ups on cars and trucks.
Bar and Restaurant Supervisor
Santa Ana Star Casino and Hotel
Santa Ana Pueblo, NM
05.2018 - 03.2025
- Managed daily operations of bar and restaurant at Santa Ana Star Casino and Hotel.
- Trained new employees on service standards and operational procedures.
- Oversaw staff scheduling to ensure optimal coverage and service levels.
- Coordinated inventory management to maintain adequate stock levels.
- Developed beverage menus in collaboration with kitchen staff for seasonal offerings.
- Maintained compliance with health and safety regulations throughout the venue.
- Facilitated team meetings to improve communication and address operational challenges.
- Managed the bar area including ordering supplies, mixing drinks and ensuring quality control measures were followed.
- Monitored inventory levels and placed orders with vendors as needed.
- Created daily specials to promote increased sales volume.
- Inspected dining areas for cleanliness, proper set-up of tables and chairs.
- Resolved customer complaints in a professional manner.
- Collaborated with chefs and cooks regarding menu items and production needs.
- Completed thorough opening, closing, and shift change functions to maintain operational standards each day.
- Trained workers in food preparation, money handling, and cleaning roles to facilitate restaurant operations.
- Worked in close collaboration with team members to ensure customers received high-quality service.
General Manager
Los Cuates Restaurant and Cantina
Albuquerque, New Mexico
07.2011 - 09.2017
- Oversaw staff recruitment, training, and scheduling to maintain efficient team performance.
- Developed and implemented marketing strategies to enhance customer engagement.
- Coordinated special events and promotions to drive customer traffic and satisfaction.
- Evaluated financial reports to identify areas for cost reduction and efficiency improvement.
- Fostered a positive work environment to enhance team morale and collaboration.
- Managed all aspects of daily business operations including budgeting, staffing, scheduling, inventory control, customer service and sales.
- Resolved customer complaints quickly while maintaining high quality standards of service delivery.
- Created schedules and monitored payroll to remain within budget.
- Established and maintained effective communication with staff members to ensure efficient operations.
- Administered employee discipline through verbal and written warnings.
- Created a positive work environment by developing team building activities that encouraged collaboration among departments.
- Tracked monthly sales to generate reports for business development planning.
- Built and maintained loyal, long-term customer relationships through effective account management.
- Guided management and supervisory staff to promote smooth operations.
- Managed inventory levels and conducted corrective action planning to minimize long-term costs.
- Delivered exceptional client experiences through hands-on leadership of associates and managers.
- Maintained relationships with vendors to obtain the best pricing on supplies and materials.
- Ensured compliance with local health department regulations regarding food safety standards.
- Monitored financial performance and identified areas for improvement in cost savings and revenue generation.
- Coordinated training activities for employees to ensure compliance with company policies and procedures.
- Developed service and sales strategies to improve retention and revenue.
- Conducted regular meetings with senior management team to review progress against established objectives.
- Performed routine audits of internal controls in order to maintain accuracy of financial records.
- Implemented employee recognition programs to motivate staff members towards achieving organizational goals.
Education
Some College (No Degree) - Computer Engineering
University of New Mexico
Albuquerque, NM08-1989
High School Diploma -
Marcelino Rodriguez High School
Moca, Puerto Rico05-1988
Skills
- Inventory management
- Menu development
- Beverage control
- Regulatory compliance
- Staff training
- Customer engagement
- Team collaboration
- Quality assurance
- Event coordination
- Problem solving
- Effective communication
- Conflict resolution
- Time management
- Leadership skills
- Food and beverage operations
- Cost control
- Labor management
- Ordering supplies
- Beverage making
- Food presentation
- Table management
- Scheduling
- Cook foods
- Catering management
- ServeSafe manager
- Vendor relations
- Catering services
- Teamwork
Languages
Spanish
Professional
Affiliations
Sports Official
Timeline
Mechanic
Self Employed
06.2025 - Current
Bar and Restaurant Supervisor
Santa Ana Star Casino and Hotel
05.2018 - 03.2025
General Manager
Los Cuates Restaurant and Cantina
07.2011 - 09.2017
Some College (No Degree) - Computer Engineering
University of New Mexico
High School Diploma -
Marcelino Rodriguez High School