Karol Rivera
Providence,RI
Summary
A versatile professional with expertise in project management, problem-solving, and collaboration. Offers a fresh perspective and unwavering commitment to quality and success. Known for adaptability and a proactive approach that consistently delivers effective solutions.
Overview
13
13
years of professional experience
Work History
Housing Choice Voucher Program Specialist
RI Housing
10.2023 - Current
- Collect and process all required documentation for continuance of section 8 assistance, complying with federal and state program related regulations
- Process between 30-35 annual and interim recertification's for section 8 / homeownership participants every month
- Process reasonable rents; negotiate and approve contract rents and rental subsidies
- Process requests for moves within RI Housing’s jurisdiction and via portability, including coordinating exchange of tenant file information and inter-agency billing arrangements
- Assist with mediating landlord/tenant disputes in a professional manner and provide appropriate technical assistance as required
Assistant Property Manager
Property Advisory Group
04.2022 - Current
- Respond to residents’ concerns in a timely manner and ensure lease requirements and HUD guidelines are followed
- Submitted 15-20 work order requests from tenants and ensure their completion
- Assists with the re-annual certification processes verifying income and assets needed to determine rent payments in accordance with HUD/LIHTC guidelines Updates records with new information and prepares documents related to the re- annual certification process
- Prepares annual re-certification packets, conducts interviews to update missing records and data
- Processes prospective tenants for residency by providing general instructions on completing forms and documents needed to facilitate the application process
- Ensures applicants’ eligibility are in accordance with company’s Tenant Selection Plan and program requirements
- Shows vacant units to potential applicants and conducts, move-in orientation by explaining lease documents, housekeeping standards, and resident responsibilities
- Process and deposit rent checks, and other charges from residents and enters corresponding data onto Onesite
- Overseeing the timely and successful completion of maintenance requests
- Create Excel spreadsheets to develop, monitor and track maintenance and contractors Project milestones
Resident Services Coordinator
Property Advisory Group
10.2021 - 04.2022
- Proposed programs/systems to improve quality of services
- Assess and coordinate referrals and resources
- Document all interactions in the provision of assistance to residents in software system (AASC) averaging 20-25 interactions daily
- Provide support during crisis interventions as needed
- Assist with processing Reasonable Accommodation requests for Residents
- Foster positive relationships with residents, local government, non-profit agencies, social service providers, hospitals, health care organizations, in the provision of supports
- Address business critical functions impacting property’s net operating income working directly with the Property Management Team, to address and resolve lease compliance issues
- Participate in apartment inspections with Property Management and/or Maintenance; follows up on any referrals from inspections such as housekeeping and hoarding issues, presence of unauthorized occupants, etc
- Creates monthly calendar and property newsletter with input from Property Manager and other staff as required
Scheduling Coordinator/Hiring Recruiter
Assisted Daily Living
06.2021 - 08.2021
- Answered 50-75 phone calls and emails; greeted patients and prospective patients, reminding of upcoming home visits
- Create and manage schedules for 25-30 Certified Nursing Assistants and/or Registered Nurses on a weekly basis
- Insurance verifications
- Responsible for screening resumes, interviewing, and hiring candidates
- Complete background checks, medical clearances, and new employee orientation
Independent Living Service Director
Seven Hills Foundation of Rhode Island
08.2019 - 06.2021
- Assist individuals, team members, and families of individuals supported to identify and resolve any needs or concerns they may have
- Responsible for planning, scheduling, staffing, coordinating, and monitoring services for participants
- Responsible for processing programmatic-level human resources functions including oversight of leave of absence requests completion of payroll, staff developments, training compliance, etc
- Provide ongoing supervision, training and quarterly staff meetings to more than 35 staff team members working within the department
- Perform daily tracking/reporting of individuals’ expenses and updating account ledger balances and receipts
- Ensure all documentation of logged activities, daily progress notes, and behavior programs are accurately documented
Support Coordinator, Adult Services
Seven Hills Foundation of Rhode Island
08.2016 - 08.2019
- Writer of individualized, person-centered plans for a caseload of 160 participants
- Facilitator of program, family, and individuals’ meetings
- Observe operation and funding of individuals’ services
- Propose programs/systems to improve quality of services
Point Person
Refocus Inc
09.2014 - 08.2016
- Contribute to the overall smooth functioning of the Refocus Community Center and assist with facilitating community activities for 150 participants and 20 employees (preparing and overseeing daily schedules of staff and clients)
- Implement Behavior Service Plans and Behavior Data
Service Coordinator
Refocus Inc
09.2014 - 08.2016
- Facilitate and implement annual Individual Service Plans and quarterly reviews for 20 participants
- Monthly and quarterly reports on clients’ progress
- Medical treatments reviews
- Works with individual and sometimes family, and management to evaluate, establish, and implement a written care plan
- Monitor and adjust care plan as needed to maintain and improve the quality of life for all clients
- Maintained accurate records and full compliance with state regulations and agency guidelines.
Direct Support Professional
Refocus Inc
07.2012 - 09.2014
- Direct care for human service agency which specializes in caring for persons with developmental and physical disabilities
- Assist/monitor/teach individuals with preparation of daytime activities; encourage good personal hygiene, and behavior appropriate at home and in the community
- Perform daily record keeping in order exchanging information with the next shift and or with support staff
Education
High School Diploma -
William E Tolman High School
Pawtucket, Rhode Island06.2010
Skills
- Electronic Communications
- Bilingual fluency in Spanish; language translation
- Compliance monitoring
- Policy interpretation
- Microsoft office proficient
- Case management proficiency
Skillsandtrainings
- Electronic Communications
- Bilingual in both written and verbal Spanish
- Experience in Spanish translation, both written and verbal
- Microsoft & Windows
Languages
Spanish
Full Professional
Timeline
Housing Choice Voucher Program Specialist
RI Housing
10.2023 - Current
Assistant Property Manager
Property Advisory Group
04.2022 - Current
Resident Services Coordinator
Property Advisory Group
10.2021 - 04.2022
Scheduling Coordinator/Hiring Recruiter
Assisted Daily Living
06.2021 - 08.2021
Independent Living Service Director
Seven Hills Foundation of Rhode Island
08.2019 - 06.2021
Support Coordinator, Adult Services
Seven Hills Foundation of Rhode Island
08.2016 - 08.2019
Point Person
Refocus Inc
09.2014 - 08.2016
Service Coordinator
Refocus Inc
09.2014 - 08.2016
Direct Support Professional
Refocus Inc
07.2012 - 09.2014
High School Diploma -
William E Tolman High School
Similar Profiles
Luz Mercedes EspinalLuz Mercedes Espinal
HAF Grant Program Underwriter at RI HousingHAF Grant Program Underwriter at RI Housing
Theslyn RodriguezTheslyn Rodriguez
RENTAL ASSISTANCE PROGRAM REPRESENTATIVE at RI HOUSINGRENTAL ASSISTANCE PROGRAM REPRESENTATIVE at RI HOUSING
Carolyn LoewCarolyn Loew
Lifeguard at Town of Barrington, RILifeguard at Town of Barrington, RI
Louis Reyes MendezLouis Reyes Mendez
Manager at California Taco ShopManager at California Taco Shop
James HeldJames Held
Tax Law Specialist at Internal Revenue Service, IRSTax Law Specialist at Internal Revenue Service, IRS