Edwin Ramos Vazquez
Carolina ,PR
Summary
Highly motivated Manager in both the Cellular and Hospitality industries with extensive customer service and sales experience. Outgoing sales professional with track record of driving increased sales, improving buying experience and elevating company profile with target market. Consistently recognized for sales performance and excellence in customer service.
Overview
29
29
years of professional experience
Work History
Front Desk Supervisor
Hotel St. Claire
Carolina, PR
10.2021 - 11.2021
- Greeted visitors and customers upon arrival, offered assistance and answered questions to build rapport and retention.
- Coordinated with room service, housekeeping, maintenance and security to meet all guest needs.
- Collected room deposits, fees and payments.
- Balanced hotel accounts at end of day.
- Checked guests in out of hotel, made reservations and processed payments.
Manager's Assistant
Circo Group LLC
San Juan, PR
10.2016 - 03.2020
- Set and enforced performance and service standards to keep consistent, high-quality environment devoted to customer satisfaction.
- Orchestrated positive customer experiences by overseeing every area of bar operations.
- Protected business, team members and customers by monitoring alcohol consumption and keeping operation in line with legal service requirements.
- Managed Staff of 15 serving up to 500 clients in a shift.
Sales Executive
Claro
Guaynabo, PR
09.1989 - 03.2015
- Increased revenue by implementing effective sales strategies in sales cycle process from prospecting leads through close.
- Remained current on industry trends to better understand customer needs, product effectiveness and sales tactics.
- Achieved sales goals and service targets by cultivating and securing new customer relationships.
- Presented products to clients using dynamic presentations and practical use-case scenarios.
- Quoted prices, credit terms and other bid specifications.
- Liaised between clients and support team to quickly resolve issues.
- Served customers with knowledgeable, friendly support at every stage of shopping and purchasing.
- Worked independently with minimal supervision.
- Always met or exceeded monthly sales quota.
Education
Bachelor of Arts - Business Management
Sagrado Corazon
San Juan, PR06.1986
Skills
Multitasking and Time Management
- Resource Coordination and Allocation
- Task Prioritization
- Strong Organizational Skills
- Judgment and Decision Making
- Professional and Courteous
- Customer Service
Languages
Spanish
Native or Bilingual
English
Professional Working
Timeline
Front Desk Supervisor
Hotel St. Claire
10.2021 - 11.2021
Manager's Assistant
Circo Group LLC
10.2016 - 03.2020
Sales Executive
Claro
09.1989 - 03.2015
Bachelor of Arts - Business Management
Sagrado Corazon