Summary
Overview
Work History
Education
Skills
Volunteer Experience
Timeline
Generic

Edwin Rivera

North Plainfield,NJ

Summary

Highly motivated customer service professional offers history of increasing customer satisfaction and loyalty through outstanding customer service. Skilled in handling customer inquiries, resolving customer issues, and providing excellent customer service. Possesses a strong knowledge of customer service principles and best practices. Dedicated and knowledgeable individual with vast experience providing exceptional customer service to a wide variety of clients. Proven ability to quickly assess customer needs and provide appropriate solutions. Skilled in resolving customer issues, managing customer relations, and providing detailed product knowledge. Committed to streamlining processes to improve customer service efficiency and satisfaction. Proven ability to provide excellent customer service and resolve customer complaints in a timely manner. Possesses strong problem-solving skills and the ability to multitask in a fast-paced environment. Aiming to leverage my abilities to successfully fill the [Job Title] role on your team. Reliable student with knowledge of conflict resolution, customer communications, and order processing. Aiming to leverage my abilities to successfully fill the vacancy on your team. Frequently praised as diligent by my peers, I can be relied upon to help your team achieve its goals. Customer-focused professional with proven track record of exceeding customer expectations and providing exceptional service. Excellent communication skills, with the ability to quickly develop rapport with customers and resolve complex service issues. Skilled in using CRM and help desk software to effectively manage customer accounts, troubleshoot technical issues, and resolve escalated customer complaints. Hardworking professional with experience in office operations, administrative support, and customer service. Highly organized and self-motivated with excellent communication and interpersonal skills. Demonstrated ability to prioritize tasks and meet deadlines. Dependable worker with knowledge of customer service, data entry, and records management. Highly organized and self-motivated, with excellent communication and interpersonal skills. Demonstrated ability to prioritize tasks and meet deadlines. Hardworking, highly motivated professional eager to lend combined knowledge and skills to enhance business performance. Operates well in both individual and team capacities, leveraging seasoned work ethic to quickly adapt to different processes and drive company objectives. Resourceful and results-driven with a passion for growth and efficiency to meet company needs and increase service value.

Overview

9
9
years of professional experience

Work History

Deli Clerk

Stop And Shop
Basking Ridge, NJ
05.2024 - Current
  • Greeted customers at counter to fulfill requests and answer questions.
  • Precisely measured, weighed, sliced, and packaged deli products according to customer requests while minimizing waste.
  • Maintained a safe working environment by adhering to food safety guidelines and promptly addressing any hazards.
  • Prevented food spoilage by monitoring dates, rotating stock, and following proper storage procedures.
  • Provided an enjoyable shopping experience for customers by engaging in friendly conversations while efficiently preparing their orders.
  • Responded to telephone inquiries regarding available products and services and helped customers make appropriate choices.
  • Took special orders for event catering and party trays, assisting customers by recommending additional items, condiments, and garnishes.

Customer Service Associate

Wawa
North Plainfield, NJ
10.2019 - Current
  • Responsible for cashier duties and providing excellent customer service.

Restaurant Busser

Texas Roadhouse
North Plainfield, NJ
06.2018 - 06.2019
  • Processed payments accurately according to company guidelines while maintaining high levels of security.

Camp Counselor

YMCA
Plainfield, New Jersey
06.2015 - 08.2015
  • Assisted in creating arts and crafts projects that encouraged creativity among the kids.

Education

High School Diploma -

North Plainfield High School
North Plainfield, NJ
06.2018

Skills

  • Exceptional Communicator
  • Inbound and Outbound Calling
  • Customer Relationship Management
  • Customer Service and Assistance
  • Safety Regulations
  • Guest Services
  • Customer Complaint Resolution
  • POS System Operations
  • Multi-Line Phone Systems
  • Refunds and Exchanges
  • Merchandise Upselling
  • Cross-Functional Team Collaboration
  • Waste Management
  • Dining Room Organization
  • Wait Staff Support
  • Server Support
  • Floor Cleaning
  • Special Events
  • Guest Satisfaction
  • Time Management
  • Staff Management
  • Camper Support and Assistance
  • First Aid
  • Safety Guidelines
  • Child and Adolescent Mentoring
  • Policy and Procedure Adherence
  • Strong Work Ethic
  • Cleanliness and sanitation
  • Customer Service
  • Organizational abilities
  • Hospitality service expertise
  • Flexible Schedule
  • POS System Operation
  • Data Entry
  • Interactive communication skills

Volunteer Experience

01/01/12, 05/31/15, Feeding The Less Fortunate Habitat for Humanity, Summit, NJ

Timeline

Deli Clerk

Stop And Shop
05.2024 - Current

Customer Service Associate

Wawa
10.2019 - Current

Restaurant Busser

Texas Roadhouse
06.2018 - 06.2019

Camp Counselor

YMCA
06.2015 - 08.2015

High School Diploma -

North Plainfield High School
Edwin Rivera