Edwin Rodriguez
Mission Hills,CA
Summary
Enthusiastic RSOC Operator eager to contribute to team success through hard work, attention to detail and excellent organizational skills. Clear understanding of Situational Awareness and training in Security. Motivated to learn, grow and excel within the company.
Overview
9
9
years of professional experience
Work History
Regional Security Operations Center Operator
Allied Universal Security Services/Netflix
City of Los Angeles, CA
08.2021 - Current
- Outlined and maintained security patching schedule to efficiently address ongoing system issues.
- Monitored property and investigated areas of suspicion.
- Kept team compliant with security protocols and appearance standards.
- Worked in fast-paced and high-risk environments while maintaining exceptional standards of excellence for security programs, strategies and plans.
- Maintained updated and detailed records of calls in physical and electronic database.
- Answered calls from automatic routing system and took basic information from callers.
- Read system maps and caller information, and documented details in system.
- Prepared variety of different written communications, reports and documents.
- Relayed latest information to first responders via electronic means, telephone calls and radio responses.
- Utilize Radio Broadcasting in order to communicate with field officers.
- Submit tickets to respective teams in order to have various issues to be taken care of.
- Utilize various methods to reach out to point of contacts. Methods include: Slack. Google Chat, Phone and G-Mail.
- Performed record keeping by logging client information within secure contact-tracing software.
- Maintained excellent attendance record, consistently arriving to work on time.
- Collaborated with team members to achieve target results.
- Carried out day-to-day duties accurately and efficiently.
- Responded to emails and other correspondence to facilitate communication and enhance business processes.
Security Operations Center Dispatcher
Securitas/Universal Studios Hollywood
Universal City, CA
06.2016 - 08.2021
- Monitor Universal Studios Hollywood & CityWalk via CCTV for any abnormal activities
- Review any incidents that occur on Universal Studios Hollywood property via CCTV
- Monitor phone calls and log down any significant phone calls
- Document all incidents that occur at Universal Studios Hollywood with D3 Log system
- Keep daily log of any sort of occurrence that would occur on USH property via D3 System.
- Coordinate with Security personnel & LASD to ensure proper response times for calls that require their presence.
- Dispatch EMT that is located on property in event of any medical emergency anywhere on USH property. If LAFD and/or a paramedic response is required due to the severity of the incident, we notify 911 in order to dispatch paramedics to the location for further medical assistance.
- Respond to emails that are constantly sent in in order to be aware of daily occurrences on property.
- Work with Microsoft Excel & log down whether or not our CCTV cameras are operational. We also utilize Excel in order to keep track of panic alarm systems located in the parking toll booths. If there is any issue to report, we notify the proper personnel in order address these issues.
- Provide customer service to various guests & employees over the phone.
- Maintain & monitor radio traffic on a daily basis. Utilize radio codes (10-Codes) in order to
report any issue that occur on USH property to the proper personnel in order for it to be addressed accordingly. Those issues can be tech issues, vandalism or property damage. These issues are reported via email, phone & radio
Security Officer
PSC (Professional Security Consultants)
Los Angeles, CA
08.2015 - 06.2016
- Conducted hourly patrols of key areas to spot and control security concerns
- Protected facility and property guests by regularly circulating premises and monitoring surveillance feeds
- Routinely patrolled a shopping plaza that's located in Pacoima. Every hour I would scan a checkpoint on a mobile phone and log down my daily activities on the phone. I would observed & report any suspicious activity on the property. I would provide a safe environment for the patrons that would shop there. Any sort of vandalism or property damage would be reported to the property owner. This message would include a picture of the damage & a detailed report of the damage
Front End Courtesy Clerk
Ralphs
Sherman Oaks, CA
06.2014 - 08.2015
- Restocked, arranged and organized merchandise in front lanes to drive product sales
- Requested official identification for alcoholic purchases and verified details, consistently meeting strict legal standards of underage sales
- Assisted customers with locating and choosing merchandise in any store department
- Checked prices for customers and processed items sold by scanning barcodes
- Helped customers complete purchases, locate items and join reward programs to promote loyalty, satisfaction and sales numbers
- Assisted customers by answering questions and fulfilling requests
- Answered questions about store policies and concerns to support positive customer experiences
Air Conditioning Installer
Eagle Air Conditioning & Heating Services
Los Angeles, CA
07.2013 - 07.2014
- Replaced dirty filters throughout system of various air conditioning units every 6 months following routine maintenance schedule.
- Communicated with supervisors to gather system malfunctions symptoms and locations for diagnosis and correction.
- Performed maintenance and repair services on residential and commercial systems.
- Kept supplies organized and ready for use.
- Fabricated, hung and insulated ductwork for new installations.
- Kept accurate records of work activities, time, materials, and faults on work orders.
- Communicated effectively with clients to identify problems and verify repairs corrected malfunctions.
Education
High School Diploma -
East Valley High School
North Hollywood 06.2013
Skills
- Call center operations
- Call center operations background
- Operations analysis
- Call center customer service
- Reporting to dispatcher
- Security resource allocation
- Call center environments
- Microsoft Outlook, Word and Excel
- Implementing security measures
- Computer-Aided Dispatch (CAD)
- Customer Service
- Safety and security regulations
- Problem resolution
- Security operations experience
- Call center processes
- Undercover operations
- Security regulations compliance
- Security team management
- Security standards expertise
- Microsoft Excel proficiency
- Radio operations
- Overseeing building security
- Customer Contact
- Data Entry
- Business operations
Timeline
Regional Security Operations Center Operator
Allied Universal Security Services/Netflix
08.2021 - Current
Security Operations Center Dispatcher
Securitas/Universal Studios Hollywood
06.2016 - 08.2021
Security Officer
PSC (Professional Security Consultants)
08.2015 - 06.2016
Front End Courtesy Clerk
Ralphs
06.2014 - 08.2015
Air Conditioning Installer
Eagle Air Conditioning & Heating Services
07.2013 - 07.2014
High School Diploma -
East Valley High School
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