Edwin R. Ramirez
Pearl River,NY
Summary
Demonstrates strong analytical, communication, and teamwork skills, with proven ability to quickly adapt to new environments. Eager to contribute to team success and further develop professional skills. Brings positive attitude and commitment to continuous learning and growth.
Proactive and goal-oriented professional with excellent time management and problem-solving skills. Known for reliability and adaptability, with swift capacity to learn and apply new skills. Committed to leveraging these qualities to drive team success and contribute to organizational growth.
Overview
10
10
years of professional experience
Work History
Bank Teller
KeyBank National Association
02.2022 - Current
- Managed high-volume transactions during peak hours while maintaining attention to detail, ensuring seamless customer experience.
- Balanced cash drawers accurately at the end of each shift, minimizing discrepancies in financial records.
- Established trust with clients by maintaining confidentiality and protecting sensitive financial information.
- Improved customer satisfaction by efficiently processing transactions and addressing account inquiries.
- Conducted daily audits of cash drawer, ensuring accuracy and compliance with bank policies.
- Supported branch management in achieving operational excellence through adherence to regulatory guidelines and internal procedures.
- Handled escalated customer service issues, resolving conflicts professionally while maintaining client satisfaction.
- Mentored junior bank tellers, fostering a positive work environment and encouraging professional growth.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Spearheaded weekly team meetings that fostered open communication channels between team members concerning challenges faced during shifts.
Head Waiter
Top Notch Staffing
01.2015 - Current
- Used communication and problem-solving skills to resolve customer complaints and promote long-term loyalty.
- Supervised server staff and simultaneously served personal section of tables.
- Upheld high standards of professionalism when dealing with customer issues, supporting serving staff, and waiting on tables.
- Supervised dining table set-up to prepare for diversity of event types, following strict service standards.
- Assigned work tasks and coordinated activities of dining room personnel to provide prompt and successful service to patrons.
- Mentored new hires, providing comprehensive training on company policies, procedures, and service standards.
Asphalt paving foreman
T. Young’s Paving
05.2019 - 11.2021
- Evaluated incoming materials for quality and amounts ordered
- Communicated daily with vendors to keep projects fully operational
- Verified completed projects met approved time, quality and cost estimates
- Established clear priorities and production standards
- Reviewed project details to specify correct materials and equipment for job sites
- Set and revised production schedules to meet changing demands
Cashier
Huerto Del Eden
05.2019 - 07.2019
- Helped customers complete purchase, locate items and join reward programs to promote loyalty, satisfaction and sale numbers
- Restocked, arranged and organized merchandise in front lanes to drive product sales
- Checked identification for proof-of-age and refusing sales to customers with inadequate I.D
- Replenished sales floor merchandise and organized shelves, racks and bins for optimal appearance
- Checked bills with counterfeit pens and examined coins to spot and refuse foreign currency
Sales Associate
Journeys
09.2018 - 02.2019
- Maintained records related to sales, returns and inventory availability
- Trained and developed new sales team associates in products, selling techniques and company procedures
- Tracked stock using company inventory management software
- Applied security and loss prevention training toward recognizing risks and reducing store theft
- Maintained an organized and presentable display
- Educated customers on promotions to enhance sales
- Analyzed and properly processed product returns, assisting customers with finding alternative merchandise to meet needs
- Helped customers complete purchase, locate items and join reward programs to promote loyalty, satisfaction and sale numbers
- Mentored new team members on POS system operation, customer service strategies and sales goals
Education
High School Diploma -
Ramapo High School
Spring Valley, NY06-2019
Skills
- Attention to detail
- Strong leadership qualities
- Professionalism and ethics
- Training and mentoring
- Stress tolerance
- Continuous improvement mindset
- Strong work ethic
- Bilingual (english/spanish)
- Effective communication
- Decision-making
- Willingness to learn
- Dependable and hardworking
- Multitasking Abilities
Languages
English
Native or Bilingual
Spanish
Native or Bilingual
Timeline
Bank Teller
KeyBank National Association
02.2022 - Current
Asphalt paving foreman
T. Young’s Paving
05.2019 - 11.2021
Cashier
Huerto Del Eden
05.2019 - 07.2019
Sales Associate
Journeys
09.2018 - 02.2019
Head Waiter
Top Notch Staffing
01.2015 - Current
High School Diploma -
Ramapo High School
Similar Profiles
Angel OrnelasAngel Ornelas
Personal Banker at KeyBank National AssociationPersonal Banker at KeyBank National Association
Matthew ReesorMatthew Reesor
Lead Teller Operations Specialist at KeyBank National AssociationLead Teller Operations Specialist at KeyBank National Association
Brooke BremillerBrooke Bremiller
Lead Universal Specialist at KeyBank National AssociationLead Universal Specialist at KeyBank National Association