Edwin Quintero
Rego Park,NY
Summary
Follows detailed directions and takes initiative to deliver impeccable work. Excellent communication and project management skills. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
28
28
years of professional experience
Work History
Environmental Services Housekeeper
Northwell Health Hospital
06.2011 - Current
- Helped prevent spread of infections by sanitizing surfaces, furniture and equipment.
- Disinfected public areas frequently and provided spot cleaning to maintain clean, welcoming atmosphere.
- Kept trash cans empty by removing regularly from rooms, bathrooms and hallways.
- Maintained floors with regular sweeping, mopping and vacuuming.
- Wiped down surfaces and refilled soap and hand sanitizer to prevent spread of germs.
- Dusted, swept and mopped to maintain clean, safe environment for clients.
- Responded quickly to calls for spills and other potentially dangerous situations.
- Returned vacant rooms to occupant-ready status by deep cleaning, changing linens, restocking inventory, and removing trash.
- Sanitized and cleaned sinks, mirrors, toilets, and showers.
Environmental Services Housekeeper
Montifiore Medical Center
09.2006 - 09.2011
- Helped prevent spread of infections by sanitizing surfaces, furniture and equipment.
- Disinfected public areas frequently and provided spot cleaning to maintain clean, welcoming atmosphere.
- Kept trash cans empty by removing regularly from rooms, bathrooms and hallways.
- Maintained floors with regular sweeping, mopping and vacuuming.
- Wiped down surfaces and refilled soap and hand sanitizer to prevent spread of germs.
- Dusted, swept and mopped to maintain clean, safe environment for clients.
- Responded quickly to calls for spills and other potentially dangerous situations.
- Returned vacant rooms to occupant-ready status by deep cleaning, changing linens, restocking inventory, and removing trash.
- Replaced sheets and pillowcases daily and used hospitality corners on beds to provide comfort for guests.
- Rendered detailed and timely cleaning services while working in fast-paced environment with multiple interruptions.
- Swept and damp-mopped private stairways and hallways.
- Sanitized and cleaned sinks, mirrors, toilets, and showers.
Banquet Server/Captain Waiter
Garden city Hotel
01.2002 - 09.2006
- Dealt with customer issues for servers, consistently upholding professionalism and calmness to maintain customer satisfaction.
- Welcomed guests with personable attitude and brought beverage orders while reviewing menu options.
- Greeted customers, answered questions and recommended specials, wine and desserts to increase profits.
- Checked on guests to verify satisfaction with meals and suggested additional items to increase restaurant sales.
- Addressed concerns or complaints quickly to improve service and escalated more advanced issues to management for resolution.
- Handled food safely and kept spaces clean to protect customers from foodborne illness and maintain proper sanitation.
- Maintained knowledge of menu items, garnishes, ingredients and preparation methods to assist guests with menu selection.
- Collaborated with host, bus person and cook to serve up food and beverage options.
- Served high volume of tables at once and simultaneously supervised serving staff.
Restaurant Manager
Grand Hyatt New York
05.1998 - 09.2001
- Improved overall customer satisfaction by implementing new service standards and staff training programs.
- Increased restaurant revenue by optimizing table turnover rates and enhancing menu offerings.
- Managed daily operations to ensure a high level of efficiency, consistency, and quality in both food and service.
- Reduced staff turnover rate with effective leadership, open communication, and employee development opportunities.
- Collaborated with the executive chef on menu development, ensuring diverse options that catered to various dietary needs.
- Promoted a positive work environment with proactive conflict resolution strategies and team-building activities.
- Fostered an inclusive atmosphere with open communication channels for all employees to voice concerns or suggestions freely.
- Collaborated closely with other departments within the organization, such as marketing and finance, to achieve shared goals and maintain seamless operations.
- Promoted positive atmosphere and went above and beyond to guarantee each customer received exceptional food and service.
- Carefully interviewed, selected, trained, and supervised staff.
- Enhanced guest experience by regularly reviewing feedback and implementing necessary improvements.
Environmental Services Housekeeper
Albert Einstein College of Medicine
04.1996 - 05.1998
- Helped prevent spread of infections by sanitizing surfaces, furniture and equipment.
- Disinfected public areas frequently and provided spot cleaning to maintain clean, welcoming atmosphere.
- Kept trash cans empty by removing regularly from rooms, bathrooms and hallways.
- Maintained floors with regular sweeping, mopping and vacuuming.
- Wiped down surfaces and refilled soap and hand sanitizer to prevent spread of germs.
- Exceeded facility standards regularly by working with detail-oriented approach.
- Dusted, swept and mopped to maintain clean, safe environment for clients.
- Responded quickly to calls for spills and other potentially dangerous situations.
- Swept and damp-mopped private stairways and hallways.
- Communicated with maintenance team on damages to repair.
- Sanitized and cleaned sinks, mirrors, toilets, and showers.
- Preparef rooms for meetings and arrangef decorations, media equipment, and furniture for social or business functions.
Education
High School Diploma -
St. Nicholas of Tolentine
The Bronx, NY06.1988
Skills
- Waxing and Buffing
- CDC Sanitation Guidelines
- Room and Public Space Cleaning
- Service-Oriented
- Floor Cleaning, Polishing and Waxing
- Polishing and Dusting
- Guest Service and Support
- Verbal and Written Communication
- Detail-Oriented
- Professional and Courteous
- Cleaning and Sanitizing
- Customer service with experience both in Hospitality and Hospital enviornments
Timeline
Environmental Services Housekeeper
Northwell Health Hospital
06.2011 - Current
Environmental Services Housekeeper
Montifiore Medical Center
09.2006 - 09.2011
Banquet Server/Captain Waiter
Garden city Hotel
01.2002 - 09.2006
Restaurant Manager
Grand Hyatt New York
05.1998 - 09.2001
Environmental Services Housekeeper
Albert Einstein College of Medicine
04.1996 - 05.1998
High School Diploma -
St. Nicholas of Tolentine
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